Sales support
Tumseel Nizami
Cell: ------------ ------------
US CITIZEN
KEY SKILLS Strong Analytical and Technical skills, Software testing experience, Strong interpersonal and Communication skills, Detail oriented, Team Player, Self-motivated, and Fast learner
EDUCATION Florida International University Miami, FL
Bachelor of Business Administration April 2010
Major:Business
Minor: Management Information Systems
CERTIFICATE Florida International University April 2010 Business Intelligence / Data analysis, reporting and quantitative data modeling
Excel / formulas, pivot tables and vlookup function
EXPERIENCE Avis Budget Group Ft. Lauderdale, FL
(QCA) Quality Control Analyst 1/Sales December 2013 - March 2020
" Work with IT and business on defects and change requests for GUI system
" Created flexible solutions in excel to address future clients
" Built solution to speed up rental process by automating commercial contracts in GUI
" Find the fastest and accurate solution to resolve customer issues
Comcast Xfinity Miramar, FL
(CSA) Customer Support Analyst May 2018 - June 2019
" Responsible for reconciling individual with small business accounts
" Dealing with internal people and external customers
" Making sure the quotas are met at the end of each month
" Being responsible for ensuring the account orders are put in accurately
Nova Southeastern University Ft. Lauderdale, FL
(BSA1) Business System Analyst 1 January 2018 - April 2018
" Analyzing the biographic and demographical database
" Being responsible for updating and cleaning up school records in excel
" Uploading new alumni records into the Banner Advancement module
" Coordinates, prioritizes and supervises the work given to student workers
Eleventh Judicial Circuit Court of Florida
(CITeS) Court Information Technology Services
Miami, FL, September 2011 - November 2011 - Intern
" Created and analyzed complex cases by executing appropriated solutions
" Developed an excel matrix to track inventory of old and new technical equipment
" Supported help desk and network managers with various Ad-hoc request
" Developed a diagnostic tool to perform maintenance in the hardware
KEY COURSES/ HP Quality Center Microsoft Project Microsoft Office Microsoft Publisher TRAINING Visual Basic Microsoft Access Expression Web Microsoft Outlook
Tableau SAP
LANGUAGES English, Hindi, Urdu, minor proficiency in Spanish
COMMUNITY SERVICE Dedicated volunteer on Friday nights for the youth group at local community
Tumseel Nizami
Cell: ------------ ------------
US CITIZEN
KEY SKILLS Strong Analytical and Technical skills, Software testing experience, Strong interpersonal and Communication skills, Detail oriented, Team Player, Self-motivated, and Fast learner
EDUCATION Florida International University Miami, FL
Bachelor of Business Administration April 2010
Major:Business
Minor: Management Information Systems
CERTIFICATE Florida International University April 2010 Business Intelligence / Data analysis, reporting and quantitative data modeling
Excel / formulas, pivot tables and vlookup function
EXPERIENCE Avis Budget Group Ft. Lauderdale, FL
(QCA) Quality Control Analyst 1/Sales December 2013 - March 2020
" Work with IT and business on defects and change requests for GUI system
" Created flexible solutions in excel to address future clients
" Built solution to speed up rental process by automating commercial contracts in GUI
" Find the fastest and accurate solution to resolve customer issues
Comcast Xfinity Miramar, FL
(CSA) Customer Support Analyst May 2018 - June 2019
" Responsible for reconciling individual with small business accounts
" Dealing with internal people and external customers
" Making sure the quotas are met at the end of each month
" Being responsible for ensuring the account orders are put in accurately
Nova Southeastern University Ft. Lauderdale, FL
(BSA1) Business System Analyst 1 January 2018 - April 2018
" Analyzing the biographic and demographical database
" Being responsible for updating and cleaning up school records in excel
" Uploading new alumni records into the Banner Advancement module
" Coordinates, prioritizes and supervises the work given to student workers
Eleventh Judicial Circuit Court of Florida
(CITeS) Court Information Technology Services
Miami, FL, September 2011 - November 2011 - Intern
" Created and analyzed complex cases by executing appropriated solutions
" Developed an excel matrix to track inventory of old and new technical equipment
" Supported help desk and network managers with various Ad-hoc request
" Developed a diagnostic tool to perform maintenance in the hardware
KEY COURSES/ HP Quality Center Microsoft Project Microsoft Office Microsoft Publisher TRAINING Visual Basic Microsoft Access Expression Web Microsoft Outlook
Tableau SAP
LANGUAGES English, Hindi, Urdu, minor proficiency in Spanish
COMMUNITY SERVICE Dedicated volunteer on Friday nights for the youth group at local community