Robert Redwine
ROBERT G. REDWINE
IT MANAGEMENT ? RELATIONSHIP MANAGEMENT ? TEAM LEADERSHIP ? CONTINUOUS IMPROVEMENT
Fort Worth, TX ?------------ ? ------------
PROFILE
? Social Media Manager / Web Manger / Marketing Manager for radio/broadcast personalities and service industry establishments
? Copywriter /Editor / Ghost Writer for client articles, email advertising, blogs, sales and marketing initiatives
? Published Author of two books, and Screenwriter of a full length feature film (2019 release)
? Action-oriented technology leader with 16 years of career success, spanning technology management, technical writing, project management, and sales. Proven achievement heading high-performance IT functions and profitable client relationships.
? Accomplished business driver and customer advocate recognized for delivering added value through excellent client relations and people management. Proficiency engaging diverse internal/external stakeholders and cultivating trusted partnerships.
? Command IT operations planning, organization, troubleshooting, and maintenance. Proactive in identifying enhancements, cost savings, and business opportunities to drive continuous improvement. Committed to compliance and best practices.
CORE COMPETENCIES
AP Style Copy Editing / Content Editor Technical / Creative Writing
Client Relationship Management Freelance article and photography Social Media Marketing
PROFESSIONAL OVERVIEW
Social Media/Web/Marketing Manager | Mohawk Media, Radio/Broadcast/Service Industry ? Fort Worth, Tx 01/2017-Present
? Ghost Writer, Copywriter and Editor for social media sales initiatives
? Create and manage website and social media sites for creative marketing and advertising
? Technical Writer for technology contracts, blogs and proofs of concept
Freelance Copy Editor / Content Creator / Copywriter | AVANS 08/2018-Present
? Edit content for email communications, company announcements and proposals, and sales initiatives
? Create content for blogs and White Papers
Freelance Creative Writer | Various Publications 01/2011-Present
? Creative content writer for travel, business, photography, food and beverage, sports and outdoors and other publications
? Content creator and article writer
Technology Compliance & Security Project Manager/Manager/Analyst | AIG ? Fort Worth, TX 05/2013 – 01/2017
? Own compliance and security patching for over 15,000 Wintel servers worldwide.
? Maintain a consistently configured, compliant, and secure environment by leading a global team of 7 compliance and security engineers located in Kuala Lumpur, Malaysia and Fort Worth, Texas.
? Critical driver of all change creation and approvals in role as Change Advisory Manager and Technical Writer.
? Command a comprehensive global patch management program, including execution of monthly production and non-production patching cycles worldwide.
? Automate compliance settings and patching compliance by leveraging Bladelogic, Chef, ServiceNow, Archer, and Cognos.
Select Accomplishments
? Turned around a poor-performing 4-person patching team with a 32% monthly patching success rate for over 15,000 servers worldwide into a high-performance team with a patching success rate of over 95%.
? Rebuilt the team from the ground up, effectively selecting new hires and developing processes, procedures, and schedules.
? Expanded patching and compliance offerings to 30+ new business lines, improving patching and compliance success rates while bringing in $15,000+ in additional monthly revenue/OPEX to the compliance and security group.
Relationship Manager / Service Delivery Manager | FIDELITY INFORMATION SERVICES ? Irving, TX 06/2007 - 08/2010
? Maximized vendor value by managing contracts, equipment leasing, disaster recovery, storage, and outsourced resources.
? Directed a group of team managers, enterprise server engineers, midrange (UNIX) engineers, backup analysts, and a datacenter migration team as a senior-level manager.
? Facilitated seamless operations by tracking/reporting performance and analyzing failures for root cause analysis and change management.
? Successfully met business/client needs for managed services and colocations by creating and implementing technology approaches.
? Enhanced cohesion and transparency across groups by leading weekly project, change management, and contract meetings for account teams, clients, and executives.
? Ensured cross-divisional communication and alignment between client executives, business unit owners, vice presidents, and executive management as Relationship Manager.
Select Accomplishments
? Spearheaded multiple sections of IT contract negotiations for two multimillion-dollar accounts: Mortgage and Bank.
