Skilled and Reliable Candidate
RESUME
Objective
To obtain a stable and long term job position where I can utilize my five stars customer service skills, marketing knowledge, retail sales, office work and front desk work experience. Speaking fluent German, English and French
To work in a fast paced, growth and customer service oriented team environment where I am able to use and maximize my skills, knowledge, work experience and education.
Ready for immediate hire.
Summary of Qualifications:
• Extensive work experience in retail sales, kitchen work, customer service, office
• Hard working Team player with great communication skills and motivation
•Possess honesty, personal integrity, energy and positive attitude
Great experience working at a restaurant and kitchen
• Able to work a flexible schedule (day/shifts weekends &holidays)
• Experience dealing with customers with complaints
• Flexible and able to adapt successfully to changes & new environment
• Ability to handle the role of cashier, accepting payments (cash, credit cards)
• Proficient in all MS Office programs, Quick Books & more…
• Sound ability to absorb new information and build new skills – fast learner
• Excellent organizational skills, friendly, level-headed, self-motivated
• Able to manage multiple tasks, set appropriate priorities & meet deadlines
• Enthusiastic team player who performs well under pressure
• Resourceful, determined and diplomatic approach to problems
• Motivated, conscientious and confident self-starter who learns quickly
• Professional but friendly, honest, reliable and punctual
• Excellent English & German speaking & writing skills
• Excellent in understanding the basic sanitation requirements regarding to food handling, personal hygiene, sanitation and equipment safety
- Willing to obtain a county food handler’s card! -
Please note that I am a U.S. Permanent Resident (Green card Holder)
Education and Formation
06/1997 High School Diploma (German Abitur (B)
09/1994 – 06/1997
Commercial high school, Geislingen, Germany
09/2004 Bachelor of Science Business Administration (A-)
University of Science Kempten, Germany
10/1999 – 09/ 2004
Study of Business Administration – Diploma/Graduate
University of Science Kempten, Germany
Subjects of study: •Marketing, International Management
09/2001 – 01/ 2002
Study abroad program (Exchange student)
School of Management L'ESPME, Nice, France
Subject of study: •Direct Marketing, advertising, analyze of industry •Business French
Work Experience
10/2017 – current
Hostess
The Cafe at Pinnacle Peak General Store, Scottsdale (Arizona)
? Greeting guests, answering phone calls, seating customers at tables
? Presenting menus, taking order, arranging seating indoors/ outdoors
? Cleaning table, ensuring tidy and organized work area
? Well known for friendly customer service and ability to maintain professional
demeanor in challenging situations or with difficult customers.
? Recognized for hard work, dedication, dependability, prompt and reliable
attendance, and willingness to work overtime as needed.
? Established excellent working rapport and team work with coworkers and
reputation as ethical and honest employee
11/2008 -Present
German Language Instructor (Independent Contractor)
Small Tutoring business with about 25 students/ Private Students/ Private Group Lessons
Scottsdale/ AZ; Los Angeles/ CA
• Teaching German for private students, one- on- one lesson, group lessons
• Teaching vocabulary, grammar and spelling by using quality books, materials
• Creating visual ads, flash cards, grammar and vocabulary work sheets
• Initiated written/ conversational/ grammar practice, multicultural exchange
• Integrating multicultural teaching units
• Dedicating reading and writing programs
10/2016 – 10/2017
Spa Front Office
The Lamar Everyday Spa, 5115 N Scottsdale Rd, Scottsdale, AZ 85250
•Assist and coordinate with front desk staff in providing services to guests.
•Resolve complaints from guests effectively and in timely manner.
•Coordinate and collaborate with other departments in a spa center.
•Maintain and manage equipment and tools in spa setting.
•Ensure an ambience of warmth in spa premises through excellent services.
•Maintain spa premises neat and clean and a good working environment.
•Implement best standards and procedures in spa services.
Managing all aspects of front office duties, phones, scheduling, customer service
Provide assistance to the spa staff and management in their day-to-day tasks
•Check in/ out customers, guest
•Providing excellent customer service with answering inquiries regarding
spa services by telephone, email and in person
•Operating fitness facilities, gym & retail sales area
•Answer and respond to guests’ inquiries on spa facilities and services available.
