RJackson
Ramona Jackson, MBA
4 Preakness Lane, #104
Hampton, VA 23666
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Objective:
To enhance my educational and professional skills in a stable and dynamic workplace.
Professional Summary:
10+ years’ experience as a Manager and Entrepreneur
• Supervised, recruited, hired, trained, and terminated employees
• Operated own business and performed Sales Forecasting and Market trends
• Developed and maintained Business Plans that aligned to the goals and objectives
• Did analyses to gain more clients and to assess the health of the organization
10+ years’ Tutor
6 years’ experience as a Business Instructor
• Taught and tutored Business Management, Business Law, Entrepreneurship, Business Internship, Workforce Development, Customer Service, Business Plan Development Human Resources Management, Marketing, etc.
• Utilized interviewing and counseling techniques for Workforce Ready Classes
5+ years for each Collector, Sales Representative, and Customer Service in Call Centers
• Performed collections, skip-tracing, account management, and marketing
2 years each as a Recruiter/Employment Specialist, Insurance Agent
• Used career, vocational and employment counseling planning practices & techniques
Microsoft Office Suite, Access, Internet, CRM programs, & Education Management Systems Expert
Education & Professional Development:
MBA ~ Focus in Health Care Management ~ December 2009 MBA ~ Concentration in Human Resource Management ~ May 2009
Bachelor of Science in Business Administration ~ in Human Resource Management Honors: Member, Cum Laude - February 2008
Colorado Technical University ~ Colorado Springs, CO
Professional Experience:
Substitute Teacher ~ 8/2017 to Present
ESS/Source4Teachers ~ Hampton, VA
• Implements lesson plans
Business Instructor ~ 12/2014 to 4/2017
Centura College ~ Newport News, VA
• Taught and tutored Business Management, Business Law, Small Business Management, Marketing, Entrepreneurship, Human Resources Management, Labor Relations, Business Internship, Customer Service, Career Skills, Strategies for Success, Workforce Development, and Business Plan Development courses with the use of Education Management System (EMS) & Microsoft Office Suite, Excel, Access, SharePoint, etc.
• Design/develop presentations, courses, storyboarding & scripting
Clerical Assistant/Employment Specialist ~ 12/2013 to 12/2014
AARP Foundation SCSEP ~ Newport News, VