Skills resume
KATHLEEN AMARAL
6486 Evans Creek Drive
Reno, NV 89519
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Goal: To become a licensed Marriage and Family Therapist. I am looking for a
practicum site I would enjoy the opportunity to learn, develop and strengthen my mental
health skills in order to help individuals who are dealing with multiple diagnoses and
traumas. I enjoy learning and working with diverse populations.
..
2016 - Present
I am a full-time student at Palo Alto University.
2001- Present
I have been an advocate for my daughter for seventeen years. She has medical, behavioral and emotional issues. I have worked with psychiatrists, psychologists, and medical doctors for my daughter. We have attended counseling as a family. I have also worked with her teacher’s in her elementary school, middle school and now high school.
Volunteered:
1997-2000
I was a volunteer counselor at Metro Crisis Center. I counseled clients who were depressed and were contemplating suicide. I counseled clients who suffered from mental illness who called on a regularly basis. Many had no money to see a medical physician. I helped put grocery boxes together for female clients who had children. I found it rewarding knowing I made a difference in people’s lives.
I also worked directly with the clients at the Cascade Aids Project once a week. I helped clients by taking them grocery shopping and listening when they just needed someone. The clients were all ages and at different socio-economic levels.
CUSTOMER SERVICE:
• Direct communication with EasyStreet Online Service customers focusing on; questions regarding his/her account, changing account status, customer retention, cancellation of accounts, and assisted customers with EasyStreet Online Services web page for commonly asked questions.
• Direct communications with potential customers focusing on various services EasyStreet Online Services provided; Dial-up accounts, DSL Services, Domain Name registration, and details about Internet Service providers.
* Ability to communicate effectively with others and work in a self-directed environment.
COMPUTER SKILLS:
• Proficient with: Microsoft Windows/Word, Excel
• Proficient with Apple Macintosh applications such as Word and Adobe Photoshop.
• Advanced office automation and word processing using Xerox software.
• Extensive medical research using the internet.
EDITING/WRITING:
• Created a Glossary of terms for EasyStreet Online Services employees.
• Documented detailed instructions on how to use software applications such as: Microsoft Access, and database software: Goldmine, Vantive and SAP.
• Created work instructions for manufacturing department.
• Worked with and Communicated with Engineers regarding procedure documents.
• Edited written materials for content, grammar, and layout of technical reports.
• Received and carried out complicated instructions and tasks, including attention to detail.
* Edit and lay out of technical reports.
ACHIEVEMENTS:
• Xerox Corporate Research Group Award for developing and implementing a Corporate Directory.
EDUCATION:
Palo Alto University Palo Alto, CA
1/2016- present Currently in Graduate Program for Master’s Marriage and Family Therapy.
GEORGE FOX UNIVERSITY Newberg, OR
1991- 1993 Bachelor of Arts Degree in Management of Human Resources
WORK HISTORY:
1/16 – present Full-time Student at Palo Alto University and Reno, NV
full-time Mother/Advocate
6/01 – present Full-time Mother /Advocate Reno, NV
11/98 - 11/00 EasyStreet Online Services, Inc Inside Sales Representative Hillsboro, OR
3/97 -10/98 Intel Corporation Customer Support Services Hillsboro, OR 11/96 – 12/96 Wendy’s International, Inc. Human Resources Assistant Tualatin, OR
4/96 - 7/96 Avanti Destinations Data Base Processor Portland, OR
8/95 - 4/96 First Interstate Bank Customer Support Portland, OR
6/94 - 5/95 Volt Temporary Documentation Processor Wilsonville OR
6/91 - 3/94 Hinds Instruments, Inc. Marketing Secretary Hillsboro, OR
8/90 - 6/91 Friendship Health Center Medical Secretary Portland, OR
5/78 - 6/90 Xerox, PARC Sr. Administrative Assistant Palo Alto, CA
KATHLEEN AMARAL
6486 Evans Creek Drive
Reno, NV 89519
------------
Goal: To become a licensed Marriage and Family Therapist. I am looking for a
practicum site I would enjoy the opportunity to learn, develop and strengthen my mental
health skills in order to help individuals who are dealing with multiple diagnoses and
traumas. I enjoy learning and working with diverse populations.
..
2016 - Present
I am a full-time student at Palo Alto University.
2001- Present
I have been an advocate for my daughter for seventeen years. She has medical, behavioral and emotional issues. I have worked with psychiatrists, psychologists, and medical doctors for my daughter. We have attended counseling as a family. I have also worked with her teacher’s in her elementary school, middle school and now high school.
Volunteered:
1997-2000
I was a volunteer counselor at Metro Crisis Center. I counseled clients who were depressed and were contemplating suicide. I counseled clients who suffered from mental illness who called on a regularly basis. Many had no money to see a medical physician. I helped put grocery boxes together for female clients who had children. I found it rewarding knowing I made a difference in people’s lives.
I also worked directly with the clients at the Cascade Aids Project once a week. I helped clients by taking them grocery shopping and listening when they just needed someone. The clients were all ages and at different socio-economic levels.
CUSTOMER SERVICE:
• Direct communication with EasyStreet Online Service customers focusing on; questions regarding his/her account, changing account status, customer retention, cancellation of accounts, and assisted customers with EasyStreet Online Services web page for commonly asked questions.
• Direct communications with potential customers focusing on various services EasyStreet Online Services provided; Dial-up accounts, DSL Services, Domain Name registration, and details about Internet Service providers.
* Ability to communicate effectively with others and work in a self-directed environment.
COMPUTER SKILLS:
• Proficient with: Microsoft Windows/Word, Excel
• Proficient with Apple Macintosh applications such as Word and Adobe Photoshop.
• Advanced office automation and word processing using Xerox software.
• Extensive medical research using the internet.
EDITING/WRITING:
• Created a Glossary of terms for EasyStreet Online Services employees.
• Documented detailed instructions on how to use software applications such as: Microsoft Access, and database software: Goldmine, Vantive and SAP.
• Created work instructions for manufacturing department.
• Worked with and Communicated with Engineers regarding procedure documents.
• Edited written materials for content, grammar, and layout of technical reports.
• Received and carried out complicated instructions and tasks, including attention to detail.
* Edit and lay out of technical reports.
ACHIEVEMENTS:
• Xerox Corporate Research Group Award for developing and implementing a Corporate Directory.
EDUCATION:
Palo Alto University Palo Alto, CA
1/2016- present Currently in Graduate Program for Master’s Marriage and Family Therapy.
GEORGE FOX UNIVERSITY Newberg, OR
1991- 1993 Bachelor of Arts Degree in Management of Human Resources
WORK HISTORY:
1/16 – present Full-time Student at Palo Alto University and Reno, NV
full-time Mother/Advocate
6/01 – present Full-time Mother /Advocate Reno, NV
11/98 - 11/00 EasyStreet Online Services, Inc Inside Sales Representative Hillsboro, OR
3/97 -10/98 Intel Corporation Customer Support Services Hillsboro, OR 11/96 – 12/96 Wendy’s International, Inc. Human Resources Assistant Tualatin, OR
4/96 - 7/96 Avanti Destinations Data Base Processor Portland, OR
8/95 - 4/96 First Interstate Bank Customer Support Portland, OR
6/94 - 5/95 Volt Temporary Documentation Processor Wilsonville OR
6/91 - 3/94 Hinds Instruments, Inc. Marketing Secretary Hillsboro, OR
8/90 - 6/91 Friendship Health Center Medical Secretary Portland, OR
5/78 - 6/90 Xerox, PARC Sr. Administrative Assistant Palo Alto, CA