Rudoi resume
PROFESSIONAL SUMMARY
Experienced customer service professional skilled in various forms of communication and operating programs. Skilled instructor both as a teacher and as a manager, taking on individual and group challenges with enthusiasm, going the extra step toward project completion. Has the ability to self-organize to complete tasks in a timely fashion. Takes instruction well and carries out delegated duties effectively, at the same time striving for both coworker and customer satisfaction
EDUCATION
MM in Vocal Performance - University of Minnesota, 2015
BA in Music and Theatre - Concordia University St. Paul, 2012
WORK EXPERIENCE
Sept. 2019 - Present Southwest Minnesota State University
Adjunct Instructor- Applied Voice
- Create syllabi and lesson plans for each semester
- Provide one on one individualized instruction for each student
- Listen and provide feedback for each student
- Compile and organize grades at the end of each semester
Sept. 2019 - Present University of Minnesota, Morris
Adjunct Instructor- Applied Voice
- Create syllabi and lesson plans for each semester
- Provide one on one individualized instruction for each student
- Listen and provide feedback for each student
- Compile and organize grades at the end of each semester
August 2017 - August 2019 Cutting Edge Landscape
Office Assistant
- Answered emails and phone calls in a timely professional fashion
- Ordered and paid vendors for specific projects and products
- Created new organizational system for invoice tracking and technical support
May 201 - Present Private Voice Instructor
Voice Instructor/Private Studio Manager
- Provided weekly, one on one instruction for students, teaching and coaching students on their singing voice and contest pieces
- Managed detailed records of lessons taught and paid for, sending invoices
- Created weekly lesson calendar that included times and dates of lessons.
May 2014 - Present St. Michael-Albertville High School
Voice Instructor/Private Studio Manager
- Provided weekly, one on one instruction for students, teaching and coaching up to ten individual students on their singing voice and contest pieces
- Managed detailed records of lessons taught and paid for, creating and submitting monthly invoices for payroll
- Created weekly lesson calendar that included times and dates of lesson, working around the High School calendar and class times.
July 2014-July 2015 Gorkha Palace
Hostess
- Interacted with customers with ease and friendliness, seating them in a calm efficient manner
- Answered phone calls to accept table reservations, receiving and documenting contact and reservation information
- Accepted phone calls for carry out orders, successfully entering the order into the restaurant operating system
- Prepared restaurant for opening and closing by organizing and cleaning both the dining area and server station
July 2012 – June 2014 Dry Goods
Key holder – Managerial Staff
- A Customer service expert that handled phone calls, addressed customers with complaints and aided customers in finding new wardrobe pieces
- Managed opening and closing of the store through the computer operating system, filing paperwork submitted to corporate offices, and efficiently counting physical currency in each register used for business
- Managed up to 7 Sales Associates per shift, leading by example as to how to effectively help customers and delegating tasks for completion during their shifts
- Trained new hire Sales Associates for customer service, POS instruction, and store operations
- Created store presentations to aid in visual appeal and shopping ease for customers, swiftly making changes in store appearance when necessary and following direction when given
PROFESSIONAL SUMMARY
Experienced customer service professional skilled in various forms of communication and operating programs. Skilled instructor both as a teacher and as a manager, taking on individual and group challenges with enthusiasm, going the extra step toward project completion. Has the ability to self-organize to complete tasks in a timely fashion. Takes instruction well and carries out delegated duties effectively, at the same time striving for both coworker and customer satisfaction
EDUCATION
MM in Vocal Performance - University of Minnesota, 2015
BA in Music and Theatre - Concordia University St. Paul, 2012
WORK EXPERIENCE
Sept. 2019 - Present Southwest Minnesota State University
Adjunct Instructor- Applied Voice
- Create syllabi and lesson plans for each semester
- Provide one on one individualized instruction for each student
- Listen and provide feedback for each student
- Compile and organize grades at the end of each semester
Sept. 2019 - Present University of Minnesota, Morris
Adjunct Instructor- Applied Voice
- Create syllabi and lesson plans for each semester
- Provide one on one individualized instruction for each student
- Listen and provide feedback for each student
- Compile and organize grades at the end of each semester
August 2017 - August 2019 Cutting Edge Landscape
Office Assistant
- Answered emails and phone calls in a timely professional fashion
- Ordered and paid vendors for specific projects and products
- Created new organizational system for invoice tracking and technical support
May 201 - Present Private Voice Instructor
Voice Instructor/Private Studio Manager
- Provided weekly, one on one instruction for students, teaching and coaching students on their singing voice and contest pieces
- Managed detailed records of lessons taught and paid for, sending invoices
- Created weekly lesson calendar that included times and dates of lessons.
May 2014 - Present St. Michael-Albertville High School
Voice Instructor/Private Studio Manager
- Provided weekly, one on one instruction for students, teaching and coaching up to ten individual students on their singing voice and contest pieces
- Managed detailed records of lessons taught and paid for, creating and submitting monthly invoices for payroll
- Created weekly lesson calendar that included times and dates of lesson, working around the High School calendar and class times.
July 2014-July 2015 Gorkha Palace
Hostess
- Interacted with customers with ease and friendliness, seating them in a calm efficient manner
- Answered phone calls to accept table reservations, receiving and documenting contact and reservation information
- Accepted phone calls for carry out orders, successfully entering the order into the restaurant operating system
- Prepared restaurant for opening and closing by organizing and cleaning both the dining area and server station
July 2012 – June 2014 Dry Goods
Key holder – Managerial Staff
- A Customer service expert that handled phone calls, addressed customers with complaints and aided customers in finding new wardrobe pieces
- Managed opening and closing of the store through the computer operating system, filing paperwork submitted to corporate offices, and efficiently counting physical currency in each register used for business
- Managed up to 7 Sales Associates per shift, leading by example as to how to effectively help customers and delegating tasks for completion during their shifts
- Trained new hire Sales Associates for customer service, POS instruction, and store operations
- Created store presentations to aid in visual appeal and shopping ease for customers, swiftly making changes in store appearance when necessary and following direction when given