Seeking Full Time employment
CASEY LEON
Malden, MA 02148 ?------------ ? ------------
Summary
Reliable administrative professional with experience processing applications in a fast-paced environment. Strong team builder who can adapt to the needs of my department to increase efficiency and customer satisfaction. Experience providing customer support in a busy call environment for a section 8 housing company which has proven my ability to work with a multitude of different clients.
Key Skills
Office Management
Teambuilding & Supervision
Detail Oriented Accounts Payable/Receivable
Bookkeeping & Payroll
Self-motivated Compliance Management
Policies & Procedures Manuals
Require minimal supervision
Experience
Public Consulting Group/Staffing Solutions Organization, Medford, MA June 2019 – Present
Medicaid Application Processing & Customer Service Representative
• Responsible for processing time sensitive documents across multiple databases.
• Achieved and maintained an 85% accuracy rate within two months of hire
• Ensured all work was completed with expected guidelines.
• Ability to review/scan document for accuracy and completeness prior to data entry
• Complied with all Medicaid/Medicare (CMS) federal HIPAA regulations
• Exercised critical thinking skills to complete complicated cases
• Update MassHealth members information in HIX system dependent upon task in MWS
• Ensure clear, concise notes are added to HIX for any compliance reasons and follow up as needed
• Provide feedback to Managers/Team Leads on any trends noticed to improve services
CSI Support & Development, Malden, MA March 2015 – April 2019
Certification Manager & Certified Occupancy Specialist, January 2018 – April 2019
Office Manager & Certified Occupancy Specialist, May 2015 – December 2017
Occupancy Specialist, March 2015 – May 2015
Repeatedly promoted during tenure with CSI. Managed the certification department of an affordable cooperative senior housing company. Completed all certification requirements for multiple housing developments. Guided clients through the application process which continued to managing their residency.
• Received a 97% on the NAHMA Certified Occupancy Specialist Exam
• I created a policies and procedure manual for my department to help make it easier for new employees to learn their job and for current employees to reference as needed
• Prioritized projects while keeping files organized to ensure clients applications were completed accurately and were processed quickly
• Requested documents as needed to complete certifications
New England Communities, Inc., Newton, MA June 2014 – March 2015
Assistant Property Manager
• Oversaw resident and building services, programming, and community development at Salem Towers Senior Housing, LLC in Malden, MA
• Managed billing processes and petty cash account
• Managed accounting for two other New England Communities, Inc. properties
City of Malden, Malden, MA January 2014 – June 2014
Substitute Teacher at the Ferryway Elementary School
• Long term substitute teacher position
Comcast, South Boston, MA April 2013 – December 2013
Direct Sales Representative
• Door to door sales representative selling cable, internet, phone and home security services in the Greater Boston area
• Quota met for seven months straight
Malden YMCA, Malden, MA June 2011 – April 2013
Site Coordinator
• Directed a diverse population of under-served elementary aged children within an out of school program
• Oversaw extra-curricular indoor and outdoor activities such as arts & crafts, physical activity, homework, and games
Massachusetts General Hospital, Boston, MA June 2004 – August 2006
Receptionist/Administrative Assistant
• Handled all duties of a front desk medical receptionist including confirming insurance and collecting co-pays
• Booked patients appointments, answered and returned calls for the gastroenterology and endoscopy department
Cheverus Catholic School, Malden, MA September 2001 – June 2011
Program Assistant
• Assisted at an after-school program in a culturally diverse elementary school community
• Oversaw extra-curricular indoor and outdoor activities such as arts & crafts, physical activity, homework, and games
Education
University of Massachusetts Boston December 2018
Bachelor’s Degree
Majored in Human Service
• Completed an internship at the Malden Teen Enrichment Center
Volunteer Experience
Junior Aid Association of Malden September 2009 – Present
• Past Board member
Malden Overcoming Addiction February 2019 – Present
CASEY LEON
Malden, MA 02148 ?------------ ? ------------
Summary
Reliable administrative professional with experience processing applications in a fast-paced environment. Strong team builder who can adapt to the needs of my department to increase efficiency and customer satisfaction. Experience providing customer support in a busy call environment for a section 8 housing company which has proven my ability to work with a multitude of different clients.
Key Skills
Office Management
Teambuilding & Supervision
Detail Oriented Accounts Payable/Receivable
Bookkeeping & Payroll
Self-motivated Compliance Management
Policies & Procedures Manuals
Require minimal supervision
Experience
Public Consulting Group/Staffing Solutions Organization, Medford, MA June 2019 – Present
Medicaid Application Processing & Customer Service Representative
• Responsible for processing time sensitive documents across multiple databases.
• Achieved and maintained an 85% accuracy rate within two months of hire
• Ensured all work was completed with expected guidelines.
• Ability to review/scan document for accuracy and completeness prior to data entry
• Complied with all Medicaid/Medicare (CMS) federal HIPAA regulations
• Exercised critical thinking skills to complete complicated cases
• Update MassHealth members information in HIX system dependent upon task in MWS
• Ensure clear, concise notes are added to HIX for any compliance reasons and follow up as needed
• Provide feedback to Managers/Team Leads on any trends noticed to improve services
CSI Support & Development, Malden, MA March 2015 – April 2019
Certification Manager & Certified Occupancy Specialist, January 2018 – April 2019
Office Manager & Certified Occupancy Specialist, May 2015 – December 2017
Occupancy Specialist, March 2015 – May 2015
Repeatedly promoted during tenure with CSI. Managed the certification department of an affordable cooperative senior housing company. Completed all certification requirements for multiple housing developments. Guided clients through the application process which continued to managing their residency.
• Received a 97% on the NAHMA Certified Occupancy Specialist Exam
• I created a policies and procedure manual for my department to help make it easier for new employees to learn their job and for current employees to reference as needed
• Prioritized projects while keeping files organized to ensure clients applications were completed accurately and were processed quickly
• Requested documents as needed to complete certifications
New England Communities, Inc., Newton, MA June 2014 – March 2015
Assistant Property Manager
• Oversaw resident and building services, programming, and community development at Salem Towers Senior Housing, LLC in Malden, MA
• Managed billing processes and petty cash account
• Managed accounting for two other New England Communities, Inc. properties
City of Malden, Malden, MA January 2014 – June 2014
Substitute Teacher at the Ferryway Elementary School
• Long term substitute teacher position
Comcast, South Boston, MA April 2013 – December 2013
Direct Sales Representative
• Door to door sales representative selling cable, internet, phone and home security services in the Greater Boston area
• Quota met for seven months straight
Malden YMCA, Malden, MA June 2011 – April 2013
Site Coordinator
• Directed a diverse population of under-served elementary aged children within an out of school program
• Oversaw extra-curricular indoor and outdoor activities such as arts & crafts, physical activity, homework, and games
Massachusetts General Hospital, Boston, MA June 2004 – August 2006
Receptionist/Administrative Assistant
• Handled all duties of a front desk medical receptionist including confirming insurance and collecting co-pays
• Booked patients appointments, answered and returned calls for the gastroenterology and endoscopy department
Cheverus Catholic School, Malden, MA September 2001 – June 2011
Program Assistant
• Assisted at an after-school program in a culturally diverse elementary school community
• Oversaw extra-curricular indoor and outdoor activities such as arts & crafts, physical activity, homework, and games
Education
University of Massachusetts Boston December 2018
Bachelor’s Degree
Majored in Human Service
• Completed an internship at the Malden Teen Enrichment Center
Volunteer Experience
Junior Aid Association of Malden September 2009 – Present
• Past Board member
Malden Overcoming Addiction February 2019 – Present