Sayeeda Copeland Resume
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Location: New York, New York, USA
University: Lehman College
Major: English

Sayeeda Copeland Resume

SAYEEDA S. COPELAND
xxx-xxx-xxxx


EDUCATION:
LEHMAN COLLEGE, Bronx, NY 8/16 – 05/17
Major: English (Creative Writing)
HOSTOS COMMUNITY COLLEGE, Bronx, NY 8/13 – 8/15
Associates Degree in Liberal Arts



EMPLOYMENT HISTORY:

NORDSTROM RACK
Service Experience Member 07/18- Present
• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

THE SIMONS FOUNDATION, New York, New York
Hospitality Consultant| Temp Worker 11/17 – 04/18

• Act as the primary liaison with staff and hospitality vendors regarding all hospitality needs
• Prepare daily breakfast and lunch items, employee lunch order list, accept and set up lunch deliveries.
• Monitor all pantry supplies including water, paper products, condiments, and cleaning supplies
• Keep all pantries, shelves, refrigerators and floors tidy
• Escalate repair and cleaning issues to the appropriate facilities repair team if required



SAFE BANKING SYSTEMS, New York, NY 12/16 – 02/17
Front Desk Receptionist | Temp Worker
• Greeted guests in a friendly/professional manner and directed accordingly
• Managed a multiple-line phone system and handled a heavy call volume
• Responsible for scheduling appointments, managing calendars and maintaining conference rooms
• Performed clerical duties such as scanning, photocopying and collating
• Accepted and distributed daily mail, courier and overnight deliveries
• Responsible for ordering, receiving and maintaining office supplies


CABLEVISION, Bronx, NY 02/16 – 10/16
Customer Service Representative
• Assisted customers with billing inquiries and disputed payments
• Arranged and modified service request appointments
• Handled general technical inquiries through troubleshooting support
• Provided professional, courteous and responsive service to customers


MOSHOLU MONTEFIORE COMMUNITY CENTER, Bronx, NY 3/14 – 1/16
Group Leader
• Responsible for planning lessons for groups of students in grades 5 through 9
• Assisted group participants with homework and school related projects
• Organized and supervised a club for female students with a concentration on yoga, poetry and girl empowerment



AWARDS/RECOGNITION:
• Author | Essay Published in Colonize This! Book 2019
• Participant | 2015 National Council of English Teachers Conference
• 2nd place Essay winner | DOVE (Domestic Violence Empowerment Program) 2015
• Scholarship | 2010 Random House “Best of the Bronx Poetry Contest”

SKILLS:
Microsoft Office | Data Entry |Client Relations |Tutoring |Clerical |Problem Solving |Multi-Task | Office
Management |Phone Etiquette |Calendar Management |Customer Service |Internet Research |Critical Thinking

writer, clerk