Sales Coordinator
Anthony Lofaro
21 Pickwick Drive
Ottawa, Ontario K2J 3H7
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Objective: to obtain a Sports Data Analyst position where my 20 years of knowledge and understanding of both Hockey and Soccer can be used to its fullest potential while helping achieve your compeny’s goals and needs.
Profile:?
• Knowledgeable in Microsoft Office applications (including Outlook, Word, Excel, PowerPoint, Internet/Intranet)
• 12 + years of direct sales and customer service experience with Rogers Communications
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to think quickly in an environment with minimal resources
• Great project management and process improvement skills
• Excellent verbal/communication skills
• Strong customer service skills in a multi-tasking, high priority environment
• A proven track record as a top performing sales professional who has consistently exceeded sales performance objectives ( Grand prize winner of the Circle of Champions Program in 2014)
• Ability to work both independently and in a team environment
• Experience with all systems( Genesys, V21, SGI and Oasys)
• Knowledge of field sales and associated processes
Education:?
Small & Medium Business Enterprise Management
Algonquin College 2002-2004
Mother Teresa High School – 1998 – 2002
Certified member of Acclivus R3 Sales Program
Certified member of Stellar Sales Program
Relevant Employment:
Rogers Communications Inc.
Connected for Success Sales Specialist – Aug 2017- current
Major Functions:
• Review partnership agreements with all Non-profit housing organizations
• Responsible for creating new accounts for new and existing clients
• Outbound calling to prospect new clients
• Maintain an organized and accessible file system for administrative and sales members
Rogers Communications Inc.
Inside Sales Representative (Team Leader) – Consumer Major Accounts – November 2011- current
Major Functions:
• Providing a “Solution” based and “Consultative” based approach to selling to new and existing residential customers
• Proactively identify business development opportunities over the phone with existing and new clients
• Experience in an outbound cold calling capacity
• Building and maintaining a non-transactional opportunity funnel
• Manage client accounts and provide excellent service
• Deliver monthly sales quotas and exceeding sales activity standards
• Partner and maintain long-lasting relationships with clients
• Demonstrated ability to problem solve in a time pressure environment
Rogers Communications Inc.
Training Support Consultant (Consumer Inside Sales & Customer Care Department) June 2009- November 2011
Major Functions:
• Providing hands on, on-going coaching, leadership and support to the Inside Sales Team focusing on consumer business to ensure monthly quotas are continuously met or exceeded
• Supervise and motivate the Inside Sales Team to obtain set objectives for customer education/customer prospecting and customer satisfaction
• Provide sales management funnel guidance, and manage weekly sales reports to monitor sales activity and ensure quality performance
• Accountable for sales planning, strategy development and plan implementation
Rogers Customer Relations Consultant – December 2007- June 2009
?Major Functions:
• Passionately connect and build rapport with a variety of customers and their changing needs
• Building relationships and loyalty with customers via friendly, efficient and high-quality customer service
• Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests
• Handle escalated calls from our internal and third party customer service consultants
Rogers Outbound Sales Representative – November 2005- December 2007
?Major Functions
• Conduct cold selling to existing and potential clients with focus on up selling or cross-selling additional products
• Right size our customers based on their individual needs and promote appropriate products and services as necessary
• Inbound and Outbound calls to residential addresses to sell Rogers' products and services
• Articulate customer trends and identify new sales programs and tactics to support individual, team and corporate goals.
Sobeys Inc.
Customer Service Clerk – June 2002 – November 2005
?Major Functions:
• Receive product deliveries, ensuring order and invoice accuracy
• Maintain knowledge of product, provide information to customer regarding use and preparation
• Assist with ordering, receiving, stocking and display of product related products, maintain department cleanliness, and provide customer service
?
?
References available upon request
Anthony Lofaro
21 Pickwick Drive
Ottawa, Ontario K2J 3H7
------------
A------------
?
Objective: to obtain a Sports Data Analyst position where my 20 years of knowledge and understanding of both Hockey and Soccer can be used to its fullest potential while helping achieve your compeny’s goals and needs.
Profile:?
• Knowledgeable in Microsoft Office applications (including Outlook, Word, Excel, PowerPoint, Internet/Intranet)
• 12 + years of direct sales and customer service experience with Rogers Communications
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to think quickly in an environment with minimal resources
• Great project management and process improvement skills
• Excellent verbal/communication skills
• Strong customer service skills in a multi-tasking, high priority environment
• A proven track record as a top performing sales professional who has consistently exceeded sales performance objectives ( Grand prize winner of the Circle of Champions Program in 2014)
• Ability to work both independently and in a team environment
• Experience with all systems( Genesys, V21, SGI and Oasys)
• Knowledge of field sales and associated processes
Education:?
Small & Medium Business Enterprise Management
Algonquin College 2002-2004
Mother Teresa High School – 1998 – 2002
Certified member of Acclivus R3 Sales Program
Certified member of Stellar Sales Program
Relevant Employment:
Rogers Communications Inc.
Connected for Success Sales Specialist – Aug 2017- current
Major Functions:
• Review partnership agreements with all Non-profit housing organizations
• Responsible for creating new accounts for new and existing clients
• Outbound calling to prospect new clients
• Maintain an organized and accessible file system for administrative and sales members
Rogers Communications Inc.
Inside Sales Representative (Team Leader) – Consumer Major Accounts – November 2011- current
Major Functions:
• Providing a “Solution” based and “Consultative” based approach to selling to new and existing residential customers
• Proactively identify business development opportunities over the phone with existing and new clients
• Experience in an outbound cold calling capacity
• Building and maintaining a non-transactional opportunity funnel
• Manage client accounts and provide excellent service
• Deliver monthly sales quotas and exceeding sales activity standards
• Partner and maintain long-lasting relationships with clients
• Demonstrated ability to problem solve in a time pressure environment
Rogers Communications Inc.
Training Support Consultant (Consumer Inside Sales & Customer Care Department) June 2009- November 2011
Major Functions:
• Providing hands on, on-going coaching, leadership and support to the Inside Sales Team focusing on consumer business to ensure monthly quotas are continuously met or exceeded
• Supervise and motivate the Inside Sales Team to obtain set objectives for customer education/customer prospecting and customer satisfaction
• Provide sales management funnel guidance, and manage weekly sales reports to monitor sales activity and ensure quality performance
• Accountable for sales planning, strategy development and plan implementation
Rogers Customer Relations Consultant – December 2007- June 2009
?Major Functions:
• Passionately connect and build rapport with a variety of customers and their changing needs
• Building relationships and loyalty with customers via friendly, efficient and high-quality customer service
• Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests
• Handle escalated calls from our internal and third party customer service consultants
Rogers Outbound Sales Representative – November 2005- December 2007
?Major Functions
• Conduct cold selling to existing and potential clients with focus on up selling or cross-selling additional products
• Right size our customers based on their individual needs and promote appropriate products and services as necessary
• Inbound and Outbound calls to residential addresses to sell Rogers' products and services
• Articulate customer trends and identify new sales programs and tactics to support individual, team and corporate goals.
Sobeys Inc.
Customer Service Clerk – June 2002 – November 2005
?Major Functions:
• Receive product deliveries, ensuring order and invoice accuracy
• Maintain knowledge of product, provide information to customer regarding use and preparation
• Assist with ordering, receiving, stocking and display of product related products, maintain department cleanliness, and provide customer service
?
?
References available upon request