2• Preparing medical files and paperwork, compiling information and preparing reports
• Responsible for scanning medical records shredding and retention tasks
• Data Entry into Excel, word and Powerpoints for related research
• Assisting with quarterly reports, collecting background documents
• Safeguarding the confidentiality of the office
• Exercising discretion in communicating information and in the handling of records, files,
• Demonstrating skills in composition, grammar, spelling and punctuation
06/ 2009 – 12/2015
Personal Trainer/ Group Fitness Instructor (Independent Contractor)
Working at gyms/ Hotels/ Private clients (Scottsdale/ AZ; Los Angeles/ CA)
• Selling and delivering private personal training sessions to clients
• Monitoring and motivating clients to reach their personal fitness goals
• Monitoring and instructing clients regarding safe and effective use of fitness
Equipment and strength Training programs
•Creating individual workout plans based on individual needs.
•Fitness Testing and Assessment
•Strength Training and Cardiovascular Conditioning
•Instructing classes outdoors (Cardio Kickboxing, Yoga, Pilates)
•Teach wide variety of fitness classes in various formats, skills levels intensities
•Guiding and teaching individuals and groups several exercises activities
•Nutritional Analysis + Nutrition Plan
•Core Conditioning & •Functional Training
•Balance & Flexibility
08/ 2013 Moving from Los Angeles to Scottsdale/AZ
06/2010 – 02/2011
Kitchen Assistant/ Demo Person
Vegan cookies Company - Michy’s (former Fork in the Road Foods)
------------/ Los Angeles/ CA
• Responsible for preparing vegan cookie dough by following recipe on a weekly basic
• Managing and preparing a variety of vegan cookies according to customer’s orders
• Package, seal and brand vegan cookies properly and accordingly
• Taping shipping boxes and mailing them out and/ or delivering them in person
• Team Player of the kitchen team and working under the direction of the owner
• Stocking up cupboards, refrigerators and freezers
• Managing the following steps of making vegan cookies: weigh, measure ingredients, baking and packaging cookies, labeling and delivering orders to customers
• Informing owner/ supervisor when supplies are getting low, equipment is not working
• Responsible for inventory of cookies ingredients, equipment and anything else
• Cleaning, organizing and managing all kitchen supplies and equipment before/ after
• Managing all opening and closing procedures while working in the commercial kitchen
• Cleaning all working areas, equipment, utensils, dishes and silverware
• Store cookies & dough in designated containers and storage areas to prevent spoilage
• Keeping records of the quantities of food/ ingredients being uses
• Responsible for demos at Market stores, promoting, selling and giving out samples of cookies to customers, receiving feedbacks from customers
• Worked with professional and positive attitude in a team environment
09/2009 – 10/2011
Office Assistant/ Marketing Assistant – with Retail Sales
Exceptional Wellness Center, Dr, Gloria Phillips
2001 S.Barrington Ave, West Los Angeles/ CA
Ruth Gomez, Office Manager, Phone: ------------
• Scheduling, answering multiple phones, assisting patients with any answer
• Managing Accounting/ bookkeeping (Quick Books), billings
• Responsible for selling retail sales products, including supplements
• Setting up sales goals, managing inventory, orders
• Managing General Administration work, filing, answering phones
• Planning, organizing and executing marketing strategies & plans
• In charge of advertising, marketing and sales
• Marketing Projects, organizing events, promoting the office, website updates
• Managing data entry, patient input, taken co-pays
• Providing excellent customer service with checking patients in/ out,
• Answering inquiries regarding insurance, appointments, payments
• Managing supplement orders, inventory, shipping/ receiving
• Assisting with taken x-rays, patient’s inquiries
• Coordination office flow, insurance verification, mailings, scanning documents
04/2008 – 06/2009
Spa Front Desk Agent / Retail Sales Associate
Casa Del Mar, Luxury Beach Hotel & Casa Del Mar Spa
1910 Ocean Way, Santa Monica/ CA
Kathy Zia | Director of Spas | Phone ------------
• Providing excellent customer service with answering inquiries regarding
spa services by telephone, email and in person
• Operating fitness facilities, gym & retail sales area
• Educating customer about skin care product & selling apparels
• Arranging displays and restocking skin care products
• Compared merchandise invoices to items actually received to ensure that shipments
were correct.
• Took inventory and examined merchandise to identify items to be reordered or replenished.
