Sabina Raja
no image
Sabina Raja

QUALIFICATIONS PROFILE

Performance-focused and dedicated professional, interested in pursuing a challenging role to fully utilize skills honed from hands-on experience within hospital and private clinical practice sectors, as well as strong academic, mission trip, and internship background. Armed with in-depth knowledge of medical science and proven ability to convey scientific ideas and reports to appropriate healthcare professional. Known for displaying a positive, can-do attitude, and genuine compassion; maintaining a calm demeanor in dealing with pressure; and handling multiple priorities within fast-paced environments to ensure the delivery of exceptional care and patient satisfaction. Equipped with well-defined interpersonal and communication skills in establishing positive relationships and coordinating with families, patients, and other healthcare professionals. Multilingual in English, Urdu, and Hindi with working knowledge of Punjabi.

SUMMARY OF RELEVANT EXPERIENCE

Communication and Cross-functional Collaboration
• Exhibited strong communication and negotiation skills, as well as proactive team player attitude to establish and strengthen strong working relationships with the team and department staff
• Built and cultivated positive relationships with patients while ensuring utmost patient satisfaction
• Proactively collaborated with the Management Team to assist with the delivery of patient care and services to nursing home facilities, rehabilitation centers, and board
• Maintained close interaction with doctors and hygienist in a private practice while aiding with daily procedures, performing basic front office and sterilization room tasks, and delivering patient care
• Actively communicated with the institute and colleagues in creating pre-clearance and blood typing of patients for blood donation, as well as in preparing form of communication to obtain blood donations for patients during emergency cases, which increased efficiency by 62%

Patient Services Delivery
• Participated in various mission trips to help in enhancing health awareness and care for individuals, involving the following:
o Colgate Health Awareness 2016: 5,000 individuals covered over a five-day period
o Mercy mission 2017: 2,000 individuals covered over a three-day period
o Mission trip 2018: 500 individuals covered over a one-day period
o Mission trip 2019: 300 individuals covered over a one-day period
o Barkat Foundation 2019: 123 individuals covered over a one-day period
• Generated and conducted women health and woman rights presentation to spread woman health awareness
• Accommodated and referred patients to designated hospital in line with their needs and concerns
• Carried out scaling and polishing, extractions, and fillings upon general screening of their health
• Took charge of providing basic medications and hygiene-related items and conducting medical and dental procedures
• Executed GCP- good clinical practice to ensure proper patient care and management

Research Project Coordination
• Executed research management to ensure completion of work and tasks within the set deadline and adherence to timetable of research project
• Took charge of gathering and evaluating all data and data entry done; aiding with research design format, writing, and editing; and assisting in submitting formal documentation of the research project
• Utilized SPSS for data analysis and Microsoft excel for produce spreadsheets and visuals preparation for data presentation
• Facilitated literature review thoroughly on the topic to identify areas of improvements to further enhance the importance of the research
• Executed GDP- good document practice and ensured all documentation handling done correctly.

Core Administrative Functions
• Demonstrated individual contributor behavior in handling and completing multiple tasks within strict deadline under minimal supervision
• Ensured pre-approval of patients needing financial assistance to complete documentation and start their treatment
• Generated programs to support the improvement of medical and dental care for the campus and hospital
• Efficiently performed patient scheduling and post-operative recall for patients
• Exemplified skills in project management, literature review, research writing, and data collection, entry, and analysis
• Served as the key liaison between doctors and patients to improve the delivery of patient care and services
• Gained knowledge with HIPAA

WORK HISTORY

Head of Patient Care and Documentation, Patient Welfare Society: Jan 2019– Jan 2020 CMH Hospital, Lahore, Pakistan
o Guarantee accurate and correct documentation of patient’s medical and dental history
o Assess documentation of patient’s financial status to categorize the type of financial assistance to cover treatment cost
o Conduct thorough assessment of patient to ensure information is valid and accurate currently
o Act key liaison among doctors, assistants, and staff to provide holistic quality care and treatment for the patient, as well as between project management and care providers to instruct specific protocol to follow
o Deliver hands-on assistance to finance head to inform the degree of financial assistance to cover for the patient, while ensuring accurate documentation of billing of patient
o Handle queries on program design to support those with limited finances but need of immediate medical or dental care
o Offer suggestions and recommendations regarding enhancement of program efficiency and conduct

