Robert Edward Witterstaetter
SUMMARY STATEMENT
Computer support analyst with knowledge in multiple aspects of computer hardware and
software. Knows the ins and outs of putting together PCs and workstations. An intelligent and
effective communicator and a fast learner.
EDUCATION
The Ohio State University, Columbus, Ohio
Major: Computer Science and Engineering
2.5 Years Completed.
WORK EXPERIENCE
Great American Insurance Group Database Operations March 2014 to
February 2020
? Monitored database changes through UC4 Automation software.
? Provided backup support to the Help Desk
? Processed requests from Developers to manage test data environments
Pomeroy Help Desk Analyst July 2011 to March 2013
? Use remote desktop in Windows Environments to support desktop and remote users.
? Worked with multiple contracts in Help Desk Support roles.
? Used ticketing system to describe and escalate technical issues.
The Ohio State University Medical Center IT Associate March 2009 to August 2010
? Internal website management, including site building and editing.
? General file support and desktop support.
? Built desktop PCs and workstations for the department.
? Recorded and edited lecture videos for PC and Mac(IPhone) formats. Posted videos online.
COMPUTER EXPERIENCE
Operating Systems:
Windows (98, 2000, ME, XP, Vista, 7).
Programming/Software:
C++, Java, some shell, HTML/CSS, Visual Basic.
Experienced with various graphic design programs (Photoshop, Illustrator).
UC4 Automation.
SUMMARY STATEMENT
Computer support analyst with knowledge in multiple aspects of computer hardware and
software. Knows the ins and outs of putting together PCs and workstations. An intelligent and
effective communicator and a fast learner.
EDUCATION
The Ohio State University, Columbus, Ohio
Major: Computer Science and Engineering
2.5 Years Completed.
WORK EXPERIENCE
Great American Insurance Group Database Operations March 2014 to
February 2020
? Monitored database changes through UC4 Automation software.
? Provided backup support to the Help Desk
? Processed requests from Developers to manage test data environments
Pomeroy Help Desk Analyst July 2011 to March 2013
? Use remote desktop in Windows Environments to support desktop and remote users.
? Worked with multiple contracts in Help Desk Support roles.
? Used ticketing system to describe and escalate technical issues.
The Ohio State University Medical Center IT Associate March 2009 to August 2010
? Internal website management, including site building and editing.
? General file support and desktop support.
? Built desktop PCs and workstations for the department.
? Recorded and edited lecture videos for PC and Mac(IPhone) formats. Posted videos online.
COMPUTER EXPERIENCE
Operating Systems:
Windows (98, 2000, ME, XP, Vista, 7).
Programming/Software:
C++, Java, some shell, HTML/CSS, Visual Basic.
Experienced with various graphic design programs (Photoshop, Illustrator).
UC4 Automation.