SAP CRM Solutions Consultant
Aleem Syed - SAP CRM Service Management Consultant
------------ | ------------/in/alsyed | ------------ | Santa Clara CA
Summary
Accomplished SAP Consultant with hands-on experience in implementing ERP & CRM business processes for the past 16 years. Proficient in building competencies, nurturing teams, improving IT operations and developing innovative processes; Skillful in implementing organizational and structural changes to improve innovation. Helped clients to build strong enterprise application platform and solved critical business problems.
Snapshot Profile
? Hands on SAP implementation of over 20 projects – Expert in requirement gathering, fit-gap analysis, developing business blueprints, conducting design workshops, configuring solutions, customizing processes, coding, testing, deployment and support.
? Successfully implemented innovative projects in advanced areas, such as, Predictive Service Marketing for Ford Technologies. Mentored and nurtured teams to innovate products as a part of capability development initiatives and build competencies for Infosys and Quadrant 4 Systems.
? Proposed and built innovative Solution Inventory for Intuitive Surgical. Solution Inventory provides complete knowledge of all the SAP business processes and the underlying technical aspects. It empowers implementation and support team to do the right things and build a stable platform to innovate.
? Proficient in studying SAP technical solutions and identifying gaps where the solution can be improved. Proposed and implemented several improvements for various clients and saved a lot of recurring cost.
? Intuitively solved critical technical problems and issues related to complex SAP pricing at KarlStorz - Field Service Management projects. Helped several clients to build out-of-the-box solutions without leaning much towards custom development and saved development time.
? Enhanced the service ticket tool to better address the production support issues at Lionsgate. Conducted ongoing exercises to instill new process change. Proposed changes in team's structure and responsibilities, to handle solution defects and incidents proactively.
? Managed SAP Projects, prepared project plans with project cost estimates, timeline, resources, skills set estimates, project tasks & status reporting to stake holders at Ford Technologies and MGM Studios.
? Participated in organizational development initiatives and shared Thought Leadership. Suggested continuous process improvements and given consulting directions to several customers. Excellent skills in IT services operations and change management process.
? Prepared and presented an offshore development center proposal with a detailed plan of initial and recurring operational cost for a client named FilmTrack at Los Angeles
Hands on SAP Skills
? Implemented SAP projects for various Industries, like Automobile, Manufacturing, Media & Entertainment, Utilities, Pharmaceutical, Medical Equipment Manufacturing (Life Science) and Government
? Hands-on skills in SAP SD, CS, FI CO, MM, SAP CRM Service Management, Sales, Marketing, Interaction Center (IC), Hybris Marketing and S4 HANA Native data modeling.
? Customer Service – Service Contracts, Planned Service, Field Service, In-house Repair, Service Notification, Complaints, Returns, Warranty, Service Notification, Equipment Master, Functional Location, Requirement types, task list, CATS, Service Billing, CO integration.
? SAP SD Order to Cash – Master data, Sales Orders, Delivery, Shipping, Transportation, Pricing, Billing, Invoice, accounting integration, Output/Partner/Account determination, Availability check/Transfer of Requirements (ATP) Intercompany Billing and Credit management and S4 HANA Logistics.
? SAP MM – PR, PO, Scheduling agreement, Invoice, Release strategy, Pricing and FI Integration. Inventory Management – GR/GI, Transfer postings, return deliveries, Stock transfers with delivery.
? Implemented Utility helpdesk Front-office process, Demand Side Management & Energy Efficiency (Utilities); Right Sales, Acquisitions and Right Inventory (Media & Entertainment); Dealer Management & Predictive Services Marketing (Automobile); Service Contracts, Field Service Management, In-house Repair (Medical Equipment Mfg.)
? CRM Service Management – Service Order, Service Confirmation, FICO Integration (Controlling IO, COPA, Account assignment), Logistics Integration (Inventory Management, ATP, Reservations and PR/PO), Pricing, ERP/CRM Billing, Amount Allocation, Service Contract, Complaints, Returns, Warranty management, Service Products, IBase, Technical Objects (Equipment’s, FL and BOM), ITSM
? CRM Core processes – SFA, Helpdesk, Loyalty Mgmt., Channel Mgmt., WebUI, Campaign Mgmt., Segmentation, TPM - volume/trade spend, KPIs, Leads, Activity, opportunities and Hybris Marketing.
? Integrated SAP CRM Customer Interaction Center solution with Industry specific solutions such as, IS-Auto, IS-Utility and integrated SAP CRM IPM with IS Media
? Expert in conducting requirements gathering, fit gap analysis, business blueprint, functional design workshops, configuration, implementation, cutover, support and change management
Education, Certification & Training
? Master’s in Information Technology and Mgmt., Madurai Kamaraj University, India (1998 - 2000)
? Bachelor’s degree in Physics, University of Madras, India (1994 – 1997)
? Trained in SAP S4 Hana Financial & Logistics and Hybris Marketing (2016)
? ITIL v3 Foundation certified in ITSM (2016)
? Certified in SAP HANA non-native application development through Open SAP (2013)
? SAP Certified Application Associate in SAP CRM 6.0/2007 (2009)
? mySAP CRM Certified Consultant in SAP CRM 4.0 (2004)
? SAP R/3 4.6 C SD Certified (2003)
Hands-on Technical Skills
Coding Skills – BSP Component Configuration, GenIL Changes, Basic BOL programming, OOABAP, Design Layer changes, EEWB, AET enhancement, ABAP, BAPI, BAdI, FM, routines, LSMW, BDC and report.
SAP Projects Details
Agilent Technologies – Santa Clara CA (Infinity Tech group) Nov 2018 – Till Date
Role: SAP CRM Service Management – Digital Commerce Product Development
? Currently building a Digital Asset Management Product for Agilent Technologies.
? Represent the SAP team in business/scrum calls and workshops to update project work, design solutions, track action items and coordinate with other teams from different regions and functions.
? This digital product integrates with SAP ERP and CRM Service Process with other digital front-end tools and technologies. Phase 1 of this project developed by R&D and IT teams.
? Data to the digital platform is rendered through APIs from the SAP HANA systems, which acts as a backend to SAP CRM Service Management. It has 3 tracks - Service Request, Asset Management and Customer Registration.
? Collect the product requirements from various Business team, functionally analyze it. Drive the product requirements towards the commercial end goal with SAP data.
? Review the requirements, envision and design end-to-end solutions, collect and provide technical estimates, Convey the requirements to the technical team and get the enhancements developed.
