Shawn Smith Resume
Shawn David Smith
Associate of Science in Computing, Electronics, and Network Technology
1327 Keolu Drive, Kailua, HI 96734
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TECHNICAL COURSEWORK / QUALIFICATIONS
Windows Server and Virtual Machines
Knowledge of the installation, configuration and administration of a network server and the deployment and administration of workstation machines. Focus included risk identification and mitigation; security controls used to maintain confidentiality, integrity, and availability; and the identification of appropriate technologies and products used to secure an information system.
� Set up virtual servers in connection with a SAN database
� Ran multiple Operating Systems at once through standard hypervisor software such as VMWare and Hyper-V
� Identified and researched various types of symmetrical and asymmetrical storage encryption
Cisco Networking
Understanding of OSI and TCP/IP models, industry standards, commonly used network topologies, IPv4 and IPv6 addressing, basic network copper cabling, routing and switching concepts, VLANs, ACLs, DHCP, NAT, and the configuration, use of routers and switches in the network, LAN redundancy, link aggregation, wireless LANs, OSPF, EIGRP, WAN technologies, point to point connections, Frame Relay, NAT, options for broadband WAN connections, remote access connections and security using VPNs and IPSec, and network monitoring and troubleshooting.
� Collaborated on configuring Cisco routers and various routing protocols, including static and dynamic routes
� Learned OSI network model and TCP/IP network Model
� Created internal network topologies through IP addresses and subnets
Security
Good understanding of security best practices for Windows and Linux operating systems. Has studied the NIST and CSC framework standards. Familiar with Group Policy Administration, Active Directory, Network Intrusion Detection Systems (NIDS) and Host Intrusion Detection Systems (HIDS). Has reviewed firewall topologies and used VPNs and the various security levels of a network. Understands the basis behind SPAN ports and syslog administration. Learned methods of penetration testing through Kali Linux, and what to look for in packet capturing programs such as Wireshark to find anomalous activity. Familiar with Metasploit and various abilities available for the program.
� Networked and Configured a Cisco AMA with multiple operating systems.
� Cracked various hashed passwords with tools such as Hashcat, John the Ripper, and Crackstation.
� Studied how to identify anomalous activity on the network.
OTHER SKILLS
� Keyboarding: 65 wpm; proficient in Mac and PC operating systems
� Strong analytical skills and logical reasoning
� Hardworking, punctual, honest, cooperative, team player
WORK EXPERIENCE
Family Promise, 03/2015 � Current, Volunteer Receptionist/Front Desk, Honolulu, HI
� Main receptionist to take and transfer messages, as well as answer basic questions about the company
� First line of support with any IT-related issues around the office, from difficulty to connect to the internet, to questions about Microsoft Office techniques, to deploying and securing a small network of computers for the families.
� Work together with staff members on any lifting in or out of the building as required
Longs Drugs / CVS, 01/2013 � 12/2015. Customer Service Clerk / Cashier, Kaneohe, HI
� Worked with team members for organizing and displaying back-end merchandise for the pharmacy department.
� Worked as a cashier when requested, including back in the pharmacy itself to help organize filled medications and deliver to customers.
� Answered any customer service-related questions from customers, including searching the back stockroom for additional merchandise.
Staffing Partners of Hawaii, 05/2012 � 12/2012. Various jobs in Honolulu, including Customer Support Rep. for MDX Hawaii
� The main position at MDX Hawaii was a call center receiver for Hawaiian Quest members calling about questions to their account. Was able to research and answer questions, as well as transfer to appropriate departments. Was a temporary contract.
KGB (Recently rebranded as Conduit Global), 08/2011 � 05/2012. Technical Support Representative III, San Antonio, TX
� Outsourced call center for Verizon
� Provided technical support for Verizon�s fiber-optic home lines for Television, Phone, and Internet. Able to troubleshoot issues as well as send out new equipment or dispatch technicians depending on the issue.
� Consistently Top 10% in Total Quality Standards and Top 5% Call Handle Time
EDUCATION
Honolulu Community College, Honolulu, HI, (Fall 2015 � Spring 2019) 4.0 GPA
� Associate of Science in Computing, Electronics, and Network Technology - completed May 2019
Windward Community College, Kaneohe, HI (Fall 2014 � Spring 2015)
REFERENCES
Professor Aaron Tanaka � Teacher of Six CENT Courses at HCC
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Whitney Blandford � Volunteer Coordinator at Family Promise of Hawaii
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Professor Bradley Ramos � Teacher of Four CENT Courses at HCC
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Samantha Church � Program Director at Family Promise of Hawaii
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Shawn David Smith
Associate of Science in Computing, Electronics, and Network Technology
1327 Keolu Drive, Kailua, HI 96734
------------
------------
TECHNICAL COURSEWORK / QUALIFICATIONS
Windows Server and Virtual Machines
Knowledge of the installation, configuration and administration of a network server and the deployment and administration of workstation machines. Focus included risk identification and mitigation; security controls used to maintain confidentiality, integrity, and availability; and the identification of appropriate technologies and products used to secure an information system.
