Sheree Wiley
Sheree Wiley
Semmes, AL |------------ | ------------
Objective
• To obtain the position of INBOUND CUSTOMER SERVICE -1 where I can apply my education, organization skills and twenty plus years of high-quality customer service experience.
Skills & Abilities
MANAGEMENT
• While at FreseniusRx, management was inspired to create a call log for every employee to use after seeing the one I created for my station. The new call logs created quicker response times leading to shorter calls.
COMMUNICATION
• Acted as a liaison between upper management and fellow employees by reviewing company-wide emails and initiating meetings referencing employee concerns.
LEADERSHIP
• Taken the lead multiple occasions by answering fellow employee questions and training new supervisors over my department.
Education
POSTSECONDARY | NOV 2012 | PENN FOSTER
• Medical Administration
• Studied medical terminology, drug classifications, body systems, EHR, law, ethics, business writing and payment methods.
MASTERS | JAN 2017 | LONDON MET UNIVERSITY
• Screenwriting
• Skillset used to research, maintain accuracy and ensure consistency.
Experience
PROCESSING TECH | WALGREENS SPECIALITY PHARMACY | 2015
• Process prescription orders, review claims and scan medical records.
INSURANCE SPECIALIST | EXPRESS SCRIPTS | 2014-2015
• Request authorizations and prescriptions, create new accounts, scan medical records and verify insurance.
MANAGED CARE SPECIALIST | WELLCARE | 2011-2013
• Review claims with medical staff and members, investigate and resolve member complaints while educating members about their health plan coverage.
Sheree Wiley
Semmes, AL |------------ | ------------
Objective
• To obtain the position of INBOUND CUSTOMER SERVICE -1 where I can apply my education, organization skills and twenty plus years of high-quality customer service experience.
Skills & Abilities
MANAGEMENT
• While at FreseniusRx, management was inspired to create a call log for every employee to use after seeing the one I created for my station. The new call logs created quicker response times leading to shorter calls.
COMMUNICATION
• Acted as a liaison between upper management and fellow employees by reviewing company-wide emails and initiating meetings referencing employee concerns.
LEADERSHIP
• Taken the lead multiple occasions by answering fellow employee questions and training new supervisors over my department.
Education
POSTSECONDARY | NOV 2012 | PENN FOSTER
• Medical Administration
• Studied medical terminology, drug classifications, body systems, EHR, law, ethics, business writing and payment methods.
MASTERS | JAN 2017 | LONDON MET UNIVERSITY
• Screenwriting
• Skillset used to research, maintain accuracy and ensure consistency.
Experience
PROCESSING TECH | WALGREENS SPECIALITY PHARMACY | 2015
• Process prescription orders, review claims and scan medical records.
INSURANCE SPECIALIST | EXPRESS SCRIPTS | 2014-2015
• Request authorizations and prescriptions, create new accounts, scan medical records and verify insurance.
MANAGED CARE SPECIALIST | WELLCARE | 2011-2013
• Review claims with medical staff and members, investigate and resolve member complaints while educating members about their health plan coverage.