Rosanna Navarro
Professional Profile
With over 18 years of experience on various management roles in Software Testing and Quality Assurance supervising and leading several software & test engineers both onshore and offshore in the Telecomm field and over a year of experience in an animal health product development company applying both my IT background and analytical skills in the life sciences.
Professional Experience
Skyline Vet Pharma Inc., QA Lead/Project & Data Management, 2017 to Present
• Project and Data Manager for efficacy studies on two new major products in post-surgical pain management. Developed electronic forms submitted to FDA to be used in actual data collection in clinics performing the efficacy study by working closely with Medrio for electronic data capture application, Lashlee Design for initial design and residence DVMs for protocol and requirements. Performed both Unit Testing and User Acceptance Testing of digitalize forms in eSource, a tablet based Medrio application and EDC, a desktop version.
• Designed test plans and defined cases for functional, integration system, and user acceptance testing.
• Manage project timeline and schedules to ensure all tasks are performed on time; create automated reports for the efficacy studies to ensure data accuracy and timely.
• Maintains Skyline’s website (------------) hosting and content management. Responsible for updating major projects status and timeline.
• Manages Information Technology function that includes Bluehost (e-mail and webhosting), DropBox, ShareVault, and Asset Tiger.
• Involved in performing Functional testing, Regression testing, System testing, Integration testing, and User Acceptance testing.
• Performs finance and budget analysis for SVP’s monthly reports, liaise with bookkeeper, maintains actual expenses in the Financial Model, perform variance analysis, 1099 & W-2 preparation, and liaise with auditors on annual audits.
• Support the Chief Financial Officer/Vice President on special projects.
• Manages Human Resources functions including payroll, 401K and benefits administration.
AmDocs, Team Lead: uVerse Integrated System Test & Enterprise Product Catalog, 2012 to 2016
• Managed resources in the United States, Mexico and India that supported AT& uVerse Integrated System Test Application for Ordering, CRM, Enterprise Product Catalog, and Billing.
• Performed defect and risk analysis on defects found during integration testing.
• Responsible for testing estimates, test validation, testing timelines and release schedule.
• Responsible for reviewing test plan and test cases prior to client and development reviews.
• Conducted defect reviews with both the development teams, product owners and the client.
• Managed several test environments for new products/features and regression certification.
• Analyzed metric reports for team goals and accomplishments.
• Coordinated code installation and performed smoke test on test environments after each install.
AT&T, Software Certification for Enterprise and Consumer Products, 1998 to 2012
Technical Team Lead for AT&T Consumer IT – Data Product Services Systems & Internet Protocol TV
• Managed over thirty onshore and offshore resources from Illinois, Texas, California and India responsible for software certification of AT&T’s uVerse (cable), eCDW (Data Warehouse), and Server Events used by Third Party vendors for Internet Protocol TV.
• Managed twenty onshore resources in Illinois that supported unit test certification for Data Product and Services Systems, Information Access Project, PeopleSoft and other smaller midrange applications such as Contract Management, Sales Web and Online Data Invoices.
• Ensured resources were adequately and appropriately allocated for every major release as well as the monthly Application Suite releases or patches.
• Monitored code delivery schedules into test environments located in California, New Jersey and Texas.
• Designed test plans and defined cases for functional and user acceptance testing.
• Prepared user documentation with screenshots for UAT (User Acceptance testing).
• Conducted test plan and detailed test design reviews with the client, development teams, Program Manager, Product Owners and test resources for early defect detection.
• Conducted test plan and detailed test design review with the client, development teams, Program & Product managers, Technical leads and test resources prior to each release.
• Responsible for conducting the SQA review on all projects to ensure process compliance.
• Created Change Requests for future features consideration based on defects submitted.
Senior Business Manager – Independent Testing Team (Hoffman Estates, IL) & DataComm IT (Arlington Heights, IL)
• Supported Data Product and Services’ Independent Testing Team with over sixty onshore and offshore software test resources, Test Leads, and Technical Oversight supporting various applications within AT&Ts consumer space.
• Responsible for managing and prioritizing incoming work requests, resources allocation, budget estimating, and project timelines.
• Worked closely with several IT organizations and upper leadership to identify and quantify business issues associated with budgets and project cost, detailed plans and schedules, estimate on requirements gathering, and allocation of development and test resource.