? Coordinate daily development activities of the front-end and middleware (Jitterbit) team with the SAP team to render the data through API’s. Document and tracking the weekly action items between the teams.
? Conduct regular meetings to review the solutions requirements with business team. Document open question and facilitate the business to provide technical answers and track the open items to completion.
? Coordinate development activities with the SAP CRM and HANA data team, data clean-up activities. Ensure the data, security and performance needs are fulfilled.
? Working on SST-Service Scheduling Transformation project in parallel, which deals with complex automated service scheduling process and update Asset data with Service Scheduling information.
? Working on AFS – Alternate Financial Services Leasing project. Demonstrated sales pipeline functionality and converted the business requirement into an IT project with the Leasing Financial business unit.
? Configured and enhanced the SAP CRM Opportunity. Completed the design and build of the enhancements in this project, preparing the deployment of phase 1.
? Built SAP Fiori for Apps for ECC and CRM. Demonstrated replication of ERP price agreements and discount into the CRM Service Contracts for future price agreements project.
Intuitive Surgical – Sunnyvale CA (Infinity Tech group) Apr 2018 – Nov 2018
Role: SAP CRM Field Service Management Consultant
? Worked as Field Service Management – Consultant at Intuitive Surgical (Surgical Robots Manufacturing company).
? Enhanced Field Service Management solution in SAP ERP & CRM system. Enhanced Interaction Center, Service Requests, Service Orders and Service Confirmation features.
? Enhanced Equipment Master data to display equipment based on Field Engineer search.
? Enhanced the WebUI functionalities to mass update tracking numbers or RMA transactions.
? Mass re-assign Employee responsible to Service Orders, enhanced search and search result lists.
? Configured Service Partner Channel Management business roles with specific authorization for Managers and Field Engineers who are distributors.
? Configured Service Contract for Japan operations – configured service products, created price conditions and maintained prices and discounts.
? Built and presented ‘Solution Inventory’ – an innovative approach to document complex SAP solution built. It minimizes production support issues and broadens the perspective of SAP solution implementers.
KarlStorz Inc – El Segundo CA (Infinity Tech group) May 2017 – Dec 2017
Roles: SAP CRM Service Management – SME
? Worked as Service Management – SME at KarlStorz (Medical Equipment company).
? Involved in the setting up of Field Service Management scenarios with Service Tickets, Service Order, and Service Confirmation, Returns and integrated it with ECC Debit memo request and Complaints Notifications.
? Configured Installed Base, Equipment, Counters, Customer Hierarchy and Warranty Claims
? Integrated CRM Service with SAP MM for parts Reservation, 3rd party Purchase requisition, Purchase Orders creation and Stock transport orders.
? Integrated SAP SD pricing with Vistex agreements, invoice and revenue account determination
? Enhanced pricing calculations with user exit and ECC routines. Designed pricing approval WF.
? Developed WebUI screen enhancements for various business roles catering to different business areas. Enhanced all the screen and fields as per business requirement.
? Configured Web IC Business roles to create service tickets and account determination.
Infinity Tech group – Offshore India May 2016 – May 2017
Roles: SAP CRM Service Management - SME
? Involved in building the offshore development center for Infigroup India. Developed resource capability on CRM Services integrating, SAP HANA Data Modeling and Marketing.
? Created HANA views for ECC and CRM data sources to handle predictive scenarios. Added additional attributes and measures to the HANA analytics data model from service orders.
? Configured Enterprise Structure, Document Types, Item Categories, Delivery types, Account Groups and Customer Master, Pricing Procedure Determination, Credit Management, billing.
? Configured data management for predictive scenarios based on Service Order details, contact engagement, sentiment analysis and fact sheet
? Prepared and presented a detailed offshore development setup proposal for a client at Los Angeles. Got trained on SAP Hybris Marketing from SAP Education Service and got certified on ITIL.
MGM Studios – Beverly Hill CA (AScorpi Inc) Sep 2015 – Dec 2015
Roles: SAP IPM Project Manager (Part-time)
? Managed Intellectual Property Management (IPM) Metadata project as a Project Manager at MGM studios.
? Got involved in this project from the initial proposal phase and kicked-off the project. Prepared the project plan, allocated resources to tasks, tracked the task completion, prepared and presented weekly project status reports.
? Managed the build phase, tracked the issues to resolutions. Managed the subsequent phases of the project, Integration testing, UAT and Cutover to a successful go live.
Lionsgate Entertainment – Santa Monica CA (AScorpi Inc) Feb 2014 – Apr 2016
Roles: SAP IPM Consultant
? Both SAP America and AScorpi implemented SAP IPM for this entertainment company in LA. Worked on Rights Sales, Acquisitions and performed IT support optimization.
? Worked as a Functional Lead responsible for design and configuration of License Sales, Master data, FI Integration, IPM Products, item categories, IPM Billing, Pricing and Taxes.
? Supported the IT support operations after go-live for about one year. Helped to optimize support process, resolved issues and stabilized the system. Configured Service Contracts,
? Configured FI and Revenue recognition for UK roll out of IPM License Sales – Accrual Calculations, Posting, GL Accounts, House Bank upload and Revenue recognition.
? Configured FI Document types for IPM License Sales Contracts - GL and Special purpose ledger for document splitting, field status variants. Involved in end-to-end IPM Financial testing.
? Created, managed and tracked the IT service request to successful closure and stream lined the service ticket handling operation.
Southern California Edison – Irwindale CA (Infosys) Feb 2013 – Feb 2014
Role: SAP Lead Consultant
? Led the click reduction and CRM bundle project at Southern California Edison through Infosys.
? Both were enhancement Projects on CRM Service Module with objects developed from off-shore and onsite.
? Click reduction project to enhance user experience on the Demand side Mgmt. and Energy Efficiency modules.
? Conducted Change impact analysis, communicated change readiness and risk assessment.
? Led the business blueprint, implementation, enhancement, offshore development and integration testing activities
? Enhanced the Service Contracts, Service Orders, Confirmation, IBase, Billing and Device Management.
? Led Capability development initiatives at Infosys ECS practice, helped to build a CRM product for Utility customers
Ford Technologies – Gurgaon India (Thirdware Technologies) Aug 2012 to Jan 2013
Role: SAP Predictive Service Marketing - SME
? Performed the role of a SME in Predictive Service Marketing (PSM) project with key skills on SAP CRM Service Management and CRM Marketing
? Solely represented Ford India SAP team in the Ford global workshop. Conducted fit gap analysis of the business requirements and pitched SAP as the most suitable solution to build PSM vis-à-vis other non-SAP solutions.
