Samantha Janesko's Resume
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Samantha Janesko's Resume

Objective:
I would like to pursue a new career while being able to put my knowledge from my soon-to-be earned degree in the computer information field.
Education:
•high school diploma | June 2014 | middletown area high school
Graduated with a 3.0 GPA
•associates (to-be-earned) | 2019/2020 | harrisburg area community college
Major: Computer Information Systems
Concentration: Support Specialist
Skills & Abilities
computer skills:
•I work very well in Microsoft office, but I am quick learner with any computer system
Communication:
•With working in a customer service, I have very good communication not only with the customers but with my supervisors and co-workers.
Experience:
?customer service advocate | highmark | march 2018-present
•Answering phones in a timely manner
•Providing the most accurate information
•Navigating multiple computer screens at one time
•Properly using the system (CSD, Avaya)
•Using communication skills to provide the best experience for the member
?salesperson | sheetz | april 2013-march2018
•Maintained a clean sales floor and kitchen area
•Prepared food and beverages
•Used safety food guidelines
•Used communication skills for a strong customer focus
•Handled money and safe drops
•Stock and maintain the kitchen area
•Established long lasting relationships with co-workers and customers
•Used teamwork to make customers happy
•Handled PA lottery sales
?utilities | hershey’s chocolate world | july 2010-april 2013
•Removed waste from the dining area
•Maintained a sanitary floor for the customers
•Initiated conversation with customers
•Provided correct information to customers with questions

volunteer work:
sheetz family christmas | december 2015
•Raised money for children who are less fortunate
•Assist the children with fun games
•Assisted the parents with moving gifts to vehicles
•Participate in cleaning the area
•Used communication skills to help children and their parents