• Administer all point of sale opening and closing procedures in accordance with corporate policy.
• Responsible for greeting hotel guests, check in/out, assign locker room
• Answering multiple phones lines, making spa treatment appointments
• Setting up schedules for massage therapists and technician
• Assisting customers with skin care product sales, retail sales
• Operating and maintaining cash register
• Managing billings, updating properly balance out cash register, reports
• Managing inventory, scheduling, reports, customer files and records
• Responsible for opening and closing duties at the spa
• Handling complaints, interfacing with spa director
• Presenting statements of charges to departing guests and receive payments
03/2007 – 03/2008
Lead Retail Sales & Guest Service Associate
Exhale Spa, Santa Monica/ CA
Niki Stewart/ Director of Spa/ Phone ------------
• Providing highly professional customer services for upscale spa
• Set responsibilities and goals for selling retail sales products
• Responsible for answering multiple phone lines, greeting customers
• Perform all functions relating to the handling of merchandise, payments (cash/ cards
• Administer all point of sale opening and closing procedures according corporate policy.
• Managing Check-In/ Check-Outs, handling complaints, orders according policy
• Managing cashiering, processing checks and credit card purchases
• Maintaining stock and appearance of store, arranging displays
• Assisting and educating customers about/ with skin care products
• Responsible for operating cash register and enforced store policies
• Managing activities in areas of purchasing, returns, exchanges
• Responsible for using computerized system to compile and check daily
record sheets, guest accounts, receipts and gift cards
• Setting up Spa in the mornings/closing duties in the evenings
• Managing cashier, gift card sales, shipments/ receiving of merchandise
02/ 2007
Moving to Los Angeles, California from Germany
06/2006 – 12/2006
Administrative/ Sales Assistant at Sales/Distribution Department
Sympatex Technology GmbH, Munich, Germany
Textile Industry
• Performing general administrative duties, office management
• Work closely with Department Manager to oversee smooth operation of the office
• Analyzing and organizing office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies
• Establishing uniform correspondence procedures and style practices.
• Developing an effective filing system to track the status of work orders.
• Coordinating incoming customer and inquiries, invoices, accounting, checking balances
• Providing excellent active customer support telephone service,
• Preparation and tracking of orders, correcting and sending quotes in SAP
• Constant communication with sales reps from countries
•Managing returns, shipping and customer complaints
05/2005 – 01/2006
Sales Desk Associate
Koegel GmbH, Ulm, Germany
Manufactory of commercial vehicle bodies and trailers
• Performs trade show follow up to assure timely delivery of literature and samples.
• Phone contacts to augment the efforts of the sales staff as needed.
• Processing sales data, sales progress reports and other sales related records
• Data entry to track the delivery of sales literature, product samples
• Performs the duties of international shipping of sales support literature and customer
• Answers telephone calls, conveys messages, and monitors the flow of e-mail.
• Answers routine product questions and directs questions to appropriate personnel
• Responsibility for the correspondence (German/English) with internal/ external partners
• Initiating telephone/ email contact with potential prospects from leads
? Internships
2004 – 2005
Intern at the Sales/ Marketing and Accounting
LA Sightseeing Inc., Santa Monica, CA/USA
2002 – 2003
Intern at the Marketing Department
Glaxo SmithKline, Bühl, Germany
2000 – 2001
Intern at the Management-Assistance Department
Deutsche Telekom, Ulm, Germany
? Skills & Knowledge
Computer skills:
Microsoft XP, Outlook, QuickBooks, MS Word, Excel, Power Point, MINDBODY
software. Pro Solutions software, Access, ACT, Lycos, MILLENNIUM, Website
Design Software, SAP, OPERA, Pro Solution, Medisoft, Internet and E-Mail.
Languages:
German: Mother tongue,
English: Fluent, oral and written
French: Good knowledge
Spanish: Basics
Interests:
Healthy Lifestyle, Fitness, Cooking, Baking, Books, Movies, Culinary Art
? References
Edna Samson, Virginia/ USA
Contact: ------------; ------------
Dr. Suzan Starler
Chiropractic and Nutrition
Contact: ------------; ------------
Kathy Zia, Spa Manager, Luxury hotel Shutters on the Beach, Santa Monica/ USA
Contact: ------------; ------------
RESUME
Objective
To obtain a stable and long term job position where I can utilize my five stars customer service skills, marketing knowledge, retail sales, office work and front desk work experience. Speaking fluent German, English and French
To work in a fast paced, growth and customer service oriented team environment where I am able to use and maximize my skills, knowledge, work experience and education.
