SMM Resume
Shelby Miller
104 Coldstream Road | Phoenixville, PA, 19460 |------------ | ------------
Experience:
July 2017 - Current
Assistant Case Manager| Golkow Litigation Services| Philadelphia, Pennsylvania
- Processing witness deposition transcripts and sending them to clients.
- Assisting clients with customer service requests
- Giving clients access to company material through company programs and software
- Providing assistance to the Exhibits and Production department when needed
August 2016 – July 2017
Processor/ Recorder | First Partners Abstract| Langhorne, Pennsylvania
- Completing preliminary lien searches on both parties for settlement.
- Proficient with company provided software and systems.
- Recorded deeds and mortgages with the county.
- Assisted with post-closing filing of documents and issuing Title Insurance.
April 2015 – August 2016
Team Leader | Ashfield Healthcare| Warminster, Pennsylvania
- Promoted 7 months into employment
- Use of effective communication and tele-management skills.
- Update training materials and conduct trainings as directed by Call Center Supervisor.
- Providing feedback and monitoring calls for communicators.
October 2007 - June 2015
Crew Trainer | McDonalds | Langhorne, Pennsylvania
- Assisted management with decision making.
- Trained new employees and existing employees on process and procedures
- Use of customer service and money management skills.
Spring 2013 - Summer 2013
Federal Employee | Bucks County Community College Student Life office | Newtown, Pennsylvania
- Advertised events on Campus
- Organized office and community bulletin boards
- Assisted with banquet events on campus
Volunteer work:
Domestic Violence Counselor | Women’s Center of Domestic Violence | Elkins Park Pennsylvania
• - Peer counseling domestic violence victims and survivors
• - Providing resources and support for callers
• - 24/7 Hotline Experience
Official Member | Philadelphia Avengers | Philadelphia, Pennsylvania
• - Dressing up in character to attend events and promote awareness
• - Assisting with collecting donation items
• - Attending local community events
Education:
Pennsylvania State University, Abington, Pennsylvania
• Bachelor’s Degree of Science | Spring 2015
• Administration of Justice Major
• Completed Internship with Women's Center of Montgomery County
Bucks County Community College, Newtown, Pennsylvania
• Associates Degree | Spring 2013
• Criminal Justice Major
• Dean's List
Neshaminy High school, Langhorne, Pennsylvania
• High school Diploma | Spring 2011
• Honor Roll
• FBLA
Awards and Acknowledgments:
-Granted the Granger Scholarship for Criminal Justice Majors
-Member of Phi Theta Kappa
Skills:
- Proficient computer skills in Word and Excel.
- Great communication skills
- Interviewing experience
- Highly motivated
-Ability to multitask and work under pressure
References: References are available upon request
Shelby Miller
104 Coldstream Road | Phoenixville, PA, 19460 |------------ | ------------
Experience:
July 2017 - Current
Assistant Case Manager| Golkow Litigation Services| Philadelphia, Pennsylvania
- Processing witness deposition transcripts and sending them to clients.
- Assisting clients with customer service requests
- Giving clients access to company material through company programs and software
- Providing assistance to the Exhibits and Production department when needed
August 2016 – July 2017
Processor/ Recorder | First Partners Abstract| Langhorne, Pennsylvania
- Completing preliminary lien searches on both parties for settlement.
- Proficient with company provided software and systems.
- Recorded deeds and mortgages with the county.
- Assisted with post-closing filing of documents and issuing Title Insurance.
April 2015 – August 2016
Team Leader | Ashfield Healthcare| Warminster, Pennsylvania
- Promoted 7 months into employment
- Use of effective communication and tele-management skills.
- Update training materials and conduct trainings as directed by Call Center Supervisor.
- Providing feedback and monitoring calls for communicators.
October 2007 - June 2015
Crew Trainer | McDonalds | Langhorne, Pennsylvania
- Assisted management with decision making.
- Trained new employees and existing employees on process and procedures
- Use of customer service and money management skills.
Spring 2013 - Summer 2013
Federal Employee | Bucks County Community College Student Life office | Newtown, Pennsylvania
- Advertised events on Campus
- Organized office and community bulletin boards
- Assisted with banquet events on campus
Volunteer work:
Domestic Violence Counselor | Women’s Center of Domestic Violence | Elkins Park Pennsylvania
• - Peer counseling domestic violence victims and survivors
• - Providing resources and support for callers
• - 24/7 Hotline Experience
Official Member | Philadelphia Avengers | Philadelphia, Pennsylvania
• - Dressing up in character to attend events and promote awareness
• - Assisting with collecting donation items
• - Attending local community events
Education:
Pennsylvania State University, Abington, Pennsylvania
• Bachelor’s Degree of Science | Spring 2015
• Administration of Justice Major
• Completed Internship with Women's Center of Montgomery County
Bucks County Community College, Newtown, Pennsylvania
• Associates Degree | Spring 2013
• Criminal Justice Major
• Dean's List
Neshaminy High school, Langhorne, Pennsylvania
• High school Diploma | Spring 2011
• Honor Roll
• FBLA
Awards and Acknowledgments:
-Granted the Granger Scholarship for Criminal Justice Majors
-Member of Phi Theta Kappa
Skills:
- Proficient computer skills in Word and Excel.
- Great communication skills
- Interviewing experience
- Highly motivated
-Ability to multitask and work under pressure
References: References are available upon request