Dental Resident: April 2018- May 2019 CMH Hospital, Lahore, Pakistan
o Render dental care to all patients by noting current and accurate medical and dental history, examination, investigations, diagnosis, and treatment planning based on patient’s needs, referring to the correct department, and conduction of treatment with post operation care
o Facilitated rotations within Diagnostic, Radiology, Pediatric, Prosthodontics, Restorative and Esthetic, Endodontics, Oral Surgery and Maxillofacial, Periodontology, and Orthodontics departments
o Enhanced clinical skill through continuing education in workshops, anatomy dissection laboratory, pathology laboratory, and dental manikin simulation laboratories
o Maintained emergency medication in department and medication handling in adherence to specific protocol
o Served primary point of contact between doctors and patients as well as between assistances and doctors to further improve patient care
o Efficiently performed all required tasks for the department including patient management, laboratory supplies maintenance, instrument handling and maintenance, patient scheduling, and emergency cases handling while collaborating with professors and head of departments
o Provided interdepartmental needs and communication with external departments and hospital management
o Offered assistance to professors regarding lengthy procedures and surgical cases in the operational theater and on call until patient discharge
o Facilitated all job duties within context of Good Clinical Practice (GCP) to guarantee all procedures and laboratory work followed standard protocol

Intern: Dec 2019 West Coast University, Orange County, CA, USA
o Provided assistance to dental practitioners on the delivery of quality care to patients
o Took charge of observing new techniques and documentation handling

Assistant Office Manager: 2011–2019 Continental Pacific Textiles, Vista, CA, USA
o Aided in managing and assessing office tasks under the supervision of the CEO, while maintaining constant communication and updates for the CEO
o Rendered assistance with staff development, staff training, and achievement of competency standards for all clients
o Supervised staff to ensure alignment with daily and monthly goals for the company and modified goals to meet target set
o Acted as a client liaison, fulfilled supply needs of the client, and maintained communication between client and office staff
o Managed vendors’ activities and guaranteed inventory was updated, and supply demand was sufficient for clientele
o Held accountability for catalog and flyer design and development for clients to have in hand and ensure they were sent out to companies and families in need of services
o Conducted account maintenance duties involving posting of checks using company’s program, running credit cards on file, filling deposit slips, and ensuring Sage accounting was current
o Analyzed inactive accounts activity and executed a business plan to obtain accounts back and open communication channel

Intern: June 2016 Children’s Hospital, San Diego, CA, USA
o Provided support to clinicians while understanding the structure of hospital management
o Secured clear communication between clinicians and office administration to provide good care and comfort to patients

Intern: June 2016- August 2016 Cardinal Dental, La Mesa, CA, USA
o Facilitated office supply maintenance; maintained instruments in sterilization room; cleaned dental trays and properly disposed sharp needles and syringes based on protocol; and helped with instrument cleaning and use of autoclave
o Rendered help to doctor upon unavailability of dental assistances and aided with dental assistances on tasks assigned by doctor to perform on patients
o Conducted simple procedures including teeth whitening under supervision of hygienist
o Initiated the preparation of units for incoming patients and dental tray setup based on protocol, while ensuring all instruments and dental materials were readily available and set for the specific procedure

Orthodontic Intern: June 2014- August 2014 Poway Braces, Dr. William Thomas, San Diego, CA, USA
o Served as assistant to front office staff responsible for administrative operations, while ensuring patient files were up to date
o Executed laboratory work for the orthodontist to ensure Invisalign trays were ready to go for patients
o Carried out sterilization room duties and tray setup for incoming patients, while taking charge of making, finishing, and polishing clear retainers for each patient to ensure comfort and easy to use
o Conducted discussion of cases with the doctor and treatment planning, as well as monitored procedures performed by Orthodontist entailing device handling, placement, braces, Invisalign, orchestrate, and laser treatments

Summer School Coordinator: Administration Manager: June 2010- Sept 2010 ASAS International, Lahore, Pakistan
o Fulfilled administrative duties and coordinated with the director of administration to handle all tasks provided
o Served as key liaison between educationist and administration department to ensure program success for students
o Performed the design of the summer program under the approval of the director, and presented daily assigned tasks to the educationist to conduct in class settings with weekly goals to follow through
o Facilitated weekly discussions with educationist to resolve problems facing with a class and a particular student, as well as contributed to future program designs to guarantee more efficient plan and facilitation of the program

EDUCATION

Bachelor of Dental Surgery, 2018
Institute of Dentistry – CMH Lahore, Lahore, Pakistan
? Host: CMH Olympiad, 2016
? Participant: Photography Competition, 2013 and 2015
? 2nd Place, Pathology Poster Competition – Cancer Staging, 2014
? Participant: Oral Biology Poster Competition – Enamel Staining, 2013

Clinical Rotations
? Diagnostic, Radiology, Pediatric, Prosthodontics, Restorative and Esthetic, Endodontics, Oral Surgery and Maxillofacial, Periodontology, and Orthodontics Departments: approximately 4- 5 years of clinical practice work

PROFESSIONAL DEVELOPMENT

Certification: Basic Life Support (BLS) Certification, Valid Until 2020 – CMH Hospital, Lahore, Pakistan
Infection Control Certification – CMH Hospital, Lahore, Pakistan
Certificate of Most Diligent Organizer on Mission Trip, 2019
Cardiopulmonary Resuscitation (CPR) Certification, For Renewal – Palomar Clinic, San Diego, CA, USA

License: Licensed General Dentist, Valid Until 2022 – Pakistan

Training: Board Certified Medical Affairs (BCMAS), In Progress – ACMA, Oradell, NJ, USA

Conference: 5th Pakistan Association for Dental Research (PADR) Conference, 2018 – Lahore, Pakistan
Head and Neck Conference, 2015 – Lahore, Pakistan

Workshop: Cross Infection Control Workshop, 2014 and 2016 – CMH, Institute of Dentistry

ACTIVITIES

Participant: Blood Donor Society, 2015–Present – Lahore, Pakistan
Colgate Health Awareness Program, 2014 – Lahore, Pakistan

Volunteer: Muslim Community Center, 2009–Present – San Diego, CA, USA
SHINE Humanity, 2019 – Orange County, CA, USA
Barkat Foundation, 2019 – Lahore, Pakistan
Dil Organization, 2017–2019 – San Diego, CA, USA
TCF Organization, 2019 – Los Angeles, CA, USA
Mission Trips, 2018 and 2019 | Mercy Mission, 2017 – Lahore, Pakistan
Pomerado Hospital, 2011–2012 – San Diego, CA, USA

TECHNICAL SKILLS

SPSS | Mendeley | Adobe Photoshop | Sage Accounting | InDesign | PubMed | Google Scholar
Microsoft Office Suite (Excel, Word, and PowerPoint)

RESEARCH PROJECTS

Raja, S. (2019). Awareness of erosion and correlation to diet. Institute of Dentistry, CMH Lahore, Lahore, Pakistan.
Raja, S. (2018). Use of social media – specifically Facebook – between doctor and patient. Institute of Dentistry, CMH Lahore, Lahore, Pakistan.
Raja, S. (2016). Correlation of burnout among dental students. Institute of Dentistry, CMH Lahore, Lahore, Pakistan.

PRESENTATION

Raja, S. (2016). Correlation of burnout among dental students. Paper presented at Institute of Dentistry, CMH Lahore, Lahore, Pakistan.