Sales/CSR/Accounting
Martie Costello
M------------
Mobile :------------
OBJECTIVE
To secure mutually beneficial employment in which I can incorporate my experience
in sales, management, accounting, customer service, or a combination of these skills.
EMPLOYMENT HISTORY
Certified Tax Preparer 2017
Liberty Tax Service
San Antonio, TX
Seasonal tax preparation for personal and small business Income taxes.
Renewal Agent / Dispatcher
American Automobile Association(AAA) 2014
Outbound telemarketing to sell renewals and new memberships.
Handling overflow calls to dispatch roadside assistance to members.
Customer Service Agent 2013-2014
Meijer
Grand Rapids, MI
Seasonal position as a home-based agent for Meijer retail stores.
Excellent call handling statistics.
Average call volume of 400 calls per day, sometimes over 700 during peak holiday season.
Sales and Service Agent 2013
1-800-F------------
Seasonal position as a home-based sales and customer service agent for national
floral delivery company.
Excellent call handling statistics during peak Mother’s day season.
Accounting Consultant 2009 - 2012
Robert Half International
San Antonio, TX
Temporary assignments for Accountemps and OfficeTeam divisions.
Processing of heavy A/P and A/R, Job cost analysis, and payroll.
Accounting manager for companies with multi-billion dollar government contracts.
Inside Sales Associate 2008 – 2009
Primetime Advertising
San Antonio, TX
Outbound Business to Business sales of promotional items for advertising
small to medium sized businesses, as well as regional sites for large corporations.
Vendor Sales Liaison 2007
Campaigners, Inc
El Segundo, CA
Seasonal promotional sales for Sony electronics in Phoenix, AZ Best Buy stores.
Service to Sales Representative 2005 - 2006
JP Morgan Chase
San Antonio, TX
Customer service and sales for credit card member call center.
Consistently exceeded sales and call handling goals.
Set new sales records during first month out of training.
Sales/Customer Service Representative 2004
T------------
San Antonio, TX
Inbound customer service and sales of travel products including air, car and hotel reservations and vacation packages.
Extensive use of travel industry computer software.
Excellent call handling statistics, consistently exceeding sales goals.
Appointment Setter 2003 - 2004
Joint Concepts, Inc.
San Antonio, TX
Outbound appointment setting for dating service.
Cold calling and prospecting for new clients
Insurance Agent/Marketing Representative 2000 - 2003
West TeleServices
San Antonio, TX
Bilingual outbound telephone sales representative for Fortune 500 companies.
Trained and supervised telemarketing representatives.
EDUCATION
University of the Incarnate Word, San Antonio, TX 1994-1998
Coursework toward Bachelor of Arts in Music Industry Studies,
With Minors in Theatre and Communications
San Antonio College
Associate of Arts Degree in Fine Arts 1994
Martie Costello
M------------
Mobile :------------
OBJECTIVE
To secure mutually beneficial employment in which I can incorporate my experience
in sales, management, accounting, customer service, or a combination of these skills.
EMPLOYMENT HISTORY
Certified Tax Preparer 2017
Liberty Tax Service
San Antonio, TX
Seasonal tax preparation for personal and small business Income taxes.
Renewal Agent / Dispatcher
American Automobile Association(AAA) 2014
Outbound telemarketing to sell renewals and new memberships.
Handling overflow calls to dispatch roadside assistance to members.
Customer Service Agent 2013-2014
Meijer
Grand Rapids, MI
Seasonal position as a home-based agent for Meijer retail stores.
Excellent call handling statistics.
Average call volume of 400 calls per day, sometimes over 700 during peak holiday season.
Sales and Service Agent 2013
1-800-F------------
Seasonal position as a home-based sales and customer service agent for national
floral delivery company.
Excellent call handling statistics during peak Mother’s day season.
Accounting Consultant 2009 - 2012
Robert Half International
San Antonio, TX
Temporary assignments for Accountemps and OfficeTeam divisions.
Processing of heavy A/P and A/R, Job cost analysis, and payroll.
Accounting manager for companies with multi-billion dollar government contracts.
Inside Sales Associate 2008 – 2009
Primetime Advertising
San Antonio, TX
Outbound Business to Business sales of promotional items for advertising
small to medium sized businesses, as well as regional sites for large corporations.
Vendor Sales Liaison 2007
Campaigners, Inc
El Segundo, CA
Seasonal promotional sales for Sony electronics in Phoenix, AZ Best Buy stores.
Service to Sales Representative 2005 - 2006
JP Morgan Chase
San Antonio, TX
Customer service and sales for credit card member call center.
Consistently exceeded sales and call handling goals.
Set new sales records during first month out of training.
Sales/Customer Service Representative 2004
T------------
San Antonio, TX
Inbound customer service and sales of travel products including air, car and hotel reservations and vacation packages.
Extensive use of travel industry computer software.
Excellent call handling statistics, consistently exceeding sales goals.
Appointment Setter 2003 - 2004
Joint Concepts, Inc.
San Antonio, TX
Outbound appointment setting for dating service.
Cold calling and prospecting for new clients
Insurance Agent/Marketing Representative 2000 - 2003
West TeleServices
San Antonio, TX
Bilingual outbound telephone sales representative for Fortune 500 companies.
Trained and supervised telemarketing representatives.
EDUCATION
University of the Incarnate Word, San Antonio, TX 1994-1998
Coursework toward Bachelor of Arts in Music Industry Studies,
With Minors in Theatre and Communications
San Antonio College
Associate of Arts Degree in Fine Arts 1994