Sales and Customer Service Expert
WORK EXPERIENCE
Sales Analyst at BrainPOP LLC
? Increased sales in some states by over 30% in 2015
? Analyzed sales data from all over the country specializing in Hawaii, Idaho, Wyoming, Montana,
Ohio, and Texas
? Devised marketing strategies and pricing strategies including specialized pricing, discounts, and
limited deals for new customers
? Traveled to organizations and various Educational technology conferences throughout the
country and represented the BrainPOP Sales team at those locations, providing information to
new customers as well as updated information to current customers
? Created and implemented data tools within our CRM to help improve sales pipeline
Subscriber Relations at BrainPOP LLC
? Responded to over 50 emails a day, over 50 calls a day, and over 50 cases a day, providing
customer support to subscribers and feedback to the QA team, sales team, and developers
? Created Google and Excel spreadsheets and recorded user statistics for issues affecting large
numbers of subscribers
? Created quotes for new and renewing classroom accounts
? Processed billing, credits, and verified customer information, using Verisign through Paypal
? Provided information for school and district subscription prospects to sales analysts and reps
Tech & Customer Support Specialist at Kaplan
? Used Salesforce to oversee issue and development tracking for K------------
? Confirmed payment history while providing assistance to customers with billing issues
? Managed student online accounts, provided access to students and determined authorization for
account extensions with special case customers
? Resolved issues with and stayed current on changing syllabus features and layouts for 14 different
courses
? Offered tutorials and provided walkthroughs on how to best use Kaplan's interface for students
with limited computer knowledge
Assistant Manager at Simple Studios
? Introduced new clients and leads that produced sales totalling more than $100,000
? Responsible for bringing in old business by contacting non-return customers
? Used EMS scheduling software to produce quotes for potential long-term rentals
? Negotiated discounts and benefits for long-term and large order rentals
? Introduced new practices including holiday discounts and emailing preferred customers with
special offers
TECHNICAL SKILLS
Outlook, Excel, Word, Salesforce, Netsuite, JIRA, Google Docs, Google Sheets, Google Drive, Comindwork, EMS Scheduling, Wordpress, Photoshop, HTML/ CSS
WORK EXPERIENCE
Sales Analyst at BrainPOP LLC
? Increased sales in some states by over 30% in 2015
? Analyzed sales data from all over the country specializing in Hawaii, Idaho, Wyoming, Montana,
Ohio, and Texas
? Devised marketing strategies and pricing strategies including specialized pricing, discounts, and
limited deals for new customers
? Traveled to organizations and various Educational technology conferences throughout the
country and represented the BrainPOP Sales team at those locations, providing information to
new customers as well as updated information to current customers
? Created and implemented data tools within our CRM to help improve sales pipeline
Subscriber Relations at BrainPOP LLC
? Responded to over 50 emails a day, over 50 calls a day, and over 50 cases a day, providing
customer support to subscribers and feedback to the QA team, sales team, and developers
? Created Google and Excel spreadsheets and recorded user statistics for issues affecting large
numbers of subscribers
? Created quotes for new and renewing classroom accounts
? Processed billing, credits, and verified customer information, using Verisign through Paypal
? Provided information for school and district subscription prospects to sales analysts and reps
Tech & Customer Support Specialist at Kaplan
? Used Salesforce to oversee issue and development tracking for K------------
? Confirmed payment history while providing assistance to customers with billing issues
? Managed student online accounts, provided access to students and determined authorization for
account extensions with special case customers
? Resolved issues with and stayed current on changing syllabus features and layouts for 14 different
courses
? Offered tutorials and provided walkthroughs on how to best use Kaplan's interface for students
with limited computer knowledge
Assistant Manager at Simple Studios
? Introduced new clients and leads that produced sales totalling more than $100,000
? Responsible for bringing in old business by contacting non-return customers
? Used EMS scheduling software to produce quotes for potential long-term rentals
? Negotiated discounts and benefits for long-term and large order rentals
? Introduced new practices including holiday discounts and emailing preferred customers with
special offers
TECHNICAL SKILLS
Outlook, Excel, Word, Salesforce, Netsuite, JIRA, Google Docs, Google Sheets, Google Drive, Comindwork, EMS Scheduling, Wordpress, Photoshop, HTML/ CSS