? Generated $8M+ in revenue through equipment leasing and resource management sales.
? Captured $100K+ in client savings by managing a 9-month project to reconcile infrastructure baselines for the MetLife contract.
? Built a high-productivity, performance-focused staff from the ground up, including recruiting, hiring, managing, and mentoring.
Senior Project Manager | SABRE (contractor CCSI) ? Southlake, TX 11/2006 - 06/2007
? Conceived and maintained the master NOFEP Migration Project Plan.
? Supported NOFEP migration through oversight of related initiatives and releases.
Senior Project Manager / Business Liaison | CONCENTRA HEALTH SERVICES ? Addison, TX 09/2005 - 10/2006
? Facilitated the activities of a nationwide company serving 7,000 users in 450 medical/business facilities as Senior Project Manager.
? Maximized operational performance by directing a team of business analysts dedicated to 4 different application teams.
IT Manager | PEPSI-COLA ? Arlington, TX 11/2000 - 09/2005
? Orchestrated a $100K data center upgrade, comprising UPS upgrades, infrastructure redesigns, and security additions.
? Ensured accuracy in barcoding warehouse inventories by designing and managing multiple wireless networks.
? Optimized the infrastructure and security function by developing, evaluating, and implementing new technologies, policies, and procedures.
? Enhanced workflow efficiency and minimized downtime by managing 15 desktop support engineers, network engineers, and contractors throughout the United States and Latin America.
EDUCATION & PROFESSIONAL DEVELOPMENT
? Associate of Arts & Science, Communications, Tarrant County College
? ITIL Foundation V3 certified (IT Service Management)
? CompTIA Cloud Essentials certified
? Published Author of two books and Screenwriter of a full length movie screenplay
TECHNICAL SKILL SET
Visio ? Microsoft Office ? Microsoft Project ? Sharepoint ? SQL ? Chef ? Humor ? Graphic Design ? Photogrpahy ? Technical Writing ? Author ? Article publication ? AP Style ? Writing / Editing ? Social Media Manager ? Web Manager ? SEO ? Marketing ? HR
ROBERT G. REDWINE
IT MANAGEMENT ? RELATIONSHIP MANAGEMENT ? TEAM LEADERSHIP ? CONTINUOUS IMPROVEMENT
Fort Worth, TX ?------------ ? ------------
PROFILE
? Social Media Manager / Web Manger / Marketing Manager for radio/broadcast personalities and service industry establishments
? Copywriter /Editor / Ghost Writer for client articles, email advertising, blogs, sales and marketing initiatives
? Published Author of two books, and Screenwriter of a full length feature film (2019 release)
? Action-oriented technology leader with 16 years of career success, spanning technology management, technical writing, project management, and sales. Proven achievement heading high-performance IT functions and profitable client relationships.
? Accomplished business driver and customer advocate recognized for delivering added value through excellent client relations and people management. Proficiency engaging diverse internal/external stakeholders and cultivating trusted partnerships.
? Command IT operations planning, organization, troubleshooting, and maintenance. Proactive in identifying enhancements, cost savings, and business opportunities to drive continuous improvement. Committed to compliance and best practices.
CORE COMPETENCIES
AP Style Copy Editing / Content Editor Technical / Creative Writing
Client Relationship Management Freelance article and photography Social Media Marketing
PROFESSIONAL OVERVIEW
Social Media/Web/Marketing Manager | Mohawk Media, Radio/Broadcast/Service Industry ? Fort Worth, Tx 01/2017-Present
? Ghost Writer, Copywriter and Editor for social media sales initiatives
? Create and manage website and social media sites for creative marketing and advertising
? Technical Writer for technology contracts, blogs and proofs of concept
Freelance Copy Editor / Content Creator / Copywriter | AVANS 08/2018-Present
? Edit content for email communications, company announcements and proposals, and sales initiatives
? Create content for blogs and White Papers
Freelance Creative Writer | Various Publications 01/2011-Present
? Creative content writer for travel, business, photography, food and beverage, sports and outdoors and other publications
? Content creator and article writer
Technology Compliance & Security Project Manager/Manager/Analyst | AIG ? Fort Worth, TX 05/2013 – 01/2017
? Own compliance and security patching for over 15,000 Wintel servers worldwide.
