Sean Technical Support
Winspire Inc. - Laguna Hills, CA
Donor Experience Specialist (Travel Agent for those who donated to charity) October 2019-May 2020
Corresponding with clients via email and phone
Maintaining excellent customer service
In-house tech support for teammates
Corresponding with vendors
Booking flights through Apollo
Providing training for other booking agents
Working from home or in-office
Analyzing cost vs. profit scenarios
Calculating and providing quotes
Maintaining schedules for clients
Booking hotel and other reservations
Writing and responding to emails via Outlook or Gmail
Professional Experience:
Marriott International- Irvine, CA
Application Support Analyst December 2018 - October 2019
Coding with DOS and Linux
Troubleshooting both hardware and software related technical issues pertaining to hotel property management systems
Providing technical and procedural training
Escalating technical issues
Configuring Bank Interfaces
Monitoring servers
Writing and responding to emails via Outlook
Answering and a large volume of calls in a call center environment
Meeting support ticket quotas
Maintaining an energetic and analytical workmanship
Frequently attending team training
Arranging one on one coaching
Large focus on strong computer skills
Quickly mastering new systems and programs
Ayres Hotels - Seal Beach, CA March 2013 - December 2018
Front Desk Supervisor
Supervised and trained all hotel staff
Answered a large volume of calls
Consistently communicated with clients and guests in an effort to build and maintain relationships with clients
Promoted customer loyalty and referrals on a daily basis
Established rental agreements
Provided enthusiastic and professional customer service
Encouraged a teamwork-oriented work environment among my team
Drove the hotel shuttle
Made reservations
Performed frequent hands-on work with computers
Monitored credit card approvals for long-term guest stays
Cleaned and maintained a shared workspace and lobby
Butler Burgher Group - Costa Mesa December 2015 - November 2016 (Paid Internship)
Analyst
Appraised real estate
Checked tax records
Drafted and corrected appraisal spreadsheets using Microsoft Word and Excel
Formulated future expenses for real estate properties
Researched and compared real estate property earnings
Retrieved public record
OceanFront Trading Consulting Inc. - Torrance, CA July 2016 (Two month unpaid internship)
Travel Arranger/Chaperone
Planned trips
Translated Japanese and English
Chaperoned young transfer students
Cheese Addiction. - Long Beach, California February 2012 - September 2015
Sales Clerk
Had to maintain a well-rounded knowledge-base in Gastronomy including European cheeses, wines, locations, and dishes
Cleaning and maintaining the kitchen and retail space
Encouraged enthusiastic customer service
Documented earnings via excel
Maintained and greatly exceeded sales goals
Winspire Inc. - Laguna Hills, CA
Donor Experience Specialist (Travel Agent for those who donated to charity) October 2019-May 2020
Corresponding with clients via email and phone
Maintaining excellent customer service
In-house tech support for teammates
Corresponding with vendors
Booking flights through Apollo
Providing training for other booking agents
Working from home or in-office
Analyzing cost vs. profit scenarios
Calculating and providing quotes
Maintaining schedules for clients
Booking hotel and other reservations
Writing and responding to emails via Outlook or Gmail
Professional Experience:
Marriott International- Irvine, CA
Application Support Analyst December 2018 - October 2019
Coding with DOS and Linux
Troubleshooting both hardware and software related technical issues pertaining to hotel property management systems
Providing technical and procedural training
Escalating technical issues
Configuring Bank Interfaces
Monitoring servers
Writing and responding to emails via Outlook
Answering and a large volume of calls in a call center environment
Meeting support ticket quotas
Maintaining an energetic and analytical workmanship
Frequently attending team training
Arranging one on one coaching
Large focus on strong computer skills
Quickly mastering new systems and programs
Ayres Hotels - Seal Beach, CA March 2013 - December 2018
Front Desk Supervisor
Supervised and trained all hotel staff
Answered a large volume of calls
Consistently communicated with clients and guests in an effort to build and maintain relationships with clients
Promoted customer loyalty and referrals on a daily basis
Established rental agreements
Provided enthusiastic and professional customer service
Encouraged a teamwork-oriented work environment among my team
Drove the hotel shuttle
Made reservations
Performed frequent hands-on work with computers
Monitored credit card approvals for long-term guest stays
Cleaned and maintained a shared workspace and lobby
Butler Burgher Group - Costa Mesa December 2015 - November 2016 (Paid Internship)
Analyst
Appraised real estate
Checked tax records
Drafted and corrected appraisal spreadsheets using Microsoft Word and Excel
Formulated future expenses for real estate properties
Researched and compared real estate property earnings
Retrieved public record
OceanFront Trading Consulting Inc. - Torrance, CA July 2016 (Two month unpaid internship)
Travel Arranger/Chaperone
Planned trips
Translated Japanese and English
Chaperoned young transfer students
Cheese Addiction. - Long Beach, California February 2012 - September 2015
Sales Clerk
Had to maintain a well-rounded knowledge-base in Gastronomy including European cheeses, wines, locations, and dishes
Cleaning and maintaining the kitchen and retail space
Encouraged enthusiastic customer service
Documented earnings via excel
Maintained and greatly exceeded sales goals