Saule Zhukembayeva
CAREER OBJECTIVE
Hard-working professional with 10 years of experience and a proven knowledge of customer satisfaction, hospitality management, and member development. Aiming to leverage my skills to successfully fill the Assistant Front Office Manager role at your company.
PROFESSIONAL EXPERIENCE
ASSISTANT FRONT OFFICE MANAGER
Hotel Indigo Lower East Side, Manhattan, NY / May 2019 – Dec 2019
• Customer Satisfaction (Guest feedback, Social Media Review)Financial Performance (Payroll, Up selling, Staff Training, Operation Auditing)Showing Initiative, Problem Solving, Staff training, Team leadingManage and motivate the Front Office team in order to provide a high standard of service for customersHandle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solutionOversee and supervise guest arrivals and departures with the front office executiveEnsure that the pricing policy and internal audit procedures are duly applied
BREAKFAST ATTENDANT (2016), FRONT DESK AGENT (2016 – 2017), FRONT DESK SUPERVISOR (2017 – 2018)
Hampton Inn Manhattan Grand Central - Real Hospitality Group (2016 - 2019), Manhattan, NY / Sep 2016 – May 2019
• Greet, register, and assign rooms to guests of the hotel.Verify customers' credit, and establish how the customer will pay for the accommodation.Keep records of room availability and guests' accounts using computerized property management system.Perform simple bookkeeping activities, such as balancing receipts and revenues for the day.Review accounts and charges with guests during the checkout process.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Record guest comments or complaints, referring customers to managers as necessary.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
ADMINISTRATIVE ASSISTANT
Issac Tamari Inc., Manhattan, NY / May 2013 – Sep 2016
• Answer calls from customers regarding their inquiriesProduce and distribute correspondent memos, letters, faxes and forms Assist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesOpen, sort and distribute incoming correspondence.
HOSTESS
Stage Door Restaurant, Manhattan, NY / Jun 2011 – May 2013
• Meeting, greeting and escorting guests to tablesMonitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waitingResponsible for answering the telephone, booking reservations and moving tables together to accommodate large parties
FOOD AND BEVERAGE SUPERVISOR
Royal Tulip Almaty, Almaty, Almaty / Apr 2010 – May 2011
• Taking responsibility for the business performance of the restaurantAnalyzing and planning sales levels and profitabilityOrganizing marketing activities, such as promotional events and discount schemesPreparing reports at the end of the shift/week, including stuff control, food control and sales, profit and staff developmentSetting budgets and/or agreeing them
EDUCATION
EURASIAN ACADEMY OF LAW
Almaty, Kazakhstan
Bachelor Degree in Translation Studies (Jun 2010)
ADDITIONAL
SKILLS
Additional languages: Kazakh - native, Russian - fluent
Excellent interpersonal skills - Quick learner
Ability to balance priorities and work independently or in a group setting
Detailed-orientated “multi-tasker”
Strong oral communication skills
Awards: Team member of month Hampton Inn Manhattan Grand Central – October 2016, Team member of the month Hampton Inn Manhattan Grand Central– May 2017, Team member of the year Hampton Inn Manhattan Grand Central – January 2018
LICENSES AND
CERTIFICATIONS
SafeServ Certified: Food Handler by NYC Health Department
Supervision and leadership certificate by Real Hospitality Group
CAREER OBJECTIVE
Hard-working professional with 10 years of experience and a proven knowledge of customer satisfaction, hospitality management, and member development. Aiming to leverage my skills to successfully fill the Assistant Front Office Manager role at your company.
PROFESSIONAL EXPERIENCE
ASSISTANT FRONT OFFICE MANAGER
Hotel Indigo Lower East Side, Manhattan, NY / May 2019 – Dec 2019
• Customer Satisfaction (Guest feedback, Social Media Review)Financial Performance (Payroll, Up selling, Staff Training, Operation Auditing)Showing Initiative, Problem Solving, Staff training, Team leadingManage and motivate the Front Office team in order to provide a high standard of service for customersHandle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solutionOversee and supervise guest arrivals and departures with the front office executiveEnsure that the pricing policy and internal audit procedures are duly applied
BREAKFAST ATTENDANT (2016), FRONT DESK AGENT (2016 – 2017), FRONT DESK SUPERVISOR (2017 – 2018)
Hampton Inn Manhattan Grand Central - Real Hospitality Group (2016 - 2019), Manhattan, NY / Sep 2016 – May 2019
• Greet, register, and assign rooms to guests of the hotel.Verify customers' credit, and establish how the customer will pay for the accommodation.Keep records of room availability and guests' accounts using computerized property management system.Perform simple bookkeeping activities, such as balancing receipts and revenues for the day.Review accounts and charges with guests during the checkout process.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Record guest comments or complaints, referring customers to managers as necessary.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
ADMINISTRATIVE ASSISTANT
Issac Tamari Inc., Manhattan, NY / May 2013 – Sep 2016
• Answer calls from customers regarding their inquiriesProduce and distribute correspondent memos, letters, faxes and forms Assist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesOpen, sort and distribute incoming correspondence.
HOSTESS
Stage Door Restaurant, Manhattan, NY / Jun 2011 – May 2013
• Meeting, greeting and escorting guests to tablesMonitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waitingResponsible for answering the telephone, booking reservations and moving tables together to accommodate large parties
FOOD AND BEVERAGE SUPERVISOR
Royal Tulip Almaty, Almaty, Almaty / Apr 2010 – May 2011
• Taking responsibility for the business performance of the restaurantAnalyzing and planning sales levels and profitabilityOrganizing marketing activities, such as promotional events and discount schemesPreparing reports at the end of the shift/week, including stuff control, food control and sales, profit and staff developmentSetting budgets and/or agreeing them
EDUCATION
EURASIAN ACADEMY OF LAW
Almaty, Kazakhstan
Bachelor Degree in Translation Studies (Jun 2010)
ADDITIONAL
SKILLS
Additional languages: Kazakh - native, Russian - fluent
Excellent interpersonal skills - Quick learner
Ability to balance priorities and work independently or in a group setting
Detailed-orientated “multi-tasker”
Strong oral communication skills
Awards: Team member of month Hampton Inn Manhattan Grand Central – October 2016, Team member of the month Hampton Inn Manhattan Grand Central– May 2017, Team member of the year Hampton Inn Manhattan Grand Central – January 2018
LICENSES AND
CERTIFICATIONS
SafeServ Certified: Food Handler by NYC Health Department
Supervision and leadership certificate by Real Hospitality Group