? Maintain a consistently configured, compliant, and secure environment by leading a global team of 7 compliance and security engineers located in Kuala Lumpur, Malaysia and Fort Worth, Texas.
? Critical driver of all change creation and approvals in role as Change Advisory Manager and Technical Writer.
? Command a comprehensive global patch management program, including execution of monthly production and non-production patching cycles worldwide.
? Automate compliance settings and patching compliance by leveraging Bladelogic, Chef, ServiceNow, Archer, and Cognos.
Select Accomplishments
? Turned around a poor-performing 4-person patching team with a 32% monthly patching success rate for over 15,000 servers worldwide into a high-performance team with a patching success rate of over 95%.
? Rebuilt the team from the ground up, effectively selecting new hires and developing processes, procedures, and schedules.
? Expanded patching and compliance offerings to 30+ new business lines, improving patching and compliance success rates while bringing in $15,000+ in additional monthly revenue/OPEX to the compliance and security group.
Relationship Manager / Service Delivery Manager | FIDELITY INFORMATION SERVICES ? Irving, TX 06/2007 - 08/2010
? Maximized vendor value by managing contracts, equipment leasing, disaster recovery, storage, and outsourced resources.
? Directed a group of team managers, enterprise server engineers, midrange (UNIX) engineers, backup analysts, and a datacenter migration team as a senior-level manager.
? Facilitated seamless operations by tracking/reporting performance and analyzing failures for root cause analysis and change management.
? Successfully met business/client needs for managed services and colocations by creating and implementing technology approaches.
? Enhanced cohesion and transparency across groups by leading weekly project, change management, and contract meetings for account teams, clients, and executives.
? Ensured cross-divisional communication and alignment between client executives, business unit owners, vice presidents, and executive management as Relationship Manager.
Select Accomplishments
? Spearheaded multiple sections of IT contract negotiations for two multimillion-dollar accounts: Mortgage and Bank.
? Generated $8M+ in revenue through equipment leasing and resource management sales.
? Captured $100K+ in client savings by managing a 9-month project to reconcile infrastructure baselines for the MetLife contract.
? Built a high-productivity, performance-focused staff from the ground up, including recruiting, hiring, managing, and mentoring.
Senior Project Manager | SABRE (contractor CCSI) ? Southlake, TX 11/2006 - 06/2007
? Conceived and maintained the master NOFEP Migration Project Plan.
? Supported NOFEP migration through oversight of related initiatives and releases.
Senior Project Manager / Business Liaison | CONCENTRA HEALTH SERVICES ? Addison, TX 09/2005 - 10/2006
? Facilitated the activities of a nationwide company serving 7,000 users in 450 medical/business facilities as Senior Project Manager.
? Maximized operational performance by directing a team of business analysts dedicated to 4 different application teams.
IT Manager | PEPSI-COLA ? Arlington, TX 11/2000 - 09/2005
? Orchestrated a $100K data center upgrade, comprising UPS upgrades, infrastructure redesigns, and security additions.
? Ensured accuracy in barcoding warehouse inventories by designing and managing multiple wireless networks.
? Optimized the infrastructure and security function by developing, evaluating, and implementing new technologies, policies, and procedures.
? Enhanced workflow efficiency and minimized downtime by managing 15 desktop support engineers, network engineers, and contractors throughout the United States and Latin America.
EDUCATION & PROFESSIONAL DEVELOPMENT
? Associate of Arts & Science, Communications, Tarrant County College
? ITIL Foundation V3 certified (IT Service Management)
? CompTIA Cloud Essentials certified
? Published Author of two books and Screenwriter of a full length movie screenplay
TECHNICAL SKILL SET
Visio ? Microsoft Office ? Microsoft Project ? Sharepoint ? SQL ? Chef ? Humor ? Graphic Design ? Photogrpahy ? Technical Writing ? Author ? Article publication ? AP Style ? Writing / Editing ? Social Media Manager ? Web Manager ? SEO ? Marketing ? HR