• Supported DataComm IT responsible for the delivery of Oracle-based applications for purchase and sales order and time entry for union employees and contractors.
• Wrote high level test plan and detailed test and conducted reviews with PMs, Product Managers and clients.
• Executed test scripts, documented defects found and conducted defect reviews with the development teams.
• Responsible for IT processes to ensure compliance to Software Development Life Cycle.
Technical Director - SBC DataComm IT (Arlington Heights, IL)
• Supervised a team of ten software engineers responsible for the delivery of IT Infrastructure, Computer Operations, Security, and Communication and Network Services.
• Conducted test plan and test design reviews with the external clients, development teams, Program Manager, Technical leads and test resources prior to each release.
• Supported Enterprise System Solutions (ESS), Customer Premise Equipment (CPE) Billing and Contract Ledger, and Business Objects Tool for the Remedy Application.
• Analyzed metric reports to ensure goals were met, on target and on budget.
• Responsible for auditing the internal processes within the testing team to ensure compliance to the overall AT&T process.
Technical Scope
Methodology: SDLC Waterfall, Agile (Hybrid)
Testing Platform: Microsoft, Ericsson IPTV/Ericsson Mediaroom TV2 and TV3, Android and iOS devices.
Testing Environment: SIL (System Integration Lab used for unit, system test and regression) in Chicago and San Ramon, CA. PSL (Production Support Lab used for user acceptance, production issues and some regression testing) located in New Jersey and San Ramon, CA.
Testing: Unit, Integration, System Test and User Acceptance. New functionality, Negative, Shake out (Environment readiness), GUI, Web Service, Production Support, Mobile devices (Android, iOS)
Testing Tools : HP ALM/Quality Center, Quick Test Pro, JIRA, , TOAD, Splunk, Test Director, Sharepoint, SoapUI, Microsoft excel, word, Access, Business Object reporting Tools, (IAP) Data Warehouse
Database Systems : Oracle, SQL, DB/2, SQL Server 2003/2008
Education
DeVry University-Illinois Bachelor of Arts (BA), Business Administration, Management and Operations ·
Loyola University of Chicago Associate Degree, Accounting
Professional Profile
With over 18 years of experience on various management roles in Software Testing and Quality Assurance supervising and leading several software & test engineers both onshore and offshore in the Telecomm field and over a year of experience in an animal health product development company applying both my IT background and analytical skills in the life sciences.
Professional Experience
Skyline Vet Pharma Inc., QA Lead/Project & Data Management, 2017 to Present
• Project and Data Manager for efficacy studies on two new major products in post-surgical pain management. Developed electronic forms submitted to FDA to be used in actual data collection in clinics performing the efficacy study by working closely with Medrio for electronic data capture application, Lashlee Design for initial design and residence DVMs for protocol and requirements. Performed both Unit Testing and User Acceptance Testing of digitalize forms in eSource, a tablet based Medrio application and EDC, a desktop version.
• Designed test plans and defined cases for functional, integration system, and user acceptance testing.
• Manage project timeline and schedules to ensure all tasks are performed on time; create automated reports for the efficacy studies to ensure data accuracy and timely.
• Maintains Skyline’s website (------------) hosting and content management. Responsible for updating major projects status and timeline.
• Manages Information Technology function that includes Bluehost (e-mail and webhosting), DropBox, ShareVault, and Asset Tiger.
• Involved in performing Functional testing, Regression testing, System testing, Integration testing, and User Acceptance testing.
• Performs finance and budget analysis for SVP’s monthly reports, liaise with bookkeeper, maintains actual expenses in the Financial Model, perform variance analysis, 1099 & W-2 preparation, and liaise with auditors on annual audits.
• Support the Chief Financial Officer/Vice President on special projects.
• Manages Human Resources functions including payroll, 401K and benefits administration.
AmDocs, Team Lead: uVerse Integrated System Test & Enterprise Product Catalog, 2012 to 2016
• Managed resources in the United States, Mexico and India that supported AT& uVerse Integrated System Test Application for Ordering, CRM, Enterprise Product Catalog, and Billing.
• Performed defect and risk analysis on defects found during integration testing.
• Responsible for testing estimates, test validation, testing timelines and release schedule.
• Responsible for reviewing test plan and test cases prior to client and development reviews.
