Shevonne's Latest Resume
Shevonne Littlejohn
4226 Dane Ave #1
Cincinnati, Ohio 45223
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Skills
I have more than three years of experience working in call a center or customer service setting.
I have working knowledge of Microsoft Office: Word, Excel, Outlook, and PowerPoint.
I have excellent verbal and written communication skills, and able up to type 30 wpm. ________________________________________________________________
Work Experience
Uber/Lyft Cincinnati, Ohio
Cab Driver 08/2017-Current
Safely drive passengers to their destination
Assess customer needs and wants to give enjoyable ride
Deliv Deliveries Cincinnati, Ohio
Delivery Driver 10/2017-Current
Delivering a wide variety of items
Follow delivery driving routes and time schedules
Loading; unloading, preparing, inspecting all packages
VXI Global Solutions Cincinnati, Ohio
Account Associate 05/2017 – 05/2018
Outbound calling to previous customers Help customers understand our technology in a simple way Provide product information and promoting special packages Assess customer needs and informing customers about available services
ORC International Cincinnati, Ohio
Telephone Research Interviewer 03/2017- 05/2017
Capable of working independently in a call centers
Conducting outbound calls to consumers
Gathering accurate and qualitative information
Using internal company software and Microsoft Office products
Utilizing clear and pleasant conversational tone to connect with respondents regarding opinion surveys on insurance and tobacco products
TaTa Consultancy Cincinnati, Oh
Marketing Associates 12/16-06/2017
Experience with multi-line telephones, leads generation, and personal computer
Professionally handles outgoing calls to existing borrowers
Informing borrowers of their opportunity to refinance
Professionally overcome objections
Transfer the call to Licensed Mortgage Professional
Professionally handle incoming calls from borrowers
Thoroughly and efficiently gather customer information, validates data
Provide quality service
Assists current borrowers by answering questions; suggesting the advantages of refinancing
Use sales portal to generate leads and connect borrowers to the right department
Track interactions with customers and transfers to different departments for reporting purposes
Soft outbound we are calling EXISTING customers and asking them whether they would like to refinance – which will lead to either reduced rates or reduced terms
Startek Hamilton Cincinnati
Billing Agent 01/2016-06/2016
Responds to customer inquiries regarding services; billing, equipment, or changes to their accounts
Utilizes internet tools to best support customers
Assessing customers’ needs and informing them of available services
Gathering information, researching and resolving inquiries, and logging customer calls
Managing and retaining difficult customers during escalated customer calls
Assisted with payment arrangements and transfers
US Bank Cincinnati, Ohio
Mail Clerk 04/2015- 12/2015
Copied information from tax papers
Processed checks
ORC International Cincinnati, Ohio
Telephone Research Interviewer 09/2013 -11/2013
Capable of working independently in a call centers
Conducting outbound calls to consumers
Gathering accurate and qualitative information
Using internal company software and Microsoft Office products
Utilizing clear and pleasant conversational tone to connect with respondents regarding opinion surveys on insurance and tobacco products
Convergys Erlanger, Ohio
Call Center Agent 10/12-3/13
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer inquiries by probing for understanding Listens attentively to customer needs and concerns Demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services
Shevonne Littlejohn
4226 Dane Ave #1
Cincinnati, Ohio 45223
------------ or------------
------------
Skills
I have more than three years of experience working in call a center or customer service setting.
I have working knowledge of Microsoft Office: Word, Excel, Outlook, and PowerPoint.
I have excellent verbal and written communication skills, and able up to type 30 wpm. ________________________________________________________________
Work Experience
Uber/Lyft Cincinnati, Ohio
Cab Driver 08/2017-Current
Safely drive passengers to their destination
Assess customer needs and wants to give enjoyable ride
Deliv Deliveries Cincinnati, Ohio
Delivery Driver 10/2017-Current
Delivering a wide variety of items
Follow delivery driving routes and time schedules
Loading; unloading, preparing, inspecting all packages
VXI Global Solutions Cincinnati, Ohio
Account Associate 05/2017 – 05/2018
Outbound calling to previous customers Help customers understand our technology in a simple way Provide product information and promoting special packages Assess customer needs and informing customers about available services
ORC International Cincinnati, Ohio
Telephone Research Interviewer 03/2017- 05/2017
Capable of working independently in a call centers
Conducting outbound calls to consumers
Gathering accurate and qualitative information
Using internal company software and Microsoft Office products
Utilizing clear and pleasant conversational tone to connect with respondents regarding opinion surveys on insurance and tobacco products
TaTa Consultancy Cincinnati, Oh
Marketing Associates 12/16-06/2017
Experience with multi-line telephones, leads generation, and personal computer
Professionally handles outgoing calls to existing borrowers
Informing borrowers of their opportunity to refinance
Professionally overcome objections
Transfer the call to Licensed Mortgage Professional
Professionally handle incoming calls from borrowers
Thoroughly and efficiently gather customer information, validates data
Provide quality service
Assists current borrowers by answering questions; suggesting the advantages of refinancing
Use sales portal to generate leads and connect borrowers to the right department
Track interactions with customers and transfers to different departments for reporting purposes
Soft outbound we are calling EXISTING customers and asking them whether they would like to refinance – which will lead to either reduced rates or reduced terms
Startek Hamilton Cincinnati
Billing Agent 01/2016-06/2016
Responds to customer inquiries regarding services; billing, equipment, or changes to their accounts
Utilizes internet tools to best support customers
Assessing customers’ needs and informing them of available services
Gathering information, researching and resolving inquiries, and logging customer calls
Managing and retaining difficult customers during escalated customer calls
Assisted with payment arrangements and transfers
US Bank Cincinnati, Ohio
Mail Clerk 04/2015- 12/2015
Copied information from tax papers
Processed checks
ORC International Cincinnati, Ohio
Telephone Research Interviewer 09/2013 -11/2013
Capable of working independently in a call centers
Conducting outbound calls to consumers
Gathering accurate and qualitative information
Using internal company software and Microsoft Office products
Utilizing clear and pleasant conversational tone to connect with respondents regarding opinion surveys on insurance and tobacco products
Convergys Erlanger, Ohio
Call Center Agent 10/12-3/13
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer inquiries by probing for understanding Listens attentively to customer needs and concerns Demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services