? Demo’d PSM on SAP CRM with the existing service data from the Dealer Service system, CRM campaigns and BI Data mining cubes. Converted the business needs into a huge multi-year SAP project.
? Involved in Phase1 conducted requirement gathering workshops. Provided project plan and estimates for the project. Estimated the efforts, timeline, skillsets and resource needed.
? Delivered the complete business blueprint document. Developed an interface to transfer Repair Orders from unified databases (UDB) and created Service Orders in the CRM system.
? Configured CRM Service Management (Service Orders, Service Parts, Service Items, Service Plans) and Marketing (Infosets, BI Infocubes, Segmentation, Auto Campaigns)
? Integrated Service management with SAP FI CO internal orders and integrated service spare parts with SAP MM/SD Material Master. Configured the SAP SD Customer account Groups, Pricing – Condition types (manual & automatic), pricing for US & CA, number ranges for SD documents and master data. Configured Tax conditions for various geographies.
Quadrant 4 Systems Corporation – Chennai India (Full-time) Mar 2012 to Aug 2012
Designation: SAP Practice Lead
? Performed the role of SAP CRM Practice Lead. Led a team of 15 technical and functional consultants
? Conceptualized, designed, and built the SAP CRM Rapid Deployment Solution integrating ECC SD
? Strategized and designed the entire packaging and implementation of the RDS solution at client site
? Built RDS around Account & Contact, SFA, Social CRM, Service IC and Campaigns
? Built a PoC on Loyalty Management and demo’d it to Lulu Hyper Market
SDG&E Electric Company – San Diego (Infinity Tech Group) Dec 2011 to Mar 2012
Roles: SAP Service Management Solution Lead (Accenture implementation)
? Restructured marketing using SAP CRM for the Demand Side Management and Energy Efficiency programs
? Built programs on marketing outreach, enrolling eligible customers using Business Rules and Customer Interaction with CSR for enrollments and ongoing Customer Service.
? Developed functional designs for Anniversary Management, Customer Support portal Integration, Eligibility, Enrolment and Marketing education outreach.
? Design specifications for complex interfaces between SAP CRM, and the Utility Customer Information System (3rd party tool). Configured High-volume segmentation, Campaign management and Activity management.
Gwinnett County – Lawrenceville GA (Infinity Tech Group) Mar 2011 to Nov 2011
Role: SAP CRM Project Lead
? Worked as an Overall Lead in this CRM Upgrade project (5.0 Win GUI to 7.0 Web UI)
? Responsibilities included Requirement Gathering, setting up POC, Solution Designing, Blue Printing, Managing and Building Functional and Technical deliverables.
? Led the overall implementation of CRM Web UI in 18 different departments with various business processes, like Utility, Service, Business License Sales, Revenue, Transports, etc.
? Configured SAP CRM Interaction Center, Service Management and SAP CRM Utility integrated to the IS-Utility, SAP SD, SAP MM and SAP FI CA modules.
? Configured SAP IS Utility Front Office processes (FOP) to handle the Move-ins, move-outs, contract accounts, service orders, billing related queries, technical object managements etc.
? Configured CIC helpdesk scenarios to handle Service Request, Service Tickets, SLAs, and job confirmation, workflows.
? Configured Fact Sheet, Interaction Record, Interaction History, and Technical Objects search.
? Configured function profiles for Account Identification, Agent Inbox, Business Transaction Profile, Knowledge search, Scripts and Toolbar profile in Web UI Business Roles.
? Custom developed Web UI views, Assignment blocks, added new fields, changed field labels.
Ford Technologies – Chennai India (Thirdware Technologies) Oct 2010 to Jan 2011
Role: SAP CRM Lead
? Worked as a Team Lead in this SAP CRM Upgrade project (Upgraded from 5.0 to 7.0)
? Implemented SAP CRM WebUI and rolled-out to Australia, New Zealand and India region
? Designed and configured Fleet Sales, CIC and Marketing in SAP CRM Automobile sales and service scenarios.
? Business roles for IC Managers, IC Agent, Marketing Professional, Vehicle Admin, Fleet Admin and Dealer Admin.
? Configured account Identification, interaction Record and Vehicle Search using VIN on WebIC
? Configured call list, broadcast messages, interactive scripts, alerts based on custom rules.
? Configured the reference vehicles, activity management, call list campaigns, Transaction Launchers of both URL and BOR types, product determination, availability check, credit check and dealer management
? Configured entire Marketing and Campaign Management, Segmentation, Marketing Calendar.
? Configured Segmentation using BI Data Sources, CRM Infosets and attribute sets
? Tracked and managed development objects, testing issue logs, security and authorization issues
Southern California Edison – Irwindale CA (Infinity Tech Group) May 2010 to Sep 2010
Role: SAP Service Management Lead (Accenture Implementation)
? Configured Utility specific Demand Side Management and Energy Efficiency Programs through Opportunity Management with the custom Sales Cycles and Sales Stages.
? Org. Model download from HCM using ALE, identified the Info types for enhancement
? Configured Product Master Setup, Business Partner Master, rule-based Sales Territory setup
? Configured IBase, connection objects and PODs as components in the IS Utility scenario
? Downloaded and displayed equipment from ECC PM to CRM IBase and enhanced the fields.
? Configured Service Contracts, Service Orders, Confirmation and Billing with Item Categories
? Configured Service Billing integration, account determination and FI integration with ECC.
? Configured copy controls between the transaction and item categories with copying routines
? Configured survey for ISU specific sales scenarios for residential and non-residential customers
? Configured the Campaign Scenarios for B2B, residential customers and Event Campaigns
Warner Bros Entertainment Inc. – Burbank CA (Infinity Tech Group) Dec 2009 to Apr 2010
Role: SAP IPM Integration analyst
? SAP CRM Corp IPM project (Version 7.0 Web UI) ECC, BI and Portal Integration with SAP CRM IP Master Data
? Designed the Portal Roles with composite CRM Business Roles, ECC and BI User Roles.
? Interfaced the ECC transaction with Enterprise Portal using user roles and authorizations.
? Built business process and governance to auto create master data using SAP Workflow Management
? Built the process for workflow administration and workflow rollout to the users
? Designed the BI report for IP Master Data with multiple levels of hierarchy and relationships.
