Sherika Resume
Sherika Anthony
1861 Alabama Ave. S.E. Washington, DC 20020
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RESUME PROFILE
Guest service professional with broad experience in leading a team. Strong communication skills, focused on gaining more experience to further my career. Dedicated team player, acknowledged as a leader in all positions. Detailed oriented with certifications in training associates for the industry.
EXPERIENCE
Aramark at Capitol One Arena- Washington, DC
Facilities Supervisor for Events; January 2019- Current
Conduct daily inspections for quality and safety before event.
Understand all employee work assignments and schedule for adequate coverage.
Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action.
Maintain loyalty and honesty with employees, peers, customers and managers.
Tour areas of responsibilities at least 2-4 times daily. Initiate or ensure corrective action is taken.
Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution.
Complete all other assigned tasks by management in which the employee can perform.
Hello! Destination Management–Washington, DC
Field Staff; August 2018- Current
Airport Meet & Greets guests as the move down the escalator to the baggage claim area.
PM Transfers –the flow of people from the hotel to the motor coach and back at the end of the evening.
Tours –responsible for making sure all the guests are safely transferred to and from the tour locations.
Entertainment Sports Arena Events DC- Washington, DC
Guest Service Representative; September 2018- Current
Welcome guest into Arena with a SMILE.
Scan all tickets from guest visiting the arena for events.
Assist with any issues pertaining to the guest attending the events.
Greeting guest at the curtains to enter the arena bowl
Direct guest to their seats with appropriate tickets.
Metro Access- Transdev- Hyattsville, MD
Driver; October 2016- July 2018
• Manage my daily manifest of what clients I pick up to where I drop them off.
• Manage a diverse group of individuals.
• Increase revenue with different quantities of fares from passengers to aboard the vehicle.
Dollar Rental Car Washington, D.C.
Service Ambassador; May. 2014 – Oct. 2016
• Manage guest experience overall, leading upsells to larger/luxury vehicles by 10%.
• Assist in training, increasing guest and associate satisfaction, market share and optimize margins.
Progressive Partners, LL Washington, D.C.
Lead Instructor; Jan. 2014 - Present
• Coach and mentor students using American Hotel and Lodging Association’s S.T.A.R.T. curriculum.
• Organized visits to numerous prominent hotels in the city acknowledging service at its best.
• Aided the Marriott Marquis DC Jobs Training Program, with several students being hired.
Hilton Daytona Beach Ocean Walk Village Daytona Beach, FL
Lead Front Desk Agent; Feb. 2012 – Dec.2013
• Performed registration, checking guest accounts, processing payments, maintaining inventory of vacancies. Answered incoming calls pertaining to questions and future bookings.
• Upsold guests to larger rooms with beachfront views—increase ADR and drive guest experience.
• Assisted and cross-trained in all operational departments based on business needs.
Courtyard by Marriott Convention Center Washington, D.C.
Senior Front Desk Agent; Jun. 2009 – Jan. 2012
• Managed guest overall experience, Anticipating guest needs and resolved guest complaints.
• Consumed the 2nd highest (Revenue per Available Room) of the 30 Marriott’s in Washington, D.C.
• Assisted the sales team and other departments based on business needs, cross-trained in multiple departments; worked various shifts to support the hotel meeting service goals.
ADDITIONAL AWARDS/SCHOLARSHIPS
Hotel Association of Washington, DC – Centerplate NBSE Scholarship Recipient 2013
District of Columbia Tuition Assistance Grant (DC TAG)
District of Columbia Leveraging Educational Assistance Partnership (DC LEAP)
Hospitality Industry Scholarship Award 2008-2009
UNICEF Scholarship: Marriott Scholars Program 2008-2009
EDUCATION
BETHUNE COOKMAN UNIVERSITY Daytona Beach, FL Hospitality Management
MORGAN STATE UNIVERSITY Baltimore, MD Hospitality Management
Sherika Anthony
1861 Alabama Ave. S.E. Washington, DC 20020
------------ ? ------------
RESUME PROFILE
Guest service professional with broad experience in leading a team. Strong communication skills, focused on gaining more experience to further my career. Dedicated team player, acknowledged as a leader in all positions. Detailed oriented with certifications in training associates for the industry.
