Shaila Olson
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Shaila Olson

Objective
Solutions oriented, highly analytical, and resourceful with a proven ability to establish rapport with clients, giving full attention to what other people are saying, and taking time to understand the points being made. Reliable and driven, with strong time management and prioritization skills.


Experience
Tucson Medical Center – Patient Care Technician/Unit Clerk Jan 2015 – Present
Converse and interface with team members, patients, and medical staff to ensure high quality patient care. Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Follow up to ensure that appropriate actions were made to resolve patient problems. Train new employees. Develop and educate current staff. Monitor and record accurate patient care reports. Identifying, collect, and caring for specimens for testing. Help patients maintain and work toward healthy living habits. Preforms standard 12-lead ECG tests. Maintain and provide sterile care for wounds, drains and tubes. Prep patients for surgery. Prepare rooms for appropriate supplies and equipment. Helps with sterile procedures.
My House Senior Living - Attendant Caregiver Nov 2014 – Feb 2015; Dec 2009- Apr 2011
Maintain accurate and detailed patient reports. Monitor patient medications for reactions and side effects as well as monitor and record any changes in patient's overall condition. Consult and coordinate with healthcare team members to assess, plan, implement, and evaluate patient care plans. Modify patient treatment plans as indicated by patients' responses and conditions. Prepare patients for and assist with examinations or treatments. Administer bedside and personal care, such as ambulation and personal hygiene assistance. Maintain detailed client records documenting client condition. Meal planning and preparation.
Big Sky Services - Executive Production Coordinator Jan 2008 - May 2015
Coordinate activities concerning the production, pricing, sales, or distribution of internet consulting services. Recruit and interview potential employees. Develop training programs for on-boarding and continual learning. Develop new processes for continual improvement on daily tasks. Prepare staff work schedules and assign specific duties.
Northwest Medical Center - Patient Access Lead Jan 2005 - Feb 2008
Maintain accurate and detailed reports containing patient care information, including insurance, HIPPA standards, Accts. Payable, Accts. Receivable. Increase customer satisfaction, including resolving any customer issues. Create custom reports and audits for insurance companies and employees. Create employees work schedules. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.


Education
Pima Community College Jan 2010 - Current
Associates of Liberal Arts
Marana High School May 2004

Certifications/Licenses
CPR; BLS Certification through the American Heart Association Expires July 2020
AGEC – A 2013