Sandra Andrews Professional Resume
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Location: Spring Lake, NC, USA
School: Walden University
Major: Clinical Mental Health Counseling

Sandra Andrews Professional Resume

Sandra M. Andrews
3323 Balero Ct.
Fayetteville, NC 28390


Secure a position in the area of Counseling or other Mental Health field which will allow me to share my over twenty-five years of direct experience working with adults and children with mental health, developmental disabilities or substance abuse populations. I have a natural and sincere admiration for people and assisting them in identifying and meeting their goals. It is my desire to be a part of a team that provides quality human services by providing innovative interventions that will enhance the quality of life for individuals, families, and communities.

Professional Experience
Easter Seals of NC&VA Wilmington, NC 28401
August 2016-Present
IPS Team Lead
Individual Placement and Support Services to individuals with severe and persistent mental illness and substance abuse disorders. The services assist these individuals with choosing, acquiring, and maintaining competitive employment in the community. Supervising a team of 8-10 individuals, create PCP plan, authorizations, and scheduling, link to appropriate housing TCLi, Targeted Housing programs, intake and case assignments. Building relationships in the community, with a wide range of stakeholders to support employment goals.

RHA Wilmington, NC 28401
April 2010-April 2019
Mobile Crisis Team-MCM/Dispatcher
Mobile Crisis Management services are available at all times, 24/7/365 for persons who may need support to prevent a crisis or are experiencing a crisis related to mental health, substance abuse, or intellectual/developmental disabilities. Mobile Crisis teams can meet you in locations that are considered safe. This may be at your home, school, workplace, or other places. Triage all crisis calls and dispatch to the appropriate area.

Vocational Specialist Coordinator
The primary functions to find and provide suitable training and placement services for the individual served by the rehabilitation program and to supervise the individual and follow through during the period of their training and job adjustment. Conduct skill assessment, career assessment, and job interest surveys. Responsibilities included the ability to assess the individual abilities in a work setting, provide on the job training, and provide off-site job training (interviewing skills, resume building and appropriate attire).

PORT Human Services Wilmington, NC 28401
December 2010-June 2013
Substance Abuse Counselor-Registered with the NCSAPB (CSAC-R)

The primary purpose involves structured face to face therapeutic interventions provide support and guidance in all areas of functional domains; social, emotional, adaptive, communication, personal care, domestic, psychosocial, problem solving, etc. in preventing, overcoming, or managing the recipient’s level of functioning and enhancing his/her ability to remain drug-free. The primary goal is to provide substance abuse counseling services including but not limited to assessment, treatment planning, long-term counseling, psychoeducation, case management, advocacy, and follow-up.

Community Support Agency Delco, NC 28436
June 2013 – Aug 2013
Community Support Team /Substance Abuse Intensive Outpatient Program QP

Provide therapeutic case management services for emotionally disturbed adults and substance abuse consumers whose serious and complicated treatment/habilitation needs require significant linkage & coordination of various service system components. CST services, PRS services, and DWI services for adults.
Lead and co-lead groups in assisting consumers with substance abuse issues. Teach consumers how to deal with triggers in a therapeutic way and how to remain sober. Assess and complete NC-DWI assessment using E508

Families for Families Services Wilmington, NC 28401
Aug 2013-March 2010
Program Director-Case Manager of Services (Qualified Professional)

Served as director for all programs, executive assistant to the management team functioned as primary liaison to consumers and ensured a consistently positive customer experience. Supervise and oversees the general activities of all professional workers, duties include directly coordinating services provided by professionals and community organizations; ensuring compliance with applicable laws, regulations and standards for mental health services; managing special client situations and problems; compiling and analyzing statistical reports; assisting with budget preparation; monitoring program expenditures; and performing public relations and community education activities. Payroll, Hiring, Disciplinary, and Credentialing of staff, Quality Assurance and Quality Improvement, Medicaid Billing, Audit Processes. Serve as Team Lead for CST services, and Team member for IIH services during different periods of time with the company.

Family Perspectives, LLC Wilmington, NC 28401
April 2005 - June 2010
Executive Director

Serve as an Executive Director who was responsible for the successful leadership and management of the organization according to the strategic direction set by the Board of Directors. Oversee the strategic and operational responsibilities for Family Perspectives programs, expansion and execution of its mission. A deep knowledge of the mental health field, core programs, operations, and business plans, rules and regulations set forth by DHHS. Possess leadership skills, operational planning, and management skills, program planning, human resources, community relations and advocacy, ethics, and risk management. Primary responsibilities client’s needs, adaptability, build positive relationships, communicate effectively, creativity and innovation, teamwork, decision-making skills, problem-solving capabilities, and critical thinking

Life, Inc. Wilmington, NC 28411
Feb. 2005 - Feb. 2003
Service Coordinator

Serve as Service Coordinator for the DD home and was responsible for overseeing a program within the organization for individuals with mental disabilities and special needs. Primary responsibilities to provide clinical/administrative supervision to all staff and participate in the coordination of in-service and educational seminars for clinical and external training as needed as well as providing training; Responsible for the selection of program staff and maintenance of the staffing schedule. Engage in multi-disciplinary teams as needed and a member of the QA/QI Committee: participated in QA/QI activities including program development, program evaluation, and outcome studies. Maintain productivity expectations and recordkeeping requirements, supervise staff individually and as a group and discuss program expectations. Providing direct services to families within a wrap-around model while maintaining recordkeeping requirements. Participates in the supervision monthly with the Program Director, and participate in the hiring and disciplinary actions of all staff. Ensure compliance with state rules and regulation.

Southeastern Mental Health Center Wilmington, NC 28401 February 1999 - January 2005
Director Care Worker (Kerr House)

Serve as a Direct-care worker to assist clients with meal preparation, light housekeeping and dispensing medications. Assist clients with achieving activities of daily living that included maintaining good hygiene and dressing themselves shopping, cooking and doing laundry. Teach appropriate skills that allow them to obtain the highest quality of living. Responsibility to teach the clients through the ability to engage them in recreational and social opportunities to enhance their ability to communicate effectively with others of their community.


University of Phoenix Phoenix, AZ
Bachelor of Science, Human Services Management Graduated 2008

Walden University Minneapolis, MN
Master of Science, Clinical Mental Health Counseling Graduated 2016


Registered with Board for CSAC 2012- present

CPR & First Aid Instructor 2013- present

NCI 2013-present

Qualified Professional for Mental Health, Dual-Diagnosis, and Substance Abuse


Blood Borne Pathogen
Choice Therapy
Client Rights
Cognitive Behavioral Therapy
Community Support Team
Crisis Response and Advance Crisis
Diabetes/Seizure Management
E508 (NC-DWI) Training
Intensive In-Home
Introduction to Substance Abuse
Medication Administration
Microsoft Office (Word, Excel, PowerPoint, and Publisher)
Motivational Interviewing
Person-Centered Planning
RAD (Rage Aggression and Defense)
Reality Therapy
Symposium on Addictive Disorders

Experienced in Providing

Intensive In-Home Services (IIH)
Community Support Services
Community Support Team (CST)
Assertive Community Treatment (ACT)
Mobile Crisis Management (MCM)
Vocational Specialist (VR)
Mental Retardation (MR)
Mental Illness (MI)
Quality Assurance and Quality Improvement (QA/QI)
Policy and Procedure Writing
Medicaid Billing

Qualified Professional