Sabrina Parada Resume
The Walt Disney Company October 2014- Present
Location: Anaheim, CA
Position: Attraction Trainer
Description: Train Cast members at various Attraction locations to increase performance and efficiency in providing guests with the most memorable experience at the Disneyland Resort. Trainers manage Cast Members and Attraction Location responsibilities, plan weekly/monthly goals for the Attraction and team, train Cast Members to resolve customer conflicts, and coordinate and facilitate a 4-day on-board process for new Cast Members at the Attraction Location.
Position: Attractions Hostess
Description: Greet, load and unload attractions, operate attraction systems within specific safety parameters and guidelines, deliver narrations of varying lengths and provide audience control. The ability to exercise excellent time management skills, maintain great composure under high stress, prioritize, effectively communicate, participate in storytelling, and ensure safety, courtesy, and efficiency play a large role in every action or decision that is made.
Tillys- Corporate HQ April 2017- July 2017
Location: Irvine, CA
Position: E-Commerce Customer Service Representative
Description: Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention. Log and track incoming/ outgoing phone calls, report call volume data and issues to management following established guidelines and procedures. Practice proven effective time allocation for various goals expected of a given assignment, maintain a professional disposition through electronic interactions.
The Walt Disney Company October 2014- Present
Location: Anaheim, CA
Position: Attraction Trainer
Description: Train Cast members at various Attraction locations to increase performance and efficiency in providing guests with the most memorable experience at the Disneyland Resort. Trainers manage Cast Members and Attraction Location responsibilities, plan weekly/monthly goals for the Attraction and team, train Cast Members to resolve customer conflicts, and coordinate and facilitate a 4-day on-board process for new Cast Members at the Attraction Location.
Position: Attractions Hostess
Description: Greet, load and unload attractions, operate attraction systems within specific safety parameters and guidelines, deliver narrations of varying lengths and provide audience control. The ability to exercise excellent time management skills, maintain great composure under high stress, prioritize, effectively communicate, participate in storytelling, and ensure safety, courtesy, and efficiency play a large role in every action or decision that is made.
Tillys- Corporate HQ April 2017- July 2017
Location: Irvine, CA
Position: E-Commerce Customer Service Representative
Description: Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention. Log and track incoming/ outgoing phone calls, report call volume data and issues to management following established guidelines and procedures. Practice proven effective time allocation for various goals expected of a given assignment, maintain a professional disposition through electronic interactions.