� Set up virtual servers in connection with a SAN database
� Ran multiple Operating Systems at once through standard hypervisor software such as VMWare and Hyper-V
� Identified and researched various types of symmetrical and asymmetrical storage encryption
Cisco Networking
Understanding of OSI and TCP/IP models, industry standards, commonly used network topologies, IPv4 and IPv6 addressing, basic network copper cabling, routing and switching concepts, VLANs, ACLs, DHCP, NAT, and the configuration, use of routers and switches in the network, LAN redundancy, link aggregation, wireless LANs, OSPF, EIGRP, WAN technologies, point to point connections, Frame Relay, NAT, options for broadband WAN connections, remote access connections and security using VPNs and IPSec, and network monitoring and troubleshooting.
� Collaborated on configuring Cisco routers and various routing protocols, including static and dynamic routes
� Learned OSI network model and TCP/IP network Model
� Created internal network topologies through IP addresses and subnets
Security
Good understanding of security best practices for Windows and Linux operating systems. Has studied the NIST and CSC framework standards. Familiar with Group Policy Administration, Active Directory, Network Intrusion Detection Systems (NIDS) and Host Intrusion Detection Systems (HIDS). Has reviewed firewall topologies and used VPNs and the various security levels of a network. Understands the basis behind SPAN ports and syslog administration. Learned methods of penetration testing through Kali Linux, and what to look for in packet capturing programs such as Wireshark to find anomalous activity. Familiar with Metasploit and various abilities available for the program.
� Networked and Configured a Cisco AMA with multiple operating systems.
� Cracked various hashed passwords with tools such as Hashcat, John the Ripper, and Crackstation.
� Studied how to identify anomalous activity on the network.
OTHER SKILLS
� Keyboarding: 65 wpm; proficient in Mac and PC operating systems
� Strong analytical skills and logical reasoning
� Hardworking, punctual, honest, cooperative, team player
WORK EXPERIENCE
Family Promise, 03/2015 � Current, Volunteer Receptionist/Front Desk, Honolulu, HI
� Main receptionist to take and transfer messages, as well as answer basic questions about the company
� First line of support with any IT-related issues around the office, from difficulty to connect to the internet, to questions about Microsoft Office techniques, to deploying and securing a small network of computers for the families.
� Work together with staff members on any lifting in or out of the building as required
Longs Drugs / CVS, 01/2013 � 12/2015. Customer Service Clerk / Cashier, Kaneohe, HI
� Worked with team members for organizing and displaying back-end merchandise for the pharmacy department.
� Worked as a cashier when requested, including back in the pharmacy itself to help organize filled medications and deliver to customers.
� Answered any customer service-related questions from customers, including searching the back stockroom for additional merchandise.
Staffing Partners of Hawaii, 05/2012 � 12/2012. Various jobs in Honolulu, including Customer Support Rep. for MDX Hawaii
� The main position at MDX Hawaii was a call center receiver for Hawaiian Quest members calling about questions to their account. Was able to research and answer questions, as well as transfer to appropriate departments. Was a temporary contract.
KGB (Recently rebranded as Conduit Global), 08/2011 � 05/2012. Technical Support Representative III, San Antonio, TX
� Outsourced call center for Verizon
� Provided technical support for Verizon�s fiber-optic home lines for Television, Phone, and Internet. Able to troubleshoot issues as well as send out new equipment or dispatch technicians depending on the issue.
� Consistently Top 10% in Total Quality Standards and Top 5% Call Handle Time
EDUCATION
Honolulu Community College, Honolulu, HI, (Fall 2015 � Spring 2019) 4.0 GPA
� Associate of Science in Computing, Electronics, and Network Technology - completed May 2019
Windward Community College, Kaneohe, HI (Fall 2014 � Spring 2015)
REFERENCES
Professor Aaron Tanaka � Teacher of Six CENT Courses at HCC
------------
Whitney Blandford � Volunteer Coordinator at Family Promise of Hawaii
------------
Professor Bradley Ramos � Teacher of Four CENT Courses at HCC
------------
Samantha Church � Program Director at Family Promise of Hawaii
------------