Salihah Hall's Resume
SALIHAH HALL
Norcross, Ga, 30071 � ------------
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EXPERIENCE
Customer Service Representative - Seasonal
Broadpath Health Solutions - Stone Mountain, GA
November 2018 - February 2019
Responsibilities:
Answering calls, providing local provider information, transferring calls to support, explaining member's insurance plan details, submitting member's updated personal information, submitting membership payments, providing prescription coverage information.
Poll Official
Gwinnett County Voter Registrations and Elections - Norcross, Ga
November 2016 - November 2016
Responsibilities:
Assisted voters with registration and all voting inquiries on election day.
customer service representative
Kelly Services - Atlanta, Ga
August 2013 - November 2015
Responsibilities:
Answering calls, greeting customers, checking the system for inventory information, documenting customer complaints, light troubleshooting, b2b, greeting customers, assisting customers with online orders, scheduling sales and support appointments, and warm/cold call transferring.
Member Services/Cashier
Sam's Club - Tucker, Ga
May 2012 - August 2014
Responsibilities:
Greeting customers, answering and directing calls, assisting customers with purchases, provide information on store products, upselling and processing credit card applications. assisting marketing team with appointment scheduling, cash and card handling
Customer Service Representative/Inventory Associate
K&G Fashion Superstore - Stone Mountain, GA
June 2009 - March 2012
Responsibilities:
Greeting customers, and callers, answering store and product inquiries, assisting customers with product information, cash and card handling, maintaining a clean workspace, verifying and signing delivery orders, transferring loaded pallets to and from stockroom, Creating product labels, labeling products, attaching alarms to products, seasonal inventory count.
EDUCATION
AAS Marketing Management/Entrepreneurship
Gwinnett Technical College - Lawrenceville, Ga
January 2018 - December 2019
Hs Diploma
Penn foster high school - Scranton, pa
DATA ENTRY
PowerPoint
Excel
Customer service
Cash handling
Switchboard operation
Appointment scheduling
Multitasking
Ability to work independently
Ability to work in team environments
Problem solving
Marketing
De-escalating disruptive situations
SALIHAH HALL
Norcross, Ga, 30071 � ------------
------------
EXPERIENCE
Customer Service Representative - Seasonal
Broadpath Health Solutions - Stone Mountain, GA
November 2018 - February 2019
Responsibilities:
Answering calls, providing local provider information, transferring calls to support, explaining member's insurance plan details, submitting member's updated personal information, submitting membership payments, providing prescription coverage information.
Poll Official
Gwinnett County Voter Registrations and Elections - Norcross, Ga
November 2016 - November 2016
Responsibilities:
Assisted voters with registration and all voting inquiries on election day.
customer service representative
Kelly Services - Atlanta, Ga
August 2013 - November 2015
Responsibilities:
Answering calls, greeting customers, checking the system for inventory information, documenting customer complaints, light troubleshooting, b2b, greeting customers, assisting customers with online orders, scheduling sales and support appointments, and warm/cold call transferring.
Member Services/Cashier
Sam's Club - Tucker, Ga
May 2012 - August 2014
Responsibilities:
Greeting customers, answering and directing calls, assisting customers with purchases, provide information on store products, upselling and processing credit card applications. assisting marketing team with appointment scheduling, cash and card handling
Customer Service Representative/Inventory Associate
K&G Fashion Superstore - Stone Mountain, GA
June 2009 - March 2012
Responsibilities:
Greeting customers, and callers, answering store and product inquiries, assisting customers with product information, cash and card handling, maintaining a clean workspace, verifying and signing delivery orders, transferring loaded pallets to and from stockroom, Creating product labels, labeling products, attaching alarms to products, seasonal inventory count.
EDUCATION
AAS Marketing Management/Entrepreneurship
Gwinnett Technical College - Lawrenceville, Ga
January 2018 - December 2019
Hs Diploma
Penn foster high school - Scranton, pa
DATA ENTRY
PowerPoint
Excel
Customer service
Cash handling
Switchboard operation
Appointment scheduling
Multitasking
Ability to work independently
Ability to work in team environments
Problem solving
Marketing
De-escalating disruptive situations