EXPERIENCE
Aramark at Capitol One Arena- Washington, DC
Facilities Supervisor for Events; January 2019- Current
Conduct daily inspections for quality and safety before event.
Understand all employee work assignments and schedule for adequate coverage.
Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action.
Maintain loyalty and honesty with employees, peers, customers and managers.
Tour areas of responsibilities at least 2-4 times daily. Initiate or ensure corrective action is taken.
Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution.
Complete all other assigned tasks by management in which the employee can perform.
Hello! Destination Management–Washington, DC
Field Staff; August 2018- Current
Airport Meet & Greets guests as the move down the escalator to the baggage claim area.
PM Transfers –the flow of people from the hotel to the motor coach and back at the end of the evening.
Tours –responsible for making sure all the guests are safely transferred to and from the tour locations.
Entertainment Sports Arena Events DC- Washington, DC
Guest Service Representative; September 2018- Current
Welcome guest into Arena with a SMILE.
Scan all tickets from guest visiting the arena for events.
Assist with any issues pertaining to the guest attending the events.
Greeting guest at the curtains to enter the arena bowl
Direct guest to their seats with appropriate tickets.
Metro Access- Transdev- Hyattsville, MD
Driver; October 2016- July 2018
• Manage my daily manifest of what clients I pick up to where I drop them off.
• Manage a diverse group of individuals.
• Increase revenue with different quantities of fares from passengers to aboard the vehicle.
Dollar Rental Car Washington, D.C.
Service Ambassador; May. 2014 – Oct. 2016
• Manage guest experience overall, leading upsells to larger/luxury vehicles by 10%.
• Assist in training, increasing guest and associate satisfaction, market share and optimize margins.
Progressive Partners, LL Washington, D.C.
Lead Instructor; Jan. 2014 - Present
• Coach and mentor students using American Hotel and Lodging Association’s S.T.A.R.T. curriculum.
• Organized visits to numerous prominent hotels in the city acknowledging service at its best.
• Aided the Marriott Marquis DC Jobs Training Program, with several students being hired.
Hilton Daytona Beach Ocean Walk Village Daytona Beach, FL
Lead Front Desk Agent; Feb. 2012 – Dec.2013
• Performed registration, checking guest accounts, processing payments, maintaining inventory of vacancies. Answered incoming calls pertaining to questions and future bookings.
• Upsold guests to larger rooms with beachfront views—increase ADR and drive guest experience.
• Assisted and cross-trained in all operational departments based on business needs.
Courtyard by Marriott Convention Center Washington, D.C.
Senior Front Desk Agent; Jun. 2009 – Jan. 2012
• Managed guest overall experience, Anticipating guest needs and resolved guest complaints.
• Consumed the 2nd highest (Revenue per Available Room) of the 30 Marriott’s in Washington, D.C.
• Assisted the sales team and other departments based on business needs, cross-trained in multiple departments; worked various shifts to support the hotel meeting service goals.
ADDITIONAL AWARDS/SCHOLARSHIPS
Hotel Association of Washington, DC – Centerplate NBSE Scholarship Recipient 2013
District of Columbia Tuition Assistance Grant (DC TAG)
District of Columbia Leveraging Educational Assistance Partnership (DC LEAP)
Hospitality Industry Scholarship Award 2008-2009
UNICEF Scholarship: Marriott Scholars Program 2008-2009
EDUCATION
BETHUNE COOKMAN UNIVERSITY Daytona Beach, FL Hospitality Management
MORGAN STATE UNIVERSITY Baltimore, MD Hospitality Management