Agilent Technologies - Wilmington DE (Globalsoft Solutions) Apr 2009 to Aug 2009
Role: SAP Sales & Marketing Consultant (Globalsoft & SAP America Implementation)
? Implemented SAP CRM Sales and Marketing interfacing SAP ECC SD. SAP Americas implemented this project
? Configured Marketing data source for segmentation from the Master data and BI Info Cubes, configured ELM to upload the target group as Business partners.
? Configured Opportunities, Leads, Territory Management, Master data, Org. Model, Product Management, Quotation and sales Order. Replicating Sales Order from CRM to SAP SD
? Lead qualification, de-duplication, Opportunity Sales cycle, Sales Stages, quotation approval workflow,
? Configured Pipeline Performance management (PPM), Quota planning for Sales Volumes.
? Configured SAP CRM Middleware connecting SAP SD and SAP CRM following Best practices
Lincoln Electric - Euclid OH (Globalsoft Solutions) Jun 2008 to Dec 2008
Role: SAP CRM Sales Consultant
? Lincoln Electric enhanced SAP CRM Sales & Marketing and Upgrades CRM from 5.0 to 7.0
? Configured BP Master setup, Opportunity Management and Lead Management
? Configured security and authorization Management on the transactions and BP Masters based Authorization Group, Org data structure and Access Control Engine ACE.
? Configured territory management opportunities and activities and related development objects
? Partner Functions setup, Organization data determination, Account Fact Sheet Configuration
? Configured Pipeline Performance Management based Sales Volume and Product Category.
? Auto Populate Fields and descriptions. Update text & status from source transaction to target transaction.
Corbis Corporation - Seattle WA (Meridiansoft Inc) Nov 2007 to May 2008
Role: SAP CRM Pricing and Tax Consultant (SAP America Implementation)
? SAP IPM License sales, marketing and ecommerce Implementation.
? Overall responsibility of developing the Global Taxes through SAP CRM TTE and Pricing
? Interfaced SAP CRM with the Sabrix (3rd Party tax software) to calculate US and Canadian taxes
? Built decision tree for global sales tax calculation scenarios based on VAT and other tax types.
? Customized Tax Calculation Procedures and tax rate determination based on IP products
? Handled b2b and b2c scenarios and configured product determination and product proposal.
? Configured, b2b contracts, sales orders, availability check, credit check and payment methods.
? Super Users, customer registration, product catalog, compare products and price information
? Shopping basket, payment methods, order confirmation and catalog and order mgmt.
? Configured Product Catalogue and Structured Products from SAP ECC system.
? Managed the development activity of automatic Lead creation through BW.
? Additionally, handled the responsibility of Lead Management and custom development
Warner Bros California - Burbank CA (Capgemini Consulting) Dec 2006 to Oct 2007
Role: SAP IPM Lead
? Configured and demo’d IPM License Sales scenarios for five TV distribution scenarios in IPM assessment project. And won a multi-million, multi-year contract for Capgemini from Warner Bros.
? Handled an overall responsibility of configuring License Sales Contracts, Pricing, Service Billing and Usage determination. Led the entire Pricing and Billing solutions for this project.
? Led the offshore technical (ABAP) development to enable complex billing functionality to work, which was very crucial to demonstrate the capability of IPM.
? Got involved in another project called Vanguard for supply chain during the testing and deployment phase.
? Configured and tested the SAP SD EDI interfaces of WB Games Division with a 3rd party vendor
? Simulating and executing the 850 Idocs, 855 PO Acknowledgement Idocs, Delivery Idocs, 856 ASN, Proof of Deliveries, Shipment creations, 810 Billing Idocs, returns process testing
? Configured changes to SAP SD Consignment scenario: Evaluating the Consignment Sales process, Consignment Fill-up, Consignment Issue, Consignment Pick-up and Stock transfer between distributors and customers.
Exide Industries - Kolkata India (Capgemini Consulting) Oct 2005 to Aug 2006
Role: SAP CRM Marketing Module Lead
? Conducted brown paper and design workshops and developed high level process for CRM Marketing.
? Prepared Business Blueprint and functional specification documents for Configuration and development.
? Designed detail SAP Marketing process with the Business Process owners and decision makers
? Configured Marketing Plan, Campaigns, Email, multi-wave automated campaigns and marketing calendar
? Configured BPS integration for Planned and Actual budget controlling with ECC integration.
? Configured the entire Campaign Automation process for automated survey and email response evaluation
? Configured data sources for segmentation (like BI data source based on financial reports, custom info set, ELM)
? Involved Unit testing and Integration testing. Conducted training for end-users, core SAP CRM team.
Gujarat State Petroleum Corporation - Gujarat India (TCS Limited) Dec 2004 to Apr 2005
Role: SAP CRM Sales and Marketing Lead
? Implemented SAP CRM Marketing and Sales for Gujarat Info Petro Limited a subsidiary of GSPC.
? Conducted Business requirement study, defined the scope of CRM in the project and Configured the SAP CRM 4.0 CIC Webclient and Marketing solution.
? Built Inbound Lead Management, Outbound Lead Management and Email Campaign in CRM Marketing and CIC telesales scenario
? Configured Middleware, Customer, Material and pricing download from R/3. Configured organization structure, territory Management, enhanced the business partner master data and product master data.
SAP AG - Outsourcing - Bangalore India (TCS Limited) May 2005 to Aug 2005
Role: SAP CRM Marketing Consultant
? Worked as a Stream Lead for Marketing Segmentation implementation in SAP AG Project
? Optimized CRM Segmentation functionality for the SAP America - Global Marketing team
? Responsible for setting up Central CRM segmentation groups. Refined Segmentation Attribute list to improve the usability by the worldwide SAP users within SAP.
? Configured High-volume segmentation bases of several data sources, Master Groups and Expert Tools.
? Worked on building and testing new marketing business scenarios for SAP Global Marketing
IOCL Sales and Distribution Roll-out (TCS Limited) Aug 2004 to Nov 2004
Role: SAP SD Consultant
? Completed a successful rollout of SAP Sales and Distribution (SD) project for IOCL in three different locations
? Handled end to end SD business process of IOCL Gas Bottling plants, Oil Terminals and Depots.
? Existing master data cleanup and uploaded Sales Orders, Deliveries and Invoice transaction documents.
? Handled SD Inquires, Quotations, Sales Orders, Deliveries, Loading, Shipping, Delivery Confirmation and billing
? Handled delivery and transportation process like loading, transportation, PGI, PGR and delivery document creation.
? Handled cutover tasks and hand holding the super users with the core team members after go-live.
