Samuel Feliz Resume CAPM Project Manager, NGO Program Development Assistsant, Spanish Language Tutor
Samuel Feliz Resume CAPM Project Manager, NGO Program Development Assistsant, Spanish Language Tutor
Enthusiastic global business management graduate. Education and experience focused on teamwork, leadership and international project management. Globally minded and bilingual, seeking to join an organization to apply and strengthen these skills and attributes.
EDUCATION AND CERTIFICATIONS
Farmingdale State College, State University of New York
BS Global Business Management, Major GPA 3.2, Minors: Economics Study Abroad: Washington Internship Institute:
Understanding Foreign Policy from the U.S. Government Perspective X-Culture, Global Coaching Certificate
Mentor, Tutor and Coach of Global Virtual Teams
PMI, CAPM Certification
Project Management Certification
SKILLS AND QUALIFICATIONS
August 2012- May 2016 Spring 2015
Spring 2017 Summer 2018
? International project management and leadership
? Bilingual customer service provider and document translator ? Microsoft Excel, PowerPoint, Lync, SharePoint, Word, Outlook ? Workshop development and implementation ? Fraud Prevention Techniques
WORK AND INTERNSHIP EXPERIENCE
Fraud Prevention and Monitoring Officer � Santo Domingo, Dominican Republic Monitoring Bank accounts
Credit and Debit cards fraud prevention
Track and Analysis of uncommon financial behaviors
February 2017- August 2018
Implementation of fraud prevention techniques on credit/debit cards.
Live Support to more than 21 countries in the Caribbean Region Internal/External customers
Beginner proficiency in SQL for comprehensive reporting of fraud and abnormal activities in specific regions
SAP Training Intern, Est�e Lauder � Melville, NY
Efficiently translate courses and seminars from English to Spanish for SAP training in Latin American Countries
Manage the updating of training materials and documentation for SAP software
Perform data entry and analysis of surveys resulting in fine-tuning of preparatory and training materials for regional trainings Develop Excel database and complete entry of ID's in SAP system that support India, Israel and South Africa
Student Technical Services, Office of Student Activities, Farmingdale State College � Farmingdale, NY May 2015 � May 2016 Analyze event space for appropriate technical equipment set-up for specific event types
Coordinate setup of all audio and video devices in various campus spaces for meetings, activities and conferences
Program and Project Manager Assistant (Internship), Partners of the Americas � Washington, D.C. January 2015 � May 2015
Implemented various programs and systems, ensuring best practices in information sharing both internally and externally Strengthened networks between various departments and constituents
Effectively translated documents as well as workshop, seminar and promotional materials Participated in a key task force for developing new website and membership platform Created and maintained a detailed database for Partners participant service hours worldwide Reviewed materials and chapter service hours log for quarterly and annual reports
Customer and Technical Support, Alorica Management Solutions � Santo Domingo, Dominican Republic Managed account and customer database with efficiency in Salesforce
Provided live support for customers in the US and Canada; problem evaluation and diagnostics
Assistant Manager, Digital Room � Santo Domingo, Dominican Republic
Provided customer service, timely order fulfillment of products and serviced all workstations, computer and printers
? Teambuilding and communication
January 2016 � May 2016
June 2013-August 2013
May 2010- August 2012
English Teacher and Tutor for Adults in Continuing Ed Program, Liceo El Millon School � Santo Domingo May 2012- August 2012 Effectively provided Basic English language speaking, vocabulary, grammar and writing skill
Enthusiastic global business management graduate. Education and experience focused on teamwork, leadership and international project management. Globally minded and bilingual, seeking to join an organization to apply and strengthen these skills and attributes.
EDUCATION AND CERTIFICATIONS
Farmingdale State College, State University of New York
BS Global Business Management, Major GPA 3.2, Minors: Economics Study Abroad: Washington Internship Institute:
Understanding Foreign Policy from the U.S. Government Perspective X-Culture, Global Coaching Certificate
Mentor, Tutor and Coach of Global Virtual Teams
PMI, CAPM Certification
Project Management Certification
SKILLS AND QUALIFICATIONS
August 2012- May 2016 Spring 2015
Spring 2017 Summer 2018
? International project management and leadership
? Bilingual customer service provider and document translator ? Microsoft Excel, PowerPoint, Lync, SharePoint, Word, Outlook ? Workshop development and implementation ? Fraud Prevention Techniques
WORK AND INTERNSHIP EXPERIENCE
Fraud Prevention and Monitoring Officer � Santo Domingo, Dominican Republic Monitoring Bank accounts
Credit and Debit cards fraud prevention
Track and Analysis of uncommon financial behaviors
February 2017- August 2018
Implementation of fraud prevention techniques on credit/debit cards.
Live Support to more than 21 countries in the Caribbean Region Internal/External customers
Beginner proficiency in SQL for comprehensive reporting of fraud and abnormal activities in specific regions
SAP Training Intern, Est�e Lauder � Melville, NY
Efficiently translate courses and seminars from English to Spanish for SAP training in Latin American Countries
Manage the updating of training materials and documentation for SAP software
Perform data entry and analysis of surveys resulting in fine-tuning of preparatory and training materials for regional trainings Develop Excel database and complete entry of ID's in SAP system that support India, Israel and South Africa
Student Technical Services, Office of Student Activities, Farmingdale State College � Farmingdale, NY May 2015 � May 2016 Analyze event space for appropriate technical equipment set-up for specific event types
Coordinate setup of all audio and video devices in various campus spaces for meetings, activities and conferences
Program and Project Manager Assistant (Internship), Partners of the Americas � Washington, D.C. January 2015 � May 2015
Implemented various programs and systems, ensuring best practices in information sharing both internally and externally Strengthened networks between various departments and constituents
Effectively translated documents as well as workshop, seminar and promotional materials Participated in a key task force for developing new website and membership platform Created and maintained a detailed database for Partners participant service hours worldwide Reviewed materials and chapter service hours log for quarterly and annual reports
Customer and Technical Support, Alorica Management Solutions � Santo Domingo, Dominican Republic Managed account and customer database with efficiency in Salesforce
Provided live support for customers in the US and Canada; problem evaluation and diagnostics
Assistant Manager, Digital Room � Santo Domingo, Dominican Republic
Provided customer service, timely order fulfillment of products and serviced all workstations, computer and printers
? Teambuilding and communication
January 2016 � May 2016
June 2013-August 2013
May 2010- August 2012
English Teacher and Tutor for Adults in Continuing Ed Program, Liceo El Millon School � Santo Domingo May 2012- August 2012 Effectively provided Basic English language speaking, vocabulary, grammar and writing skill