Sales Coordinator
MARIELA DISLA-CRUZ
09/2019 – 12/2019
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1925 S Cooper St #262
Arlington, TX 76011
PROFESSIONAL EXPERIENCE:
HONEST PAWS (ALTVA HOLDINGS) – TX
SALES TEAM ADMINISTRATIVE ASSISTANT (CONTRACT)
? Support to the Business-to-Business Sales team and Vice President of Brand Development
? Inbound/Outbound Phone, email, and F2F support
? CRM Salesforce software administrator
? In charge of pulling weekly sales reports, monthly product sales report, inventory reports, and sample
orders
? Shipping and PO processing
? Adobe Acrobat, Word, Excel, Google Docs, SKUBANA
CERTAPET (ALTVA HOLDINGS) - PUERTO RICO & TEXAS 05/2018 – 09/2019
CUSTOMER EXPERIENCE REPRESENTATIVE
? Inbound/Outbound phone support assisting patients and licensed health professionals with password
reset and account updates in their designated portals
? Maintain HIPPA guidelines while connecting patients to licensed health care professionals
? Email support to external customers and internal employees
? Patient follow-up
? White-Glove support and account maintenance
? Zendesk, Word, Excel, Adobe Acrobat
ALIGHT SOLUTIONS (PREVIOUSLY AON) - SAN JUAN, PUERTO RICO 08/2017 – 03/2018
CUSTOMER SERVICE REPRESENTATIVE
? High volume inbound phone support assisting the AT&T Employee Health Plan Open Enrollment period
in the United States and Puerto Rico.
? White-Glove support to AT&T employees
? Assisting with open enrollment options, current plan coverage, and any life event changes affecting
medical plan.
? Escalations to the “On-Going” team for further assistance
? Outlook, Word, Excel
GROUP SERVICES INC 06/2014 – 06/2017
RESORT CUSTOMER CONCIERGE COORDINATOR
? Selling, managing, and coordinating resort tours across 6 hotels.
? White-Glove customer service to all guests and internal employees
? Inbound/Outbound communication via phone and email
? Outlook, Word, Excel
EDUCATION:
UNIVERSITY OF PUERTO RICO, CAROLINA
Bachelor’s Degree in Graphic Arts
LANGUAGES SPOKEN:
• Complete Spanish and English Fluency
MARIELA DISLA-CRUZ
09/2019 – 12/2019
------------
------------
1925 S Cooper St #262
Arlington, TX 76011
PROFESSIONAL EXPERIENCE:
HONEST PAWS (ALTVA HOLDINGS) – TX
SALES TEAM ADMINISTRATIVE ASSISTANT (CONTRACT)
? Support to the Business-to-Business Sales team and Vice President of Brand Development
? Inbound/Outbound Phone, email, and F2F support
? CRM Salesforce software administrator
? In charge of pulling weekly sales reports, monthly product sales report, inventory reports, and sample
orders
? Shipping and PO processing
? Adobe Acrobat, Word, Excel, Google Docs, SKUBANA
CERTAPET (ALTVA HOLDINGS) - PUERTO RICO & TEXAS 05/2018 – 09/2019
CUSTOMER EXPERIENCE REPRESENTATIVE
? Inbound/Outbound phone support assisting patients and licensed health professionals with password
reset and account updates in their designated portals
? Maintain HIPPA guidelines while connecting patients to licensed health care professionals
? Email support to external customers and internal employees
? Patient follow-up
? White-Glove support and account maintenance
? Zendesk, Word, Excel, Adobe Acrobat
ALIGHT SOLUTIONS (PREVIOUSLY AON) - SAN JUAN, PUERTO RICO 08/2017 – 03/2018
CUSTOMER SERVICE REPRESENTATIVE
? High volume inbound phone support assisting the AT&T Employee Health Plan Open Enrollment period
in the United States and Puerto Rico.
? White-Glove support to AT&T employees
? Assisting with open enrollment options, current plan coverage, and any life event changes affecting
medical plan.
? Escalations to the “On-Going” team for further assistance
? Outlook, Word, Excel
GROUP SERVICES INC 06/2014 – 06/2017
RESORT CUSTOMER CONCIERGE COORDINATOR
? Selling, managing, and coordinating resort tours across 6 hotels.
? White-Glove customer service to all guests and internal employees
? Inbound/Outbound communication via phone and email
? Outlook, Word, Excel
EDUCATION:
UNIVERSITY OF PUERTO RICO, CAROLINA
Bachelor’s Degree in Graphic Arts
LANGUAGES SPOKEN:
• Complete Spanish and English Fluency