Aleem Syed - SAP CRM Service Management Consultant
------------ | ------------/in/alsyed | ------------ | Santa Clara CA
Summary
Accomplished SAP Consultant with hands-on experience in implementing ERP & CRM business processes for the past 16 years. Proficient in building competencies, nurturing teams, improving IT operations and developing innovative processes; Skillful in implementing organizational and structural changes to improve innovation. Helped clients to build strong enterprise application platform and solved critical business problems.
Snapshot Profile
? Hands on SAP implementation of over 20 projects – Expert in requirement gathering, fit-gap analysis, developing business blueprints, conducting design workshops, configuring solutions, customizing processes, coding, testing, deployment and support.
? Successfully implemented innovative projects in advanced areas, such as, Predictive Service Marketing for Ford Technologies. Mentored and nurtured teams to innovate products as a part of capability development initiatives and build competencies for Infosys and Quadrant 4 Systems.
? Proposed and built innovative Solution Inventory for Intuitive Surgical. Solution Inventory provides complete knowledge of all the SAP business processes and the underlying technical aspects. It empowers implementation and support team to do the right things and build a stable platform to innovate.
? Proficient in studying SAP technical solutions and identifying gaps where the solution can be improved. Proposed and implemented several improvements for various clients and saved a lot of recurring cost.
? Intuitively solved critical technical problems and issues related to complex SAP pricing at KarlStorz - Field Service Management projects. Helped several clients to build out-of-the-box solutions without leaning much towards custom development and saved development time.
? Enhanced the service ticket tool to better address the production support issues at Lionsgate. Conducted ongoing exercises to instill new process change. Proposed changes in team's structure and responsibilities, to handle solution defects and incidents proactively.
? Managed SAP Projects, prepared project plans with project cost estimates, timeline, resources, skills set estimates, project tasks & status reporting to stake holders at Ford Technologies and MGM Studios.
? Participated in organizational development initiatives and shared Thought Leadership. Suggested continuous process improvements and given consulting directions to several customers. Excellent skills in IT services operations and change management process.
? Prepared and presented an offshore development center proposal with a detailed plan of initial and recurring operational cost for a client named FilmTrack at Los Angeles
Hands on SAP Skills
? Implemented SAP projects for various Industries, like Automobile, Manufacturing, Media & Entertainment, Utilities, Pharmaceutical, Medical Equipment Manufacturing (Life Science) and Government
? Hands-on skills in SAP SD, CS, FI CO, MM, SAP CRM Service Management, Sales, Marketing, Interaction Center (IC), Hybris Marketing and S4 HANA Native data modeling.
? Customer Service – Service Contracts, Planned Service, Field Service, In-house Repair, Service Notification, Complaints, Returns, Warranty, Service Notification, Equipment Master, Functional Location, Requirement types, task list, CATS, Service Billing, CO integration.
? SAP SD Order to Cash – Master data, Sales Orders, Delivery, Shipping, Transportation, Pricing, Billing, Invoice, accounting integration, Output/Partner/Account determination, Availability check/Transfer of Requirements (ATP) Intercompany Billing and Credit management and S4 HANA Logistics.
? SAP MM – PR, PO, Scheduling agreement, Invoice, Release strategy, Pricing and FI Integration. Inventory Management – GR/GI, Transfer postings, return deliveries, Stock transfers with delivery.
? Implemented Utility helpdesk Front-office process, Demand Side Management & Energy Efficiency (Utilities); Right Sales, Acquisitions and Right Inventory (Media & Entertainment); Dealer Management & Predictive Services Marketing (Automobile); Service Contracts, Field Service Management, In-house Repair (Medical Equipment Mfg.)
? CRM Service Management – Service Order, Service Confirmation, FICO Integration (Controlling IO, COPA, Account assignment), Logistics Integration (Inventory Management, ATP, Reservations and PR/PO), Pricing, ERP/CRM Billing, Amount Allocation, Service Contract, Complaints, Returns, Warranty management, Service Products, IBase, Technical Objects (Equipment’s, FL and BOM), ITSM
? CRM Core processes – SFA, Helpdesk, Loyalty Mgmt., Channel Mgmt., WebUI, Campaign Mgmt., Segmentation, TPM - volume/trade spend, KPIs, Leads, Activity, opportunities and Hybris Marketing.
? Integrated SAP CRM Customer Interaction Center solution with Industry specific solutions such as, IS-Auto, IS-Utility and integrated SAP CRM IPM with IS Media
? Expert in conducting requirements gathering, fit gap analysis, business blueprint, functional design workshops, configuration, implementation, cutover, support and change management
Education, Certification & Training
? Master’s in Information Technology and Mgmt., Madurai Kamaraj University, India (1998 - 2000)
? Bachelor’s degree in Physics, University of Madras, India (1994 – 1997)
? Trained in SAP S4 Hana Financial & Logistics and Hybris Marketing (2016)
? ITIL v3 Foundation certified in ITSM (2016)
? Certified in SAP HANA non-native application development through Open SAP (2013)
? SAP Certified Application Associate in SAP CRM 6.0/2007 (2009)
? mySAP CRM Certified Consultant in SAP CRM 4.0 (2004)
? SAP R/3 4.6 C SD Certified (2003)
Hands-on Technical Skills
Coding Skills – BSP Component Configuration, GenIL Changes, Basic BOL programming, OOABAP, Design Layer changes, EEWB, AET enhancement, ABAP, BAPI, BAdI, FM, routines, LSMW, BDC and report.
SAP Projects Details
Agilent Technologies – Santa Clara CA (Infinity Tech group) Nov 2018 – Till Date
Role: SAP CRM Service Management – Digital Commerce Product Development
? Currently building a Digital Asset Management Product for Agilent Technologies.
? Represent the SAP team in business/scrum calls and workshops to update project work, design solutions, track action items and coordinate with other teams from different regions and functions.
? This digital product integrates with SAP ERP and CRM Service Process with other digital front-end tools and technologies. Phase 1 of this project developed by R&D and IT teams.
? Data to the digital platform is rendered through APIs from the SAP HANA systems, which acts as a backend to SAP CRM Service Management. It has 3 tracks - Service Request, Asset Management and Customer Registration.
? Collect the product requirements from various Business team, functionally analyze it. Drive the product requirements towards the commercial end goal with SAP data.
? Review the requirements, envision and design end-to-end solutions, collect and provide technical estimates, Convey the requirements to the technical team and get the enhancements developed.
