Sayeeda Copeland Resume
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Sayeeda Copeland Resume

SAYEEDA S. COPELAND
Sayeeda.C------------


EDUCATION:
LEHMAN COLLEGE, Bronx, NY 8/16 � 05/17
Major: English (Creative Writing)
HOSTOS COMMUNITY COLLEGE, Bronx, NY 8/13 � 8/15
Associates Degree in Liberal Arts



EMPLOYMENT HISTORY:

NORDSTROM RACK
Service Experience Member 07/18- Present
� Assist customers with a variety of transactions through a seamless and friendly experience
� Demonstrate expertise in all technologies used in the store environment
� Defuse customer situations and provide resolution in a timely and effective manner
� Ensure the security and privacy of customer information through education, compliance and resolution of issues
� Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

THE SIMONS FOUNDATION, New York, New York
Hospitality Consultant| Temp Worker 11/17 � 04/18

� Act as the primary liaison with staff and hospitality vendors regarding all hospitality needs
� Prepare daily breakfast and lunch items, employee lunch order list, accept and set up lunch deliveries.
� Monitor all pantry supplies including water, paper products, condiments, and cleaning supplies
� Keep all pantries, shelves, refrigerators and floors tidy
� Escalate repair and cleaning issues to the appropriate facilities repair team if required



SAFE BANKING SYSTEMS, New York, NY 12/16 � 02/17
Front Desk Receptionist | Temp Worker
� Greeted guests in a friendly/professional manner and directed accordingly
� Managed a multiple-line phone system and handled a heavy call volume
� Responsible for scheduling appointments, managing calendars and maintaining conference rooms
� Performed clerical duties such as scanning, photocopying and�collating
� Accepted and distributed daily mail, courier and overnight deliveries
� Responsible for ordering, receiving and maintaining office supplies


CABLEVISION, Bronx, NY 02/16 � 10/16
Customer Service Representative
� Assisted customers with billing inquiries and disputed payments
� Arranged and modified service request appointments
� Handled general technical inquiries through troubleshooting support
� Provided professional, courteous and responsive service to customers


MOSHOLU MONTEFIORE COMMUNITY CENTER, Bronx, NY 3/14 � 1/16
Group Leader
� Responsible for planning lessons for groups of students in grades 5 through 9
� Assisted group participants with homework and school related projects
� Organized and supervised a club for female students with a concentration on yoga, poetry and girl empowerment



AWARDS/RECOGNITION:
� Author | Essay Published in Colonize This! Book 2019
� Participant | 2015 National Council of English Teachers Conference
� 2nd place Essay winner | DOVE (Domestic Violence Empowerment Program) 2015
� Scholarship | 2010 Random House �Best of the Bronx Poetry Contest�

SKILLS:
Microsoft Office | Data Entry |Client Relations |Tutoring |Clerical |Problem Solving |Multi-Task | Office
Management |Phone Etiquette |Calendar�Management |Customer Service |Internet Research |Critical Thinking