Rosalind Cater
Rosalind Cater
Houston, Texas 77064
------------
------------
Professional Summary
Exceptional customer care professional with over 10 years’ experience, who addresses inquiries with a reputation for resolving problems, improving customer satisfaction. Proven success in leadership, multi-talented in work performance, consistently rewarded for success in planning operational improvements. Experience in policy development and staff management procedures positively impacting overall determination and productivity.
Skills:
• POS systems operation * Data Entry
• Budget coordination * Customer service oriented
• Travel coordination * Training and development
• Office administration * Multi-line telephone service
• Customer and client relations
• Microsoft
Work History
Travel Agent (Owner) 7/2017 to Current
Cater Travel Agency
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
CSA/Cashier 10/2015 to 7/2017
99 Cents Only Store - Houston, TX
• Friendly customer service, going above and beyond to ensure that the customers’ needs were met to the best of my ability.
• Cashiering; key- tender effectiveness (quick check out), key- coding on a basic computer keyboard, effective scan coordination of barcoded merchandise, payment handling (cash, debit/ credit/ gift cards)
Senior Activity Coordinator 10/2013 to 04/2014
Commons of Grace Senior Apartments - Houston, TX
• Design programs that address the social, physical and emotional needs of the senior.
• Presented programs that include various in-house activities as well as sub-contracted. The services performed were geared toward enhancing their quality of life.
• Plan, directs, coordinates and implements a wide range of activities tailored to meet the specific needs and interests of the elderly.
• As a coordinator, I was to be able to adjust activities for all involved, to be able to speak clearly and passionately to guests, answer questions and keep people motivated
Receptionist/Office Assistant 1/2001 to 9/2009
Duncan Mortuary - Houston, TX
• Greet incoming visitors, and families in a professionally and provide friendly, knowledgeable assistance.
• Schedule office meetings and family appointments
• Assist in administrative duties for office team, including making phone calls, copies and schedules
Education
Texas Southern University- Houston, Texas 1/2013 - 5/2015
• Majored in Social Work
• Continuing education in Mental Health and Behavior Counseling
Lonestar College - Houston, TX 8/2009 - 12/2012
Affiliations
President of Grace Cathedral Church Usher 2012 - current
Certifications/Accomplishments
Volunteer- Houston Food Bank, Houston, Texas 1996-2017
S.H.A.P.E. Community Center - Houston, Texas 2014
Mental Health Coach 2018- Present
Motivation
What motivates me is helping others, desire to do my best, happiness and pride, stable future, being part of a trustworthy leadership, learning new things, mentoring and coaching others, meeting deadlines, and I love talking to new people and building a relationship.
Rosalind Cater
Houston, Texas 77064
------------
------------
Professional Summary
Exceptional customer care professional with over 10 years’ experience, who addresses inquiries with a reputation for resolving problems, improving customer satisfaction. Proven success in leadership, multi-talented in work performance, consistently rewarded for success in planning operational improvements. Experience in policy development and staff management procedures positively impacting overall determination and productivity.
Skills:
• POS systems operation * Data Entry
• Budget coordination * Customer service oriented
• Travel coordination * Training and development
• Office administration * Multi-line telephone service
• Customer and client relations
• Microsoft
Work History
Travel Agent (Owner) 7/2017 to Current
Cater Travel Agency
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
CSA/Cashier 10/2015 to 7/2017
99 Cents Only Store - Houston, TX
• Friendly customer service, going above and beyond to ensure that the customers’ needs were met to the best of my ability.
• Cashiering; key- tender effectiveness (quick check out), key- coding on a basic computer keyboard, effective scan coordination of barcoded merchandise, payment handling (cash, debit/ credit/ gift cards)
Senior Activity Coordinator 10/2013 to 04/2014
Commons of Grace Senior Apartments - Houston, TX
• Design programs that address the social, physical and emotional needs of the senior.
• Presented programs that include various in-house activities as well as sub-contracted. The services performed were geared toward enhancing their quality of life.
• Plan, directs, coordinates and implements a wide range of activities tailored to meet the specific needs and interests of the elderly.
• As a coordinator, I was to be able to adjust activities for all involved, to be able to speak clearly and passionately to guests, answer questions and keep people motivated
Receptionist/Office Assistant 1/2001 to 9/2009
Duncan Mortuary - Houston, TX
• Greet incoming visitors, and families in a professionally and provide friendly, knowledgeable assistance.
• Schedule office meetings and family appointments
• Assist in administrative duties for office team, including making phone calls, copies and schedules
Education
Texas Southern University- Houston, Texas 1/2013 - 5/2015
• Majored in Social Work
• Continuing education in Mental Health and Behavior Counseling
Lonestar College - Houston, TX 8/2009 - 12/2012
Affiliations
President of Grace Cathedral Church Usher 2012 - current
Certifications/Accomplishments
Volunteer- Houston Food Bank, Houston, Texas 1996-2017
S.H.A.P.E. Community Center - Houston, Texas 2014
Mental Health Coach 2018- Present
Motivation
What motivates me is helping others, desire to do my best, happiness and pride, stable future, being part of a trustworthy leadership, learning new things, mentoring and coaching others, meeting deadlines, and I love talking to new people and building a relationship.