• Conducted defect reviews with both the development teams, product owners and the client.
• Managed several test environments for new products/features and regression certification.
• Analyzed metric reports for team goals and accomplishments.
• Coordinated code installation and performed smoke test on test environments after each install.
AT&T, Software Certification for Enterprise and Consumer Products, 1998 to 2012
Technical Team Lead for AT&T Consumer IT – Data Product Services Systems & Internet Protocol TV
• Managed over thirty onshore and offshore resources from Illinois, Texas, California and India responsible for software certification of AT&T’s uVerse (cable), eCDW (Data Warehouse), and Server Events used by Third Party vendors for Internet Protocol TV.
• Managed twenty onshore resources in Illinois that supported unit test certification for Data Product and Services Systems, Information Access Project, PeopleSoft and other smaller midrange applications such as Contract Management, Sales Web and Online Data Invoices.
• Ensured resources were adequately and appropriately allocated for every major release as well as the monthly Application Suite releases or patches.
• Monitored code delivery schedules into test environments located in California, New Jersey and Texas.
• Designed test plans and defined cases for functional and user acceptance testing.
• Prepared user documentation with screenshots for UAT (User Acceptance testing).
• Conducted test plan and detailed test design reviews with the client, development teams, Program Manager, Product Owners and test resources for early defect detection.
• Conducted test plan and detailed test design review with the client, development teams, Program & Product managers, Technical leads and test resources prior to each release.
• Responsible for conducting the SQA review on all projects to ensure process compliance.
• Created Change Requests for future features consideration based on defects submitted.
Senior Business Manager – Independent Testing Team (Hoffman Estates, IL) & DataComm IT (Arlington Heights, IL)
• Supported Data Product and Services’ Independent Testing Team with over sixty onshore and offshore software test resources, Test Leads, and Technical Oversight supporting various applications within AT&Ts consumer space.
• Responsible for managing and prioritizing incoming work requests, resources allocation, budget estimating, and project timelines.
• Worked closely with several IT organizations and upper leadership to identify and quantify business issues associated with budgets and project cost, detailed plans and schedules, estimate on requirements gathering, and allocation of development and test resource.
• Supported DataComm IT responsible for the delivery of Oracle-based applications for purchase and sales order and time entry for union employees and contractors.
• Wrote high level test plan and detailed test and conducted reviews with PMs, Product Managers and clients.
• Executed test scripts, documented defects found and conducted defect reviews with the development teams.
• Responsible for IT processes to ensure compliance to Software Development Life Cycle.
Technical Director - SBC DataComm IT (Arlington Heights, IL)
• Supervised a team of ten software engineers responsible for the delivery of IT Infrastructure, Computer Operations, Security, and Communication and Network Services.
• Conducted test plan and test design reviews with the external clients, development teams, Program Manager, Technical leads and test resources prior to each release.
• Supported Enterprise System Solutions (ESS), Customer Premise Equipment (CPE) Billing and Contract Ledger, and Business Objects Tool for the Remedy Application.
• Analyzed metric reports to ensure goals were met, on target and on budget.
• Responsible for auditing the internal processes within the testing team to ensure compliance to the overall AT&T process.
Technical Scope
Methodology: SDLC Waterfall, Agile (Hybrid)
Testing Platform: Microsoft, Ericsson IPTV/Ericsson Mediaroom TV2 and TV3, Android and iOS devices.
Testing Environment: SIL (System Integration Lab used for unit, system test and regression) in Chicago and San Ramon, CA. PSL (Production Support Lab used for user acceptance, production issues and some regression testing) located in New Jersey and San Ramon, CA.
Testing: Unit, Integration, System Test and User Acceptance. New functionality, Negative, Shake out (Environment readiness), GUI, Web Service, Production Support, Mobile devices (Android, iOS)
Testing Tools : HP ALM/Quality Center, Quick Test Pro, JIRA, , TOAD, Splunk, Test Director, Sharepoint, SoapUI, Microsoft excel, word, Access, Business Object reporting Tools, (IAP) Data Warehouse
Database Systems : Oracle, SQL, DB/2, SQL Server 2003/2008
Education
DeVry University-Illinois Bachelor of Arts (BA), Business Administration, Management and Operations ·
Loyola University of Chicago Associate Degree, Accounting