Shakira De Los Santos Resume
Summary
Young resourceful bilingual (English/Spanish) professional experienced with customer service. Qualified with administrative skills in Microsoft Office and proficient in multiple office databases .Strong work ethic, and dedicated to advance through an educating job experience. Able to utilize interpersonal, communicative, and organizational skills in order to contribute to the company. Also, takes initiative to complete tasks and acquire typing speed of 50 WPM.
Education
• High School for Excellence & Innovation:
• Degree: High School Diploma
• Certificate: Grace Institute
Internship Experience
Blossom Hair Salon 11/ 2014- 11/2017
Office Assistant (Intern)
New York, NY 10019
• Executed all administrative requests, handled multi-lined phone system and emails
• Assisted clients and personnel with Appointment/ Business Calendar management
• Advised and helped clients regarding style and color selection
• Monitored multiple databases to keep track of all company inventory
• Prepared correspondence, accounting and financial documents for analysis
• Administered store merchandise
• Ensured client satisfaction by providing outstanding customer service
Professional Experience
Fresh &Co 4/2018- 09/2018
Cashier/ Barista/
New York, New York 10020
• Welcomed and educated customers by presenting and explaining the juice bar menu
• Provided guests with satisfying customer service
• Processed cash and bank card transactions
• Maintaining and improving the appearance of the store
• Making smoothies, juicing and heating Sandwiches in the oven
Aldo Group 09/2017-02/ 2018
Sales associate
New York, New York
• Greeted guests and provided excellent customer service
• Completed all cleaning organizing task in assigned sales area
• Explained merchandise to customers
• Helped customers articulate items
• Exceeded store sales
Aeropostale Inc. 09/2015- 04/2016
Retail Sales Associate
New York, NY 10001
• Balanced the needs of multiple customers simultaneously in a fast paced retail environment
• Exceeded personal sales goals
• Educated customers on product and service offerings
• Assisted customers with trying on items they were interested in buying
• Displayed items orderly in store including accessories & underwear
• Assessed Fitting rooms
Summary
Young resourceful bilingual (English/Spanish) professional experienced with customer service. Qualified with administrative skills in Microsoft Office and proficient in multiple office databases .Strong work ethic, and dedicated to advance through an educating job experience. Able to utilize interpersonal, communicative, and organizational skills in order to contribute to the company. Also, takes initiative to complete tasks and acquire typing speed of 50 WPM.
Education
• High School for Excellence & Innovation:
• Degree: High School Diploma
• Certificate: Grace Institute
Internship Experience
Blossom Hair Salon 11/ 2014- 11/2017
Office Assistant (Intern)
New York, NY 10019
• Executed all administrative requests, handled multi-lined phone system and emails
• Assisted clients and personnel with Appointment/ Business Calendar management
• Advised and helped clients regarding style and color selection
• Monitored multiple databases to keep track of all company inventory
• Prepared correspondence, accounting and financial documents for analysis
• Administered store merchandise
• Ensured client satisfaction by providing outstanding customer service
Professional Experience
Fresh &Co 4/2018- 09/2018
Cashier/ Barista/
New York, New York 10020
• Welcomed and educated customers by presenting and explaining the juice bar menu
• Provided guests with satisfying customer service
• Processed cash and bank card transactions
• Maintaining and improving the appearance of the store
• Making smoothies, juicing and heating Sandwiches in the oven
Aldo Group 09/2017-02/ 2018
Sales associate
New York, New York
• Greeted guests and provided excellent customer service
• Completed all cleaning organizing task in assigned sales area
• Explained merchandise to customers
• Helped customers articulate items
• Exceeded store sales
Aeropostale Inc. 09/2015- 04/2016
Retail Sales Associate
New York, NY 10001
• Balanced the needs of multiple customers simultaneously in a fast paced retail environment
• Exceeded personal sales goals
• Educated customers on product and service offerings
• Assisted customers with trying on items they were interested in buying
• Displayed items orderly in store including accessories & underwear
• Assessed Fitting rooms