? Coordinate daily development activities of the front-end and middleware (Jitterbit) team with the SAP team to render the data through API’s. Document and tracking the weekly action items between the teams.
? Conduct regular meetings to review the solutions requirements with business team. Document open question and facilitate the business to provide technical answers and track the open items to completion.
? Coordinate development activities with the SAP CRM and HANA data team, data clean-up activities. Ensure the data, security and performance needs are fulfilled.
? Working on SST-Service Scheduling Transformation project in parallel, which deals with complex automated service scheduling process and update Asset data with Service Scheduling information.
? Working on AFS – Alternate Financial Services Leasing project. Demonstrated sales pipeline functionality and converted the business requirement into an IT project with the Leasing Financial business unit.
? Configured and enhanced the SAP CRM Opportunity. Completed the design and build of the enhancements in this project, preparing the deployment of phase 1.
? Built SAP Fiori for Apps for ECC and CRM. Demonstrated replication of ERP price agreements and discount into the CRM Service Contracts for future price agreements project.
Intuitive Surgical – Sunnyvale CA (Infinity Tech group) Apr 2018 – Nov 2018
Role: SAP CRM Field Service Management Consultant
? Worked as Field Service Management – Consultant at Intuitive Surgical (Surgical Robots Manufacturing company).
? Enhanced Field Service Management solution in SAP ERP & CRM system. Enhanced Interaction Center, Service Requests, Service Orders and Service Confirmation features.
? Enhanced Equipment Master data to display equipment based on Field Engineer search.
? Enhanced the WebUI functionalities to mass update tracking numbers or RMA transactions.
? Mass re-assign Employee responsible to Service Orders, enhanced search and search result lists.
? Configured Service Partner Channel Management business roles with specific authorization for Managers and Field Engineers who are distributors.
? Configured Service Contract for Japan operations – configured service products, created price conditions and maintained prices and discounts.
? Built and presented ‘Solution Inventory’ – an innovative approach to document complex SAP solution built. It minimizes production support issues and broadens the perspective of SAP solution implementers.
KarlStorz Inc – El Segundo CA (Infinity Tech group) May 2017 – Dec 2017
Roles: SAP CRM Service Management – SME
? Worked as Service Management – SME at KarlStorz (Medical Equipment company).
? Involved in the setting up of Field Service Management scenarios with Service Tickets, Service Order, and Service Confirmation, Returns and integrated it with ECC Debit memo request and Complaints Notifications.
? Configured Installed Base, Equipment, Counters, Customer Hierarchy and Warranty Claims
? Integrated CRM Service with SAP MM for parts Reservation, 3rd party Purchase requisition, Purchase Orders creation and Stock transport orders.
? Integrated SAP SD pricing with Vistex agreements, invoice and revenue account determination
? Enhanced pricing calculations with user exit and ECC routines. Designed pricing approval WF.
? Developed WebUI screen enhancements for various business roles catering to different business areas. Enhanced all the screen and fields as per business requirement.
? Configured Web IC Business roles to create service tickets and account determination.
Infinity Tech group – Offshore India May 2016 – May 2017
Roles: SAP CRM Service Management - SME
? Involved in building the offshore development center for Infigroup India. Developed resource capability on CRM Services integrating, SAP HANA Data Modeling and Marketing.
? Created HANA views for ECC and CRM data sources to handle predictive scenarios. Added additional attributes and measures to the HANA analytics data model from service orders.
? Configured Enterprise Structure, Document Types, Item Categories, Delivery types, Account Groups and Customer Master, Pricing Procedure Determination, Credit Management, billing.
? Configured data management for predictive scenarios based on Service Order details, contact engagement, sentiment analysis and fact sheet
? Prepared and presented a detailed offshore development setup proposal for a client at Los Angeles. Got trained on SAP Hybris Marketing from SAP Education Service and got certified on ITIL.
MGM Studios – Beverly Hill CA (AScorpi Inc) Sep 2015 – Dec 2015
Roles: SAP IPM Project Manager (Part-time)
? Managed Intellectual Property Management (IPM) Metadata project as a Project Manager at MGM studios.
? Got involved in this project from the initial proposal phase and kicked-off the project. Prepared the project plan, allocated resources to tasks, tracked the task completion, prepared and presented weekly project status reports.
? Managed the build phase, tracked the issues to resolutions. Managed the subsequent phases of the project, Integration testing, UAT and Cutover to a successful go live.
Lionsgate Entertainment – Santa Monica CA (AScorpi Inc) Feb 2014 – Apr 2016
Roles: SAP IPM Consultant
? Both SAP America and AScorpi implemented SAP IPM for this entertainment company in LA. Worked on Rights Sales, Acquisitions and performed IT support optimization.
? Worked as a Functional Lead responsible for design and configuration of License Sales, Master data, FI Integration, IPM Products, item categories, IPM Billing, Pricing and Taxes.
? Supported the IT support operations after go-live for about one year. Helped to optimize support process, resolved issues and stabilized the system. Configured Service Contracts,
? Configured FI and Revenue recognition for UK roll out of IPM License Sales – Accrual Calculations, Posting, GL Accounts, House Bank upload and Revenue recognition.
? Configured FI Document types for IPM License Sales Contracts - GL and Special purpose ledger for document splitting, field status variants. Involved in end-to-end IPM Financial testing.
? Created, managed and tracked the IT service request to successful closure and stream lined the service ticket handling operation.
Southern California Edison – Irwindale CA (Infosys) Feb 2013 – Feb 2014
Role: SAP Lead Consultant
? Led the click reduction and CRM bundle project at Southern California Edison through Infosys.
? Both were enhancement Projects on CRM Service Module with objects developed from off-shore and onsite.
? Click reduction project to enhance user experience on the Demand side Mgmt. and Energy Efficiency modules.
? Conducted Change impact analysis, communicated change readiness and risk assessment.
? Led the business blueprint, implementation, enhancement, offshore development and integration testing activities
? Enhanced the Service Contracts, Service Orders, Confirmation, IBase, Billing and Device Management.
? Led Capability development initiatives at Infosys ECS practice, helped to build a CRM product for Utility customers
Ford Technologies – Gurgaon India (Thirdware Technologies) Aug 2012 to Jan 2013
Role: SAP Predictive Service Marketing - SME
? Performed the role of a SME in Predictive Service Marketing (PSM) project with key skills on SAP CRM Service Management and CRM Marketing
? Solely represented Ford India SAP team in the Ford global workshop. Conducted fit gap analysis of the business requirements and pitched SAP as the most suitable solution to build PSM vis-à-vis other non-SAP solutions.