Ready for immediate hire.
Summary of Qualifications:
• Extensive work experience in retail sales, kitchen work, customer service, office
• Hard working Team player with great communication skills and motivation
•Possess honesty, personal integrity, energy and positive attitude
Great experience working at a restaurant and kitchen
• Able to work a flexible schedule (day/shifts weekends &holidays)
• Experience dealing with customers with complaints
• Flexible and able to adapt successfully to changes & new environment
• Ability to handle the role of cashier, accepting payments (cash, credit cards)
• Proficient in all MS Office programs, Quick Books & more…
• Sound ability to absorb new information and build new skills – fast learner
• Excellent organizational skills, friendly, level-headed, self-motivated
• Able to manage multiple tasks, set appropriate priorities & meet deadlines
• Enthusiastic team player who performs well under pressure
• Resourceful, determined and diplomatic approach to problems
• Motivated, conscientious and confident self-starter who learns quickly
• Professional but friendly, honest, reliable and punctual
• Excellent English & German speaking & writing skills
• Excellent in understanding the basic sanitation requirements regarding to food handling, personal hygiene, sanitation and equipment safety
- Willing to obtain a county food handler’s card! -
Please note that I am a U.S. Permanent Resident (Green card Holder)
Education and Formation
06/1997 High School Diploma (German Abitur (B)
09/1994 – 06/1997
Commercial high school, Geislingen, Germany
09/2004 Bachelor of Science Business Administration (A-)
University of Science Kempten, Germany
10/1999 – 09/ 2004
Study of Business Administration – Diploma/Graduate
University of Science Kempten, Germany
Subjects of study: •Marketing, International Management
09/2001 – 01/ 2002
Study abroad program (Exchange student)
School of Management L'ESPME, Nice, France
Subject of study: •Direct Marketing, advertising, analyze of industry •Business French
Work Experience
10/2017 – current
Hostess
The Cafe at Pinnacle Peak General Store, Scottsdale (Arizona)
? Greeting guests, answering phone calls, seating customers at tables
? Presenting menus, taking order, arranging seating indoors/ outdoors
? Cleaning table, ensuring tidy and organized work area
? Well known for friendly customer service and ability to maintain professional
demeanor in challenging situations or with difficult customers.
? Recognized for hard work, dedication, dependability, prompt and reliable
attendance, and willingness to work overtime as needed.
? Established excellent working rapport and team work with coworkers and
reputation as ethical and honest employee
11/2008 -Present
German Language Instructor (Independent Contractor)
Small Tutoring business with about 25 students/ Private Students/ Private Group Lessons
Scottsdale/ AZ; Los Angeles/ CA
• Teaching German for private students, one- on- one lesson, group lessons
• Teaching vocabulary, grammar and spelling by using quality books, materials
• Creating visual ads, flash cards, grammar and vocabulary work sheets
• Initiated written/ conversational/ grammar practice, multicultural exchange
• Integrating multicultural teaching units
• Dedicating reading and writing programs
10/2016 – 10/2017
Spa Front Office
The Lamar Everyday Spa, 5115 N Scottsdale Rd, Scottsdale, AZ 85250
•Assist and coordinate with front desk staff in providing services to guests.
•Resolve complaints from guests effectively and in timely manner.
•Coordinate and collaborate with other departments in a spa center.
•Maintain and manage equipment and tools in spa setting.
•Ensure an ambience of warmth in spa premises through excellent services.
•Maintain spa premises neat and clean and a good working environment.
•Implement best standards and procedures in spa services.
Managing all aspects of front office duties, phones, scheduling, customer service
Provide assistance to the spa staff and management in their day-to-day tasks
•Check in/ out customers, guest
•Providing excellent customer service with answering inquiries regarding
spa services by telephone, email and in person
•Operating fitness facilities, gym & retail sales area
•Answer and respond to guests’ inquiries on spa facilities and services available.
