Ryan O'Donnell's Resume
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Location: Minneapolis, MN, USA
School: Indiana University
Major: Sports Marketing and Management

Ryan O'Donnell's Resume



Customer Experience and Support
ProTrainings, Remote, USA | July 2016 - Present
- Identify customer needs and deliver effective solutions to improve satisfaction and experience
- Develop and sustain strong relationships with both clients and their employees via email, phone and chat
- Collaborate across teams, relaying clear and accurate information to improve overall customer experience
- On-board new clients to ensure successful adoption of platform
- Contribute ideas in order to advance user experience
- Provide positive enforcement of policies while maintaining the highest level of customer service
- Demonstrate solid work ethic and focus while holding a position that is entirely remote

Operations Coordinator
Ordway Center for Performing Arts, St. Paul, MN | October 2013 – June 2016
- Coordinated events and effectively increased patron awareness and engagement
- Successfully onboarded and mentored new part-time associates to maintain a cohesive and effective team
- Supervised and managed part-time staff at Ordway and Arts Partner events
- Answered 10-15 patron emails and up to 50 phone calls per day
- Generated revenue by proactively upselling and cross-selling to individual patrons.
- Served as primary liaison for rental events and Arts Partner events to ensure optimal customer service

Account Coordinator
No Limit Agency, Chicago, IL | October 2012- October 2013
- Coordinated public relations strategy and managed 45 client accounts
- Devised innovative content to converge media interest with applicable brand conversation
- Pitched original content to national media outlets
- Secured interviews and placements for corporate executives to increase brand awareness
- Developed strong relationships with reporters, producers, and clients
- Demonstrated exceptional organizational skills
- Made 40+ calls a day

Inside Sales Associate
Minnesota Timberwolves, Minneapolis, MN | May 2010-August 2011
- Generated new revenue from group (corporate) and individual ticket sales
- Delivered quality customer service to both clients and prospects while growing the season ticket base
- Made 80-100 cold calls per day

Bachelor of Science in Kinesiology
Indiana University | 2006-2010
- Major: Sport Marketing and Management
- Minors: Business, Marketing, and Spanish
- GPA: 3.4

Minneapolis, Minnesota, Remote