Sharon M. Thommen
2513 Ambler Road | Baltimore, Maryland 21222 |------------ | ------------
Eager and dedicated professional with a history of office and administrative experience. Exhibits a welcoming and courteous demeanor and provides stellar customer service. Adept at ensuring daily office operations run smoothly. Exceptional coordinating and communicating skills, collecting and compiling information, keeping confidentiality and attending to detail. Focused problem-solver offering flexibility and adaptability.
SUMMARY OF QUALIFICATIONS
Medical and legal office experience Supply requisitions
Thrives in a fast-paced environment Records management
Responsible for staff training Problem-solving skills
Excellent organizational skills Time-management
Front desk reception Prioritizing and multi-tasking
Multi-phone line operation Office coordination
Office equipment operation Planning and attention to detail
Computer Proficiency: MS Windows/Office, On-Line Conference Planner
PROFESSIONAL EMPLOYMENT EXPERIENCE Parts Office Clerk | Alban Cat Tractor | 2018 – Present
Provide office administrative duties for the General Manager& parts counter staff, order back order parts and literature for 12 part stores. Operated multi line phone system, answering customer’s calls in regards to tracking part orders to counting, sorting, packing and shipping parts. Operating fax, copiers & label machines. Data entry of orders, adding parts into the system and correcting internet part orders.
Fulfillment Associate | Amazon Corporation | 2015 – 2018
Followed quality and production Performed fast-paced operations in the receiving/stowing department. Operated various powered industrial equipment standards in order to fully satisfy customer demand. Tracked product inventory and maintained organization. Worked collaboratively with management and team members. Trained and monitored new associates.
Administrative Assistant/Receptionist | Key Point Health Services Inc. | 2014 – 2015
Provided front office receptionist and administrative duties for two medical facilities, upholding the professional and trustworthy reputation. Answered a multi-line phone system, directing calls, and answering questions. Performed patient scheduling and utilized computerized scheduling system. Organized and managed forms, documents, and records. Coordinated with doctors, pharmacists, and vendors. Ensured a welcoming patient greeting. Handled incoming and outgoing mail.
Research Interviewer | Nielson Company/Arbitron Ratings & Research | 2014
Identified and interviewed consumers of radio and media coverage to conduct research surveys. Interviewed consumers, collected and coded accurate information and compiled into a database. Performed follow-up calls and answered a multi-line phone system. Received top scores on client approval rating
Receptionist/Conference Coordinator | Ballard Spahr Law Office LLP | 1996 – 2013
Provided front office and administrative duties for a legal firm, upholding distinguished and professional representation. Greeted and welcomed clients. Answered and routed multi-line phone system.
Handled multifaceted firm events, conferences, department meetings, and associated arrangements such as scheduling, communication, room preparation, etc. Worked with attorneys and management to plan and hold political fundraising events. Established relationships with outside vendors to gain support and achieve results that benefit the firm. Performed overall clerical duties including supply maintenance, document filing, simple correspondence, mail handlings, office equipment, etc.
EDUCATION AND TRAINING
HIPPA, Infection Control, Fire Safety
MS Word and Excel | Community College of Baltimore County Maryland | 2013
Patapsco School of the Arts Graduate | Dundalk, Maryland
Receptionist? Office Clerk