? Demo’d PSM on SAP CRM with the existing service data from the Dealer Service system, CRM campaigns and BI Data mining cubes. Converted the business needs into a huge multi-year SAP project.
? Involved in Phase1 conducted requirement gathering workshops. Provided project plan and estimates for the project. Estimated the efforts, timeline, skillsets and resource needed.
? Delivered the complete business blueprint document. Developed an interface to transfer Repair Orders from unified databases (UDB) and created Service Orders in the CRM system.
? Configured CRM Service Management (Service Orders, Service Parts, Service Items, Service Plans) and Marketing (Infosets, BI Infocubes, Segmentation, Auto Campaigns)
? Integrated Service management with SAP FI CO internal orders and integrated service spare parts with SAP MM/SD Material Master. Configured the SAP SD Customer account Groups, Pricing – Condition types (manual & automatic), pricing for US & CA, number ranges for SD documents and master data. Configured Tax conditions for various geographies.
Quadrant 4 Systems Corporation – Chennai India (Full-time) Mar 2012 to Aug 2012
Designation: SAP Practice Lead
? Performed the role of SAP CRM Practice Lead. Led a team of 15 technical and functional consultants
? Conceptualized, designed, and built the SAP CRM Rapid Deployment Solution integrating ECC SD
? Strategized and designed the entire packaging and implementation of the RDS solution at client site
? Built RDS around Account & Contact, SFA, Social CRM, Service IC and Campaigns
? Built a PoC on Loyalty Management and demo’d it to Lulu Hyper Market
SDG&E Electric Company – San Diego (Infinity Tech Group) Dec 2011 to Mar 2012
Roles: SAP Service Management Solution Lead (Accenture implementation)
? Restructured marketing using SAP CRM for the Demand Side Management and Energy Efficiency programs
? Built programs on marketing outreach, enrolling eligible customers using Business Rules and Customer Interaction with CSR for enrollments and ongoing Customer Service.
? Developed functional designs for Anniversary Management, Customer Support portal Integration, Eligibility, Enrolment and Marketing education outreach.
? Design specifications for complex interfaces between SAP CRM, and the Utility Customer Information System (3rd party tool). Configured High-volume segmentation, Campaign management and Activity management.
Gwinnett County – Lawrenceville GA (Infinity Tech Group) Mar 2011 to Nov 2011
Role: SAP CRM Project Lead
? Worked as an Overall Lead in this CRM Upgrade project (5.0 Win GUI to 7.0 Web UI)
? Responsibilities included Requirement Gathering, setting up POC, Solution Designing, Blue Printing, Managing and Building Functional and Technical deliverables.
? Led the overall implementation of CRM Web UI in 18 different departments with various business processes, like Utility, Service, Business License Sales, Revenue, Transports, etc.
? Configured SAP CRM Interaction Center, Service Management and SAP CRM Utility integrated to the IS-Utility, SAP SD, SAP MM and SAP FI CA modules.
? Configured SAP IS Utility Front Office processes (FOP) to handle the Move-ins, move-outs, contract accounts, service orders, billing related queries, technical object managements etc.
? Configured CIC helpdesk scenarios to handle Service Request, Service Tickets, SLAs, and job confirmation, workflows.
? Configured Fact Sheet, Interaction Record, Interaction History, and Technical Objects search.
? Configured function profiles for Account Identification, Agent Inbox, Business Transaction Profile, Knowledge search, Scripts and Toolbar profile in Web UI Business Roles.
? Custom developed Web UI views, Assignment blocks, added new fields, changed field labels.
Ford Technologies – Chennai India (Thirdware Technologies) Oct 2010 to Jan 2011
Role: SAP CRM Lead
? Worked as a Team Lead in this SAP CRM Upgrade project (Upgraded from 5.0 to 7.0)
? Implemented SAP CRM WebUI and rolled-out to Australia, New Zealand and India region
? Designed and configured Fleet Sales, CIC and Marketing in SAP CRM Automobile sales and service scenarios.
? Business roles for IC Managers, IC Agent, Marketing Professional, Vehicle Admin, Fleet Admin and Dealer Admin.
? Configured account Identification, interaction Record and Vehicle Search using VIN on WebIC
? Configured call list, broadcast messages, interactive scripts, alerts based on custom rules.
? Configured the reference vehicles, activity management, call list campaigns, Transaction Launchers of both URL and BOR types, product determination, availability check, credit check and dealer management
? Configured entire Marketing and Campaign Management, Segmentation, Marketing Calendar.
? Configured Segmentation using BI Data Sources, CRM Infosets and attribute sets
? Tracked and managed development objects, testing issue logs, security and authorization issues
Southern California Edison – Irwindale CA (Infinity Tech Group) May 2010 to Sep 2010
Role: SAP Service Management Lead (Accenture Implementation)
? Configured Utility specific Demand Side Management and Energy Efficiency Programs through Opportunity Management with the custom Sales Cycles and Sales Stages.
? Org. Model download from HCM using ALE, identified the Info types for enhancement
? Configured Product Master Setup, Business Partner Master, rule-based Sales Territory setup
? Configured IBase, connection objects and PODs as components in the IS Utility scenario
? Downloaded and displayed equipment from ECC PM to CRM IBase and enhanced the fields.
? Configured Service Contracts, Service Orders, Confirmation and Billing with Item Categories
? Configured Service Billing integration, account determination and FI integration with ECC.
? Configured copy controls between the transaction and item categories with copying routines
? Configured survey for ISU specific sales scenarios for residential and non-residential customers
? Configured the Campaign Scenarios for B2B, residential customers and Event Campaigns
Warner Bros Entertainment Inc. – Burbank CA (Infinity Tech Group) Dec 2009 to Apr 2010
Role: SAP IPM Integration analyst
? SAP CRM Corp IPM project (Version 7.0 Web UI) ECC, BI and Portal Integration with SAP CRM IP Master Data
? Designed the Portal Roles with composite CRM Business Roles, ECC and BI User Roles.
? Interfaced the ECC transaction with Enterprise Portal using user roles and authorizations.
? Built business process and governance to auto create master data using SAP Workflow Management
? Built the process for workflow administration and workflow rollout to the users
? Designed the BI report for IP Master Data with multiple levels of hierarchy and relationships.
