Sapphira N Beckford
Sapphira Beckford
3624 Farragut Road • Brooklyn, NY 11210?PHONE:------------ • E-MAIL: ------------
Skills?
Strong attention to detail
Innovative
Proficient in Microsoft Office(Word, Excel, PowerPoint)
Excellent written and verbal communication skills
Works well under pressure/deadlines
Customer centric
Motivated
Team player
Technologically savvy
Exceptional problem solving skills
Education ?
Long Island University-Brooklyn Campus
Major: B.S. Business Management ?GPA: 3.45 ?
Work Experience
BTS ?Operations Specialist Feb. 2017 - Oct. 2018
Managed the assessment practice help desk and troubleshooting the help desk site to ensure maximum productivity for clients
Solved client issues in a diligent and effective manner which helped all assessments to run smoothly
Supervised 18-20 employees at a time to ensure all clients were assessed fairly
Created new policies for the employees that I supervised which helped to ensure best practices were used at all times
Recruited and on-boarded new employees that met the BTS standards as well as culture
Frequently analyzed data to come up with solutions
Assisted senior consultants with various global projects
Implemented new ideas to help better the practice and improve systems
Created the weekly financial data for one of our top producing clients
Served as a liaison between BTS and their clients to ensure seamless productivity between projects
Tested new systems for the digital departments to ensure proper operation for clients
Jenny Yoo Collection
Administrative Assistant Feb. 2015 - Feb. 2017?
Completed all customer service requests for a seamless experience
Screened phone calls
Implemented ideas that improved productivity amongst departments
Assisted with consultant appointments and sales
Processed orders for office supplies and equipment
Maintained all showroom samples for each bridal/bridesmaid appointment
Tracked samples and other merchandise in company database for inventory purposes
Assisted clients with making sure orders were carried out and received on time
Handled confidential information with extreme care
Assisted with scheduling travel and other appointments for CEO
Coordinated events for the showroom
Trained incoming employees on our best practices
Maintain overall operations across departments
Provided back up as needed
Banana Republic
Sales Associate Apr. 2014 - Mar. 2015?
Processed customer transactions while following company guidelines
Shared product knowledge and style advice to make sale goals
Built and maintained customer relationships by providing exceptional service
Improved sales acquisition by promoting the Banana Republic charge chard
Achieved top district status in sales
Sapphira Beckford
3624 Farragut Road • Brooklyn, NY 11210?PHONE:------------ • E-MAIL: ------------
Skills?
Strong attention to detail
Innovative
Proficient in Microsoft Office(Word, Excel, PowerPoint)
Excellent written and verbal communication skills
Works well under pressure/deadlines
Customer centric
Motivated
Team player
Technologically savvy
Exceptional problem solving skills
Education ?
Long Island University-Brooklyn Campus
Major: B.S. Business Management ?GPA: 3.45 ?
Work Experience
BTS ?Operations Specialist Feb. 2017 - Oct. 2018
Managed the assessment practice help desk and troubleshooting the help desk site to ensure maximum productivity for clients
Solved client issues in a diligent and effective manner which helped all assessments to run smoothly
Supervised 18-20 employees at a time to ensure all clients were assessed fairly
Created new policies for the employees that I supervised which helped to ensure best practices were used at all times
Recruited and on-boarded new employees that met the BTS standards as well as culture
Frequently analyzed data to come up with solutions
Assisted senior consultants with various global projects
Implemented new ideas to help better the practice and improve systems
Created the weekly financial data for one of our top producing clients
Served as a liaison between BTS and their clients to ensure seamless productivity between projects
Tested new systems for the digital departments to ensure proper operation for clients
Jenny Yoo Collection
Administrative Assistant Feb. 2015 - Feb. 2017?
Completed all customer service requests for a seamless experience
Screened phone calls
Implemented ideas that improved productivity amongst departments
Assisted with consultant appointments and sales
Processed orders for office supplies and equipment
Maintained all showroom samples for each bridal/bridesmaid appointment
Tracked samples and other merchandise in company database for inventory purposes
Assisted clients with making sure orders were carried out and received on time
Handled confidential information with extreme care
Assisted with scheduling travel and other appointments for CEO
Coordinated events for the showroom
Trained incoming employees on our best practices
Maintain overall operations across departments
Provided back up as needed
Banana Republic
Sales Associate Apr. 2014 - Mar. 2015?
Processed customer transactions while following company guidelines
Shared product knowledge and style advice to make sale goals
Built and maintained customer relationships by providing exceptional service
Improved sales acquisition by promoting the Banana Republic charge chard
Achieved top district status in sales