Server, Bartender, and Junior Writer
Amanda John
6312 10th St. Alexandria, VA 22307 ------------ ------------
Skills
• Management – as store manager created schedules, oversaw budgets, and controlled inventory
• Leadership – lead teams to meet company goals and provide excellent customer service
• Relationship building – provide positive customer experiences through open communication and working to meet customer needs – going beyond simply selling a product
• Technical writing – write blog posts and articles for various clients
• Customer service – listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
• Sales and upselling – encouraged customers to purchase premium products
• Event planning – worked with clients to create banquet and catering events for up to 250 people
• Personnel training – go-to trainer for new servers
• Analytical with excellent problem solving and decision-making skills
PROFESSIONAL EXPERIENCE
Bacon Tree Consulting November 2020 – present
Junior technical writer (contract)
Write blog posts and articles for various clients on a contract basis.
Carrabbas Italian Grill August 2010 – December 2020
Worked for this international restaurant company in many positions, showcasing my adaptability
Server
• Consistently adhered to quality expectations and standards
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Answered questions about menu selections and made recommendations when requested
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Closer: Managed closing duties, including cash handling and ensuring restaurant was ready for opening
• Reconciled cash drawer
• Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
• Restocked items
Key: Regularly checked on guests to ensure satisfaction with each food course and beverages
• Promptly served all food courses and alcoholic beverages to guests by running them out to the table
• Maintained a professional tone of voice and words at all times, including during peak rush hours
• Assisted servers and dining room hosts in their duties
• Provided excellent customer service and quickly responded to guests' needs
Bartender: Crafted and served beverages
• Greeted guests in an effervescent and welcoming manner
• Recommended drinks from the existing menu and crafted drinks based on customer preference
• Performed opening and closing duties based on restaurant protocol
• Kept the bar well-stocked with beer kegs, various wines, liquor, liqueur and menu items
Event planner: Worked with corporate and private customers to plan events
• Planned menus and managed inventory for corporate and private events of up to 250 people
Shift manager: Managed employees and store
EDUCATION
Bachelor of Science, History and Anthropology, Augusta University, Georgia – in progress
AWARDS
Employee of the month, February 2017 for excelling in team support and general togetherness
CERTIFICATIONS AND LICENSES
Food Handler, May 2012 to April 2020
Proficient in the preparation of raw and cooked foods including raw meat and raw vegetables. Knowledgeable in proper storage and temperature protocols in regards to food safety.
SOFTWARE PROFICIENCIES
• Excel
• PowerPoint
• Word
• POS for food and beverage industry
Amanda John
6312 10th St. Alexandria, VA 22307 ------------ ------------
Skills
• Management – as store manager created schedules, oversaw budgets, and controlled inventory
• Leadership – lead teams to meet company goals and provide excellent customer service
• Relationship building – provide positive customer experiences through open communication and working to meet customer needs – going beyond simply selling a product
• Technical writing – write blog posts and articles for various clients
• Customer service – listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
• Sales and upselling – encouraged customers to purchase premium products
• Event planning – worked with clients to create banquet and catering events for up to 250 people
• Personnel training – go-to trainer for new servers
• Analytical with excellent problem solving and decision-making skills
PROFESSIONAL EXPERIENCE
Bacon Tree Consulting November 2020 – present
Junior technical writer (contract)
Write blog posts and articles for various clients on a contract basis.
Carrabbas Italian Grill August 2010 – December 2020
Worked for this international restaurant company in many positions, showcasing my adaptability
Server
• Consistently adhered to quality expectations and standards
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Answered questions about menu selections and made recommendations when requested
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Closer: Managed closing duties, including cash handling and ensuring restaurant was ready for opening
• Reconciled cash drawer
• Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
• Restocked items
Key: Regularly checked on guests to ensure satisfaction with each food course and beverages
• Promptly served all food courses and alcoholic beverages to guests by running them out to the table
• Maintained a professional tone of voice and words at all times, including during peak rush hours
• Assisted servers and dining room hosts in their duties
• Provided excellent customer service and quickly responded to guests' needs
Bartender: Crafted and served beverages
• Greeted guests in an effervescent and welcoming manner
• Recommended drinks from the existing menu and crafted drinks based on customer preference
• Performed opening and closing duties based on restaurant protocol
• Kept the bar well-stocked with beer kegs, various wines, liquor, liqueur and menu items
Event planner: Worked with corporate and private customers to plan events
• Planned menus and managed inventory for corporate and private events of up to 250 people
Shift manager: Managed employees and store
EDUCATION
Bachelor of Science, History and Anthropology, Augusta University, Georgia – in progress
AWARDS
Employee of the month, February 2017 for excelling in team support and general togetherness
CERTIFICATIONS AND LICENSES
Food Handler, May 2012 to April 2020
Proficient in the preparation of raw and cooked foods including raw meat and raw vegetables. Knowledgeable in proper storage and temperature protocols in regards to food safety.
SOFTWARE PROFICIENCIES
• Excel
• PowerPoint
• Word
• POS for food and beverage industry