Robyn "Coyo" Lam 's Resume
Marketing and Advertising
Location: Portland, Oregon, USA
School: Portland State University
Major: Marketing and Advertising

Robyn "Coyo" Lam 's Resume

Profile
Heart centered and goal-oriented person who strives to be efficient while connecting with others. Seeking position that will allow me to embrace my creativity, compassion, and love for connection.

Experience
LUSH Fresh Handmade Cosmetics LLC | Kimmee Park ------------
708 NW 23rd Ave, Portland, OR 97210 —February 2019 - Present
Floor Leader: Open/Close the store, Handle money in the safe and POS (registers) tills, be up to date with sales reports. Communicate the daily goals and inspire the team to be optimistic, creative, and active in the work place. Counsels work conflict, conference meeting sit-ins, keep store presentable, product knowledge, accommodate guests,sampling, boost morale, coaching/feedback to staff, build and maintain customer relations, online work orders, build repoir, determine needs, up-sell to guests.

Vitamin Shoppe Tanasbourne | Devin Venagly ------------
2711 Nw Towne Center Dr. Beaverton, OR 97006 —October 2018 - February 2019
Assistant Manager: Open/Close the store depending on shift. Handle money in the safe and POS (registers) tills, run deposits to the bank, read through e-mails within the district, contact brand representatives regularly, and be up to date with sales reports. Communicate the daily goals and inspire the team to be optimistic, creative, and active in the work place. Counsels work conflict, conference meeting sit-ins, keep store presentable, product knowledge, DSHEA, accommodate guests, keep up with sales reports, sampling, boost morale, manage social media, build and maintain customer relations, online work orders, up-sell to guests, read and set planograms, ZOH reports.
Vitamin Shoppe East Plano | Sarah Baker ------------ 
1001 North Central Expressway 100 Plano, TX 75075 — May 2018 - October 2018 
Assistant Manager ——- (Transferred, See above)

Whole Foods Market Fremont | Chris Burden ------------
3535 NE 15th Ave. Portland, OR 97212
Market Team Member and Front End Store Support — Nov 2016 - April 2018 (Transfer)
Market Team: Market team consists of the Grocery and Whole Body team.
Grocery: Daily huddles to discuss goal for the day. Restock shelves, rotate products, and face the aisles. Assist guests find items on shopping lists, up-sell relevant products. Unload and stock daily freight. Continuously restock and re-face the store until close, and make the store look beautiful for the morning crew. Lead new team members in absence of supervisor.
Whole Body: Audit products, check expiration dates, and log temperatures hourly. Face the perimeter, rotate items, and push sale items. Make and print labels and preform price checks. Assist guests with finding appropriate supplements and body care items for their needs, up-sell relevant products. Study homeopathic supplements, vitamins, herbal tinctures, and know about our products.
Store Support: Cashier and crank guests through the line as quickly as possible while maintaining a positive charisma that stays with them for the rest of their day. Assist guests find what they are searching for. Run carts from the parking lot to the front of the store, bag high volumes of groceries in an appropriate amount of time. Contribute valuable ideas that benefit the entire store. Fill in positions around the store where needed.


Whole Foods Market Plano | Mark Frietas ------------
2201 Preston Rd. Plano, TX 95093
Green Missions Lead and Front End Store Support — Nov 2016 - April 2018 Green Missions 
GM Lead: Work with regional environmental teams to create ideas that can encourage recycling, composting, and eco-friendly habits. Educate team members and guests about the power of green-living, plan meetings and events to empower the planet.
Store Support: Cashier and crank guests through the line as quickly as possible while maintaining a positive charisma that stays with them for the rest of their day. Assist guests find what they are searching for. Run carts from the parking lot to the front of the store, bag high volumes of groceries in an appropriate amount of time. Contribute valuable ideas that benefit the entire store. Fill in positions around the store where needed.
LA Fitness in Richardson | Alicia Nguyen ------------
1451 E Beltline Rd. Richardson, TX 75081
Reception and Kids Klub — April 2016 - Oct 2016

Receptionist: Key(s) holder and open the gym each morning. Continuously provide high levels of guest appreciation and create relationships with regular guests. Manage gym while Manager is away. Set appointments, create ads, transfer and both take and send phone calls. Assist guests with billing and account cancelations, provide information regarding their accounts, handle distressed guests in an appropriate manner, seek solutions that benefit everyone. Preform daily equipment and pool logs, schedule maintenance crews, and order new equipment and materials.
Kids Klub: Tend to the needs of of children between the ages of three month olds to twelve year olds, consult professionally with the parents, innovate schedules with daily activities and games to engage the children, create solutions, quickly make decisions and problem solve various situations.
Pooch Hotel in Richardson | April Gibbons ------------
751 S Central Expy. Richardson, TX 75081
Pack Leader — April 2015 - April 2016
Manage large groups of dogs for up to eight hours a day, clean the kennels and hotel, book grooming/training appointments and boarding reservations, handle the dogs’ feeding and medication, discuss the daily behavior with dog parents, preform quick thinking skills to ensure the safety of all animals, work in group environments and make leadership decisions to evoke inspiration and efficiency within my team.
Education
Portland State University, Portland, TX — BA in Marketing, Present
Collin Community College, Plano, TX — Associates of Science, June. 2017
Collin Community College, Plano, TX — Associates of Liberal Arts, June. 2017
Internships + Alertnates
Clary Sage Herbarium, Portland, OR — Herbalist, November - Present


Skills

- Multitasking
- Capable with Microsoft Word and Powerpoint
- Skilled with Adobe Photoshop, Adobe Illustrator, Adobe InDesign 
- Paint and Sculpture 
- Creates work solutions 
- Highly detail oriented
- Prioritizes organization
- Prioritizes work flow
- Good time management
- 120-124 WPM 
- Customer service excellence
- Compassionate
- Charismatic
- Fast learner
- Speaks Spanish

References
Addison Crooks (Former Employer) | ------------

Mark Frietas (Former Employer) | ------------ 
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Maureen Herman (Freelance Artist) | ------------
Stephen Kimbrell (Former Coworker) |------------
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Roshni LeBoeuf (Mother of child I babysat) | ------------

Eric Novack (Coworker) | ------------

James Morgan (Former Employer) | ------------
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supervisor, earth, art, sculpture, herbalist, herbalism, shamanism, plant medicine, painting