Shania L.W. Resume
SHANIA LYONS WATSON
128 Holland Rd. South Orange NJ, 07079
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EDUCATION
Seton Hall University, South Orange
Bachelor of Science in Criminal Justice, May 2021 Minor: Social Work
GPA: 3.07
RELATED COURSEWORK
Criminal Justice System in Modern America, Intro to Psychology, Intro to Sociology, Violent Crimes, Criminological Theory, Homicide, Policing in Modern Society, Penology
EXPERIENCE
Stop and Shop, South Orange NJ
Assistant Customer Service Department Head (ACSDH), June 2018-Present Customer Service Desk Representative, August 2017- Present
File Maintenance Head Clerk, August 2017- Present
? Average 30 hours per week (nights and weekends) while being a full time student.
? Direct cashiers including assigning registers and addressing drawer discrepancies
? Oversee the training and development of cashiers to assist them with how to address any
problems and improve customer service to create a smoother checkout.
? Organize breaks and lunches for cashiers while maintaining short lines for customer’s
convenience.
? Process refunds for dissatisfied customers
? Communicate with customers through the phone and in-person while providing
assistance to any issues or questions.
? Attain accurate pricing for, and then label, merchandise to push items and boost sales.
? Utilize integrated store programs to create store signs and tags for projected sales pricing
for the week and increase customer awareness of sales. Cashier, June 2017- August 2017
? Informed customers where items are located in the store while creating a positive shopping experience for customers.
? Accurately counted and processed any personal checks and or money while checking out customers at the register.
TECHNICAL SKILLS
? Microsoft Word, Microsoft Excel, Microsoft PowerPoint
SHANIA LYONS WATSON
128 Holland Rd. South Orange NJ, 07079
------------
------------
EDUCATION
Seton Hall University, South Orange
Bachelor of Science in Criminal Justice, May 2021 Minor: Social Work
GPA: 3.07
RELATED COURSEWORK
Criminal Justice System in Modern America, Intro to Psychology, Intro to Sociology, Violent Crimes, Criminological Theory, Homicide, Policing in Modern Society, Penology
EXPERIENCE
Stop and Shop, South Orange NJ
Assistant Customer Service Department Head (ACSDH), June 2018-Present Customer Service Desk Representative, August 2017- Present
File Maintenance Head Clerk, August 2017- Present
? Average 30 hours per week (nights and weekends) while being a full time student.
? Direct cashiers including assigning registers and addressing drawer discrepancies
? Oversee the training and development of cashiers to assist them with how to address any
problems and improve customer service to create a smoother checkout.
? Organize breaks and lunches for cashiers while maintaining short lines for customer’s
convenience.
? Process refunds for dissatisfied customers
? Communicate with customers through the phone and in-person while providing
assistance to any issues or questions.
? Attain accurate pricing for, and then label, merchandise to push items and boost sales.
? Utilize integrated store programs to create store signs and tags for projected sales pricing
for the week and increase customer awareness of sales. Cashier, June 2017- August 2017
? Informed customers where items are located in the store while creating a positive shopping experience for customers.
? Accurately counted and processed any personal checks and or money while checking out customers at the register.
TECHNICAL SKILLS
? Microsoft Word, Microsoft Excel, Microsoft PowerPoint