2• Preparing medical files and paperwork, compiling information and preparing reports
• Responsible for scanning medical records shredding and retention tasks
• Data Entry into Excel, word and Powerpoints for related research
• Assisting with quarterly reports, collecting background documents
• Safeguarding the confidentiality of the office
• Exercising discretion in communicating information and in the handling of records, files,
• Demonstrating skills in composition, grammar, spelling and punctuation
06/ 2009 – 12/2015
Personal Trainer/ Group Fitness Instructor (Independent Contractor)
Working at gyms/ Hotels/ Private clients (Scottsdale/ AZ; Los Angeles/ CA)
• Selling and delivering private personal training sessions to clients
• Monitoring and motivating clients to reach their personal fitness goals
• Monitoring and instructing clients regarding safe and effective use of fitness
Equipment and strength Training programs
•Creating individual workout plans based on individual needs.
•Fitness Testing and Assessment
•Strength Training and Cardiovascular Conditioning
•Instructing classes outdoors (Cardio Kickboxing, Yoga, Pilates)
•Teach wide variety of fitness classes in various formats, skills levels intensities
•Guiding and teaching individuals and groups several exercises activities
•Nutritional Analysis + Nutrition Plan
•Core Conditioning & •Functional Training
•Balance & Flexibility
08/ 2013 Moving from Los Angeles to Scottsdale/AZ
06/2010 – 02/2011
Kitchen Assistant/ Demo Person
Vegan cookies Company - Michy’s (former Fork in the Road Foods)
------------/ Los Angeles/ CA
• Responsible for preparing vegan cookie dough by following recipe on a weekly basic
• Managing and preparing a variety of vegan cookies according to customer’s orders
• Package, seal and brand vegan cookies properly and accordingly
• Taping shipping boxes and mailing them out and/ or delivering them in person
• Team Player of the kitchen team and working under the direction of the owner
• Stocking up cupboards, refrigerators and freezers
• Managing the following steps of making vegan cookies: weigh, measure ingredients, baking and packaging cookies, labeling and delivering orders to customers
• Informing owner/ supervisor when supplies are getting low, equipment is not working
• Responsible for inventory of cookies ingredients, equipment and anything else
• Cleaning, organizing and managing all kitchen supplies and equipment before/ after
• Managing all opening and closing procedures while working in the commercial kitchen
• Cleaning all working areas, equipment, utensils, dishes and silverware
• Store cookies & dough in designated containers and storage areas to prevent spoilage
• Keeping records of the quantities of food/ ingredients being uses
• Responsible for demos at Market stores, promoting, selling and giving out samples of cookies to customers, receiving feedbacks from customers
• Worked with professional and positive attitude in a team environment
09/2009 – 10/2011
Office Assistant/ Marketing Assistant – with Retail Sales
Exceptional Wellness Center, Dr, Gloria Phillips
2001 S.Barrington Ave, West Los Angeles/ CA
Ruth Gomez, Office Manager, Phone: ------------
• Scheduling, answering multiple phones, assisting patients with any answer
• Managing Accounting/ bookkeeping (Quick Books), billings
• Responsible for selling retail sales products, including supplements
• Setting up sales goals, managing inventory, orders
• Managing General Administration work, filing, answering phones
• Planning, organizing and executing marketing strategies & plans
• In charge of advertising, marketing and sales
• Marketing Projects, organizing events, promoting the office, website updates
• Managing data entry, patient input, taken co-pays
• Providing excellent customer service with checking patients in/ out,
• Answering inquiries regarding insurance, appointments, payments
• Managing supplement orders, inventory, shipping/ receiving
• Assisting with taken x-rays, patient’s inquiries
• Coordination office flow, insurance verification, mailings, scanning documents
04/2008 – 06/2009
Spa Front Desk Agent / Retail Sales Associate
Casa Del Mar, Luxury Beach Hotel & Casa Del Mar Spa
1910 Ocean Way, Santa Monica/ CA
Kathy Zia | Director of Spas | Phone ------------
• Providing excellent customer service with answering inquiries regarding
spa services by telephone, email and in person
• Operating fitness facilities, gym & retail sales area
• Educating customer about skin care product & selling apparels
• Arranging displays and restocking skin care products
• Compared merchandise invoices to items actually received to ensure that shipments
were correct.
• Took inventory and examined merchandise to identify items to be reordered or replenished.
