RyanelResume
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Location: Miami, FL, USA
University: Valencia
Major: Tech support

RyanelResume

OBJECTIVE:

To obtain a challenging and rewarding position with a progressive company that offers continuous learning experiences and career advancement opportunities where I can utilize and build on my acquired skills as a Customer Service Tech Support Professional.

PROFILE SUMMARY:

Experienced Customer Service Professional and Technical Support Specialist
Skilled in the areas of Call Center Operations; providing superior service to customers both internal and external while meeting and exceeding goals of production, performance, call metrics, documentation and quality assurance
Able to professionally support customers with account information, transactions, inquiries, issues, concerns, confirmations, verifications, billing and technical support
Proficient computer skills: Microsoft Office, LAN Networking, Network Virtualization, WAN Networking, PAN Networking, Network Security, Server Virtualization, A+


PROFESSIONAL EXPERIENCE

Customer Service Specialist / Tech Support Specialist / Part Time

Supreme Technicians 2010 -Present
Inbound calls servicing PC/Mac customers
Cleaning and updating systems and maintenance
Upgrading Software
Online and over the phone support as needed

Produce Assistant Manager/ Person in Charge "PIC"

Fred Meyers/ Sept. 2015 - Dec 2017
Managed night shift staff of 5
Stocked dept. floor with fresh produce and vegetables hourly.
Maintain departments cleanliness, also freezer, warehouse and cooler.
Ensuring that Department was ready to open the next morning.

Customer Service Specialist / Card Specialist

Teletech, July -2014 - Aug -2015
Supported client accounts relative to Credit cards
provided superior service to all customers regarding account and billing inquires
Open New Accounts
Utilized multiple software systems for research and issues resolution


Customer Service Specialist / Account Specialist

Healthcare Billing Solutions, May -2012 Dec-2013
Supported client accounts relative to the healthcare / insurance industries
Provided superior service to all customers regarding account and billing inquires
Supplied direction, instruction and support for calls relating to technical issues
Utilized multiple software systems for research and issues resolution
Meet and Exceed performance expectations of productivity, documentation and quality.

Customer Service Specialist / Technical Support

Saveology, Inc., July - 2011 May-2012
Demonstrated excellent customer service skills while supporting client accounts
Effectively promoted and sold client products and services relative to marketing
Assist clients with providing instructional directions and resolution to remote repairs
Selected to assist in the onboarding and training of new customer service Agents

Mortgage Collector

Wyndham Vacation Ownership, Orlando, FL 05/09-07/11
Monitored delinquent accounts
Set-up payment arrangements
Skipped traced owners for collection purposes
Trained new hires agents
Effectively used various company software systems to perform job duties


Manager

R&T Electrical Company, June – 2005 - May - 2009
Managed overall production, shipping, receiving and customer support
Provided supervision, leadership, training and development for a staff of fifteen
Manufactured/distributed products to international, commercial and local businesses
Distributed nationwide emergency exit signs and GFCI electrical outlets
Executed maintenance, security, and payroll for departmental employees


EDUCATION: Computer Information Technology, Valencia College

dependable, energetic, customer service,