Resume
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Resume

Shannon Grace Mitchell S------------ Cell:------------

EDUCATION
Bachelor of Arts, Public Relations (GPA 3.015) expected May 2020
Virginia Tech Blacksburg, VA

EMPLOYMENT AND LEADERSHIP EXPERIENCE

JW Marriott Marco Island, Marco Island, FL Spring 2019
Recreation Experience Expert
� Provide exceptional service at the Paradise by Serene pool and beach front for highest-end customers
� Serve as host and point-of-contact at guest and member pools and fitness centers with responsibilities for behind-the-scenes work to enhance guest services
� Work as a Beach Assistant at the Beach Hut providing guest connection to outdoor recreational experiences including sailing, shelling, cabana and hut rentals, all within guidelines of luxury service established by the JW Marriott brand

Patrick K. Moore, PC Attorney-at-Law, Blacksburg, VA Fall 2018-present
Legal Intern
� Assist partners with legal cases, research and recording of courthouse documents
� Work collaboratively with clients, lenders, realtors and underwriters by providing direct communication (phone and in person), scheduling and administrative support
� Travel to businesses and courthouses throughout southwest Virginia to deliver and file time-sensitive real estate transaction information

Volvo Trucks North America, NRV Plant, Dublin, VA Summer 2017-Summer 2018
Business Information Technology Intern (Summer 2018)
� Summer internship rotation assignment with the BIT team to support customer service and outreach
� Outreaching to company suppliers to update supplier information for corporate database
� Utilized Excel, Access, Word, Power Point and Visio on a daily basis in an office setting
Communications/Inspiration Intern (Spring 2018)
� Assisted Communications/Inspiration team in daily office needs to achieve departmental goals of creating a positive and impactful work environment
� Wrote, transcribed and edited articles for company newsletter and communications
� Gained exposure to corporate communication strategies, media relations and project management
Supply Chain Management Intern (Fall 2017)
� Provide weekly transaction of vital information with company supplier
� Create company files for employee training, record management, and other information
Electrical Engineering Intern (Summer 2017)
� Researched and implemented a barcode system for the maintenance storeroom
� Final project presentation to senior management on barcode project
� Assist line workers with newly installed software and technology upgrades

Community Service Chair Spring 2018-present
Kappa Delta Chapter at Virginia Tech
� Plan and oversee internal philanthropic outreach for a chapter of 180-250 members
� Manage external philanthropic participation with other Greek organizations
� Promote and support all Kappa Delta philanthropies

Lifeguard Summers 2014-2016
Pine Valley Pool, Radford, VA
� Provided high level of customer service to pool patrons
� Ensured safety and well-being of swimmers
� In a team setting, cleaned facility and managed front desk

MEMBERSHIPS AND COMMUNITY SERVICE

Kappa Delta Sorority
Reading Mentor at McHarg Elementary



Roanoke Star Elite Travel Soccer Team, 2012-2016
� International travel with Club team and ODP team to Denmark, Sweden, Holland, and Belgium
� Volunteer coach for academy program