Robert Dukker
Robert J. Dukker
P.O. Box 54113 ------------
Jacksonville, FL. 32245 ------------
OBJECTIVE
A Warehouse, Distribution or Customer Service center supervisory position where I can demonstrate my management operational skills, and personal drive to support a busy operating environment. Over 13 years of street-wise management and customer service experience. Examples of what I can do. As a District Manager; After taking over a district. I decreased customer complaints by 50%, decreased employee turnover by 70%, and increased customer circulation by 10%. In a industry that is normally losing customers. As a Warehouse Supervisor; I set a record for production with the night shift, equal to the day shift . While using only 1/3 the manpower of the day shift.
WORK EXPERIENCE
Circulation District Manager
May 2001 - February 2003
The Tampa Tribune | Plant City, FL
Same as District Supervisor but in a warehouse.
Account Advisor
February 2001 - March 2001
Aarons Rents | Jacksonville Beach, FL.
. Contacting past due customers about their accounts.
. Helping with the delivery & pick of merchandise.
. Got a class "D" Florida License.
Warehouse Supervisor
January 2000 - October 2000
Kmart | North Bergen, N. J.
Warehouse Supervisor, Kmart Fashions, North Bergen, N. J.
Responsible for accurate receiving & inventory control for:
. Training
. Receiving of Goods
. Inventory
. System entry & control
. Employee Work Assignments
Private Investigator/ Process Server
January 1997 - October 1999
Self-Employed | Tampa, FL
.Background Investigations & claimant interviews for insurance & finance companies
.Security reviews
.Served Summons & Subpoenas for various government & private clients in & out of state.
.Got a Notary Public Commission, and a Private Investigator Intern license, State of Florida.
Circulation District Supervisor
August 1988 - December 1996
The Tampa Tribune | Tampa, FL
. Hiring & training of carriers
. Billing, delivery & customer service satisfaction for all customers within district.
. Receiving & distribution of newspapers.
. Sales support
. Route allocation for carriers.
Promoting & increasing circulation of newspapers within district
Asst. Store Manager
October 1985 - February 1989
TV & Stereo Town | Tampa, FL
Responsible for sales, customer service & service of electronic merchandise.
. Inventory control & receiving merchandise from central warehouse.
. Accounting & reconciliation of daily cash receipts.
. Approval of checks & finance contracts.
Assist Store Manager with the running of the store.
EDUCATION
Master's Degree,
New York University Graduate School of Business | New York City
25 1/2 Credits towards a MBA
Bachelor's Degree,
University of Tampa | State:Florida
History Major, Business Management Minor
Robert J. Dukker
P.O. Box 54113 ------------
Jacksonville, FL. 32245 ------------
OBJECTIVE
A Warehouse, Distribution or Customer Service center supervisory position where I can demonstrate my management operational skills, and personal drive to support a busy operating environment. Over 13 years of street-wise management and customer service experience. Examples of what I can do. As a District Manager; After taking over a district. I decreased customer complaints by 50%, decreased employee turnover by 70%, and increased customer circulation by 10%. In a industry that is normally losing customers. As a Warehouse Supervisor; I set a record for production with the night shift, equal to the day shift . While using only 1/3 the manpower of the day shift.
WORK EXPERIENCE
Circulation District Manager
May 2001 - February 2003
The Tampa Tribune | Plant City, FL
Same as District Supervisor but in a warehouse.
Account Advisor
February 2001 - March 2001
Aarons Rents | Jacksonville Beach, FL.
. Contacting past due customers about their accounts.
. Helping with the delivery & pick of merchandise.
. Got a class "D" Florida License.
Warehouse Supervisor
January 2000 - October 2000
Kmart | North Bergen, N. J.
Warehouse Supervisor, Kmart Fashions, North Bergen, N. J.
Responsible for accurate receiving & inventory control for:
. Training
. Receiving of Goods
. Inventory
. System entry & control
. Employee Work Assignments
Private Investigator/ Process Server
January 1997 - October 1999
Self-Employed | Tampa, FL
.Background Investigations & claimant interviews for insurance & finance companies
.Security reviews
.Served Summons & Subpoenas for various government & private clients in & out of state.
.Got a Notary Public Commission, and a Private Investigator Intern license, State of Florida.
Circulation District Supervisor
August 1988 - December 1996
The Tampa Tribune | Tampa, FL
. Hiring & training of carriers
. Billing, delivery & customer service satisfaction for all customers within district.
. Receiving & distribution of newspapers.
. Sales support
. Route allocation for carriers.
Promoting & increasing circulation of newspapers within district
Asst. Store Manager
October 1985 - February 1989
TV & Stereo Town | Tampa, FL
Responsible for sales, customer service & service of electronic merchandise.
. Inventory control & receiving merchandise from central warehouse.
. Accounting & reconciliation of daily cash receipts.
. Approval of checks & finance contracts.
Assist Store Manager with the running of the store.
EDUCATION
Master's Degree,
New York University Graduate School of Business | New York City
25 1/2 Credits towards a MBA
Bachelor's Degree,
University of Tampa | State:Florida
History Major, Business Management Minor