Simmons, Angela Lynn
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Simmons, Angela Lynn

Angela Simmons
Oakland, CA 94606
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Skills Summary
Microsoft Suite, People Soft, Sales Force,
Education
Criminal Justice/ 1993
Human Resource Management/ In progress

Experience
Crane Pest Control- San Francisco
Customer Service Specialist June 2019- Present
• Answer incoming client and technician calls.
• Create and mail proposals and contracts.
• Create Service calls for the technicians.
• Respond to e-mail and answering service requests.


Conduent (Xerox)- San Francisco
Sr. Research Analyst/October 2014 – December 2018
• Audit accounts and process refund checks.
• Review customer accounts to determine reason for delinquency.
• Construct settlement offers and processed payments.

Chase Mortgage Banking Executive Office - Columbus, OH
Executive Office Analyst/Media and Executive Escalations/Apr. 2009-Nov. 2013
• Resolve escalated issues before they reached public attention.
• Advocate on behalf of customers as well as executives within the bank to negotiate all lines of business.
• Provide resolution for customer related concerns.
• Provide exemplary leadership skills for existing staff and new hires.
• Highly experienced in home equity loans for the Media and Executive Escalation team.
• Assist Team Lead with overflow, review initial and final resolution emails for new hires, locate denial letters, assist with moving cases to close.
• Assist in collecting and analyzing loan documents before loan is sent to underwriting
• Complete order outs on a loan if a BPO is needed
• Manage loans to make sure paperwork is accurate and complete to ensure processing is smooth.
Chase Home Lending Prime Mortgage Call Center - Columbus, OH
Customer Care Advocate/May 2006- April 2009
• Communicate with client in regard to the delinquency of mortgages in an attempt to accommodate affordable repayment options.
• Financially advise clients to understand their financial stance, home retention and alternate options.
• Act as a liaison between client and business to utilize resources to resolve client inquiry.
Awards and Acknowledgements
• Nominated to partake in the Team Lead training for Chase Bank
• Served as a subject matter expert in several projects.
• Outstanding Performer award in January of 2012
Metropolitan Life Insurance Company-Southfield Michigan
Hourly Benefits Administrator/September 2002- July 2005
• Assist hourly employee and retiree with group benefits programs.
• Act as liaison between employee and service providers.
• Determine Eligibility of employee to complete enrollment.


References: Available upon request