sharon v jones
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sharon v jones


Sharon V. Jones
7755 NW 9th Avenue
Miami, FL 33150
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EXPERIENCE
Sunshine Health, Sunrise, FL � Member Services
JULY 2019 - PRESENT
Manage clients accounts for Medicaid health insurance including assigning primary care doctors, researching medicals claims, verifying the status of prior-authorizations, and maintaining HIPAA law to ensure account security.
Herzog Transit (Tri-Rail SFRTA), Pompano Beach, FL � Transportation Specialist
OCTOBER 2017 - MAY 2019
Monitored commuter rail traffic including on-track emergencies and delays due to mechanical issues or fatalities. Scheduled train and engine crews for training, call outs, emergency relief crews, and daily job assignments according to FRA rest laws. Administered pre-set messages via intercom system and updated train locator system to sustain on-time performance. Duties included e-mail transmittals, entering ridership logs for completed train routes, and communication of continual rail updates with public safety officials, rail dispatch, and Tri-Rail customer service.
Comcast, Davie, FL � Referral Specialist
JUNE 2017 - OCTOBER 2017
Updating Comcast cable members accounts with credits for overpayment, identifying fraud, and recognizing overdue credits for discontinued services. Conducted account research for missing equipment and devices. Duties required extensive research, data entry, and a daily quota of completed accounts.
Miami Police Department, Miami, FL � Communications Assistant (911 Operator)
December 2003 - AUGUST 2016
Received emergency and non-emergency calls for police and fire-rescue dispatch. Queried subjects, articles, and firearms in NCIC/FCIC database for hits on stolen items or wanted subjects. Criminal history information queries were processed, teletype transmissions were disseminated to joint and national police agencies and jurisdictions. Operated information desk for wrecker service requests, citizen call backs, on scene requests for fire-rescue, and forwarded out of district calls to appropriate agencies.
EDUCATION
Nova Southeastern University, Davie, FL � Masters Disaster and Emergency Management
JANUARY 2020 -
Miami-Dade College, Miami, FL � BAS Emergency Management
DECEMBER 2019
Miami-Dade College, Miami, FL � AA Criminal Justice Administration
APRIL 2017



SKILLS
Crisis Management Transportation Operations Personnel Management
Emergency Response Call Center Operations Customer Relations
Organizational Leadership Writing and Communications
Team Building


AWARDS
Alpha Phi Sigma - Pi Beta Theta Chapter
Criminal Justice Honor�s Society
Member since 2018
LANGUAGES
Fluent in English