Agilent Technologies - Wilmington DE (Globalsoft Solutions) Apr 2009 to Aug 2009
Role: SAP Sales & Marketing Consultant (Globalsoft & SAP America Implementation)
? Implemented SAP CRM Sales and Marketing interfacing SAP ECC SD. SAP Americas implemented this project
? Configured Marketing data source for segmentation from the Master data and BI Info Cubes, configured ELM to upload the target group as Business partners.
? Configured Opportunities, Leads, Territory Management, Master data, Org. Model, Product Management, Quotation and sales Order. Replicating Sales Order from CRM to SAP SD
? Lead qualification, de-duplication, Opportunity Sales cycle, Sales Stages, quotation approval workflow,
? Configured Pipeline Performance management (PPM), Quota planning for Sales Volumes.
? Configured SAP CRM Middleware connecting SAP SD and SAP CRM following Best practices
Lincoln Electric - Euclid OH (Globalsoft Solutions) Jun 2008 to Dec 2008
Role: SAP CRM Sales Consultant
? Lincoln Electric enhanced SAP CRM Sales & Marketing and Upgrades CRM from 5.0 to 7.0
? Configured BP Master setup, Opportunity Management and Lead Management
? Configured security and authorization Management on the transactions and BP Masters based Authorization Group, Org data structure and Access Control Engine ACE.
? Configured territory management opportunities and activities and related development objects
? Partner Functions setup, Organization data determination, Account Fact Sheet Configuration
? Configured Pipeline Performance Management based Sales Volume and Product Category.
? Auto Populate Fields and descriptions. Update text & status from source transaction to target transaction.
Corbis Corporation - Seattle WA (Meridiansoft Inc) Nov 2007 to May 2008
Role: SAP CRM Pricing and Tax Consultant (SAP America Implementation)
? SAP IPM License sales, marketing and ecommerce Implementation.
? Overall responsibility of developing the Global Taxes through SAP CRM TTE and Pricing
? Interfaced SAP CRM with the Sabrix (3rd Party tax software) to calculate US and Canadian taxes
? Built decision tree for global sales tax calculation scenarios based on VAT and other tax types.
? Customized Tax Calculation Procedures and tax rate determination based on IP products
? Handled b2b and b2c scenarios and configured product determination and product proposal.
? Configured, b2b contracts, sales orders, availability check, credit check and payment methods.
? Super Users, customer registration, product catalog, compare products and price information
? Shopping basket, payment methods, order confirmation and catalog and order mgmt.
? Configured Product Catalogue and Structured Products from SAP ECC system.
? Managed the development activity of automatic Lead creation through BW.
? Additionally, handled the responsibility of Lead Management and custom development
Warner Bros California - Burbank CA (Capgemini Consulting) Dec 2006 to Oct 2007
Role: SAP IPM Lead
? Configured and demo’d IPM License Sales scenarios for five TV distribution scenarios in IPM assessment project. And won a multi-million, multi-year contract for Capgemini from Warner Bros.
? Handled an overall responsibility of configuring License Sales Contracts, Pricing, Service Billing and Usage determination. Led the entire Pricing and Billing solutions for this project.
? Led the offshore technical (ABAP) development to enable complex billing functionality to work, which was very crucial to demonstrate the capability of IPM.
? Got involved in another project called Vanguard for supply chain during the testing and deployment phase.
? Configured and tested the SAP SD EDI interfaces of WB Games Division with a 3rd party vendor
? Simulating and executing the 850 Idocs, 855 PO Acknowledgement Idocs, Delivery Idocs, 856 ASN, Proof of Deliveries, Shipment creations, 810 Billing Idocs, returns process testing
? Configured changes to SAP SD Consignment scenario: Evaluating the Consignment Sales process, Consignment Fill-up, Consignment Issue, Consignment Pick-up and Stock transfer between distributors and customers.
Exide Industries - Kolkata India (Capgemini Consulting) Oct 2005 to Aug 2006
Role: SAP CRM Marketing Module Lead
? Conducted brown paper and design workshops and developed high level process for CRM Marketing.
? Prepared Business Blueprint and functional specification documents for Configuration and development.
? Designed detail SAP Marketing process with the Business Process owners and decision makers
? Configured Marketing Plan, Campaigns, Email, multi-wave automated campaigns and marketing calendar
? Configured BPS integration for Planned and Actual budget controlling with ECC integration.
? Configured the entire Campaign Automation process for automated survey and email response evaluation
? Configured data sources for segmentation (like BI data source based on financial reports, custom info set, ELM)
? Involved Unit testing and Integration testing. Conducted training for end-users, core SAP CRM team.
Gujarat State Petroleum Corporation - Gujarat India (TCS Limited) Dec 2004 to Apr 2005
Role: SAP CRM Sales and Marketing Lead
? Implemented SAP CRM Marketing and Sales for Gujarat Info Petro Limited a subsidiary of GSPC.
? Conducted Business requirement study, defined the scope of CRM in the project and Configured the SAP CRM 4.0 CIC Webclient and Marketing solution.
? Built Inbound Lead Management, Outbound Lead Management and Email Campaign in CRM Marketing and CIC telesales scenario
? Configured Middleware, Customer, Material and pricing download from R/3. Configured organization structure, territory Management, enhanced the business partner master data and product master data.
SAP AG - Outsourcing - Bangalore India (TCS Limited) May 2005 to Aug 2005
Role: SAP CRM Marketing Consultant
? Worked as a Stream Lead for Marketing Segmentation implementation in SAP AG Project
? Optimized CRM Segmentation functionality for the SAP America - Global Marketing team
? Responsible for setting up Central CRM segmentation groups. Refined Segmentation Attribute list to improve the usability by the worldwide SAP users within SAP.
? Configured High-volume segmentation bases of several data sources, Master Groups and Expert Tools.
? Worked on building and testing new marketing business scenarios for SAP Global Marketing
IOCL Sales and Distribution Roll-out (TCS Limited) Aug 2004 to Nov 2004
Role: SAP SD Consultant
? Completed a successful rollout of SAP Sales and Distribution (SD) project for IOCL in three different locations
? Handled end to end SD business process of IOCL Gas Bottling plants, Oil Terminals and Depots.
? Existing master data cleanup and uploaded Sales Orders, Deliveries and Invoice transaction documents.
? Handled SD Inquires, Quotations, Sales Orders, Deliveries, Loading, Shipping, Delivery Confirmation and billing
? Handled delivery and transportation process like loading, transportation, PGI, PGR and delivery document creation.
? Handled cutover tasks and hand holding the super users with the core team members after go-live.