• Administer all point of sale opening and closing procedures in accordance with corporate policy.
• Responsible for greeting hotel guests, check in/out, assign locker room
• Answering multiple phones lines, making spa treatment appointments
• Setting up schedules for massage therapists and technician
• Assisting customers with skin care product sales, retail sales
• Operating and maintaining cash register
• Managing billings, updating properly balance out cash register, reports
• Managing inventory, scheduling, reports, customer files and records
• Responsible for opening and closing duties at the spa
• Handling complaints, interfacing with spa director
• Presenting statements of charges to departing guests and receive payments
03/2007 – 03/2008
Lead Retail Sales & Guest Service Associate
Exhale Spa, Santa Monica/ CA
Niki Stewart/ Director of Spa/ Phone ------------
• Providing highly professional customer services for upscale spa
• Set responsibilities and goals for selling retail sales products
• Responsible for answering multiple phone lines, greeting customers
• Perform all functions relating to the handling of merchandise, payments (cash/ cards
• Administer all point of sale opening and closing procedures according corporate policy.
• Managing Check-In/ Check-Outs, handling complaints, orders according policy
• Managing cashiering, processing checks and credit card purchases
• Maintaining stock and appearance of store, arranging displays
• Assisting and educating customers about/ with skin care products
• Responsible for operating cash register and enforced store policies
• Managing activities in areas of purchasing, returns, exchanges
• Responsible for using computerized system to compile and check daily
record sheets, guest accounts, receipts and gift cards
• Setting up Spa in the mornings/closing duties in the evenings
• Managing cashier, gift card sales, shipments/ receiving of merchandise
02/ 2007
Moving to Los Angeles, California from Germany
06/2006 – 12/2006
Administrative/ Sales Assistant at Sales/Distribution Department
Sympatex Technology GmbH, Munich, Germany
Textile Industry
• Performing general administrative duties, office management
• Work closely with Department Manager to oversee smooth operation of the office
• Analyzing and organizing office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies
• Establishing uniform correspondence procedures and style practices.
• Developing an effective filing system to track the status of work orders.
• Coordinating incoming customer and inquiries, invoices, accounting, checking balances
• Providing excellent active customer support telephone service,
• Preparation and tracking of orders, correcting and sending quotes in SAP
• Constant communication with sales reps from countries
•Managing returns, shipping and customer complaints
05/2005 – 01/2006
Sales Desk Associate
Koegel GmbH, Ulm, Germany
Manufactory of commercial vehicle bodies and trailers
• Performs trade show follow up to assure timely delivery of literature and samples.
• Phone contacts to augment the efforts of the sales staff as needed.
• Processing sales data, sales progress reports and other sales related records
• Data entry to track the delivery of sales literature, product samples
• Performs the duties of international shipping of sales support literature and customer
• Answers telephone calls, conveys messages, and monitors the flow of e-mail.
• Answers routine product questions and directs questions to appropriate personnel
• Responsibility for the correspondence (German/English) with internal/ external partners
• Initiating telephone/ email contact with potential prospects from leads
? Internships
2004 – 2005
Intern at the Sales/ Marketing and Accounting
LA Sightseeing Inc., Santa Monica, CA/USA
2002 – 2003
Intern at the Marketing Department
Glaxo SmithKline, Bühl, Germany
2000 – 2001
Intern at the Management-Assistance Department
Deutsche Telekom, Ulm, Germany
? Skills & Knowledge
Computer skills:
Microsoft XP, Outlook, QuickBooks, MS Word, Excel, Power Point, MINDBODY
software. Pro Solutions software, Access, ACT, Lycos, MILLENNIUM, Website
Design Software, SAP, OPERA, Pro Solution, Medisoft, Internet and E-Mail.
Languages:
German: Mother tongue,
English: Fluent, oral and written
French: Good knowledge
Spanish: Basics
Interests:
Healthy Lifestyle, Fitness, Cooking, Baking, Books, Movies, Culinary Art
? References
Edna Samson, Virginia/ USA
Contact: ------------; ------------
Dr. Suzan Starler
Chiropractic and Nutrition
Contact: ------------; ------------
Kathy Zia, Spa Manager, Luxury hotel Shutters on the Beach, Santa Monica/ USA
Contact: ------------; ------------