Scott Kallet-Sales/Customer Service Professional
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Scott Kallet-Sales/Customer Service Professional


Summary

Customer Service & Sales professional with passions for: client relationship building, sales, creative problem solving, & working at a fast pace. Experienced in managing large quantities of client accounts, staying calm under pressure, and exceeding job metrics. Extrovert with a love for a team atmosphere, yet self-sufficient. Competitive by nature & enthusiastic to take challenges head on.WORK EXPERIENCE

DECEMBER 2017-CURRENT
LOAN OFFICER, HOMESIDE FINANCIAL -LOWER.COM
• Inside Sales role involving: Value/benefit based selling, analytical problem solving, objection management, fast pace prospecting, & rapport building.
• Working proactively to optimize time in the office.
• Maintain client relationship(s) from mortgage loan origination through closing and ensure compliance with state/federal guidelines.
• Advise clients on loan programs based on personal goals & credit worthiness.
• Meeting both individual production metrics & team sale(s) goals while working at a fast pace.
• NMLS Licensing #1685930: Licensed to do business in 11 states.
• Top Tier Producer in Q3-2018: 26 closed units first year in the industry.
• Experienced with: Microsoft Outlook, Excel, financial problem solving, & VA/FHA/Conventional/Portfolio loan programs.
SEPTEMBER 2017-NOVEMBER 2017
ACCOUNT MANAGER, HOMESIDE FINANCIAL-LOWER.COM
• Inside Sales role involving: Client relationship building, calendar follow ups, objection management, & working under pressure.
• Use mortgage knowledge to discuss various loan options, differentiate from competitors, & transfer the prospect to a Loan Officer.
• Responsible for making 400-700 calls each work day to produce new business.
• October 2018: 2nd Top Producer-companywide.
MAY 2016-AUGUST 2017
REIMBURSEMENT SPECIALIST, MANAGEMENT & NETWORK SERVICES
• Discuss medical claim errors over the phone with health insurance representatives to ensure proper payment.
• Create appeal letters of reconsideration to resolve complex claim errors.
• Managed over 300 claims a month.
• Build/Maintain relationships with the management at various nursing homes/skilled nursing facilities.
• Top Producer Q4 in 2016.

Customer Service & Sales professional with passions for: client relationship building, sales, creative problem solving, & working at a fast pace. Experienced in managing large quantities of client accounts, staying calm under pressure, and exceeding job metrics. Extrovert with a love for a team atmosphere, yet self-sufficient. Competitive by nature & enthusiastic to take challenges head on.

EDUCATION

Miami University (Oxford Ohio)
May 2016
B.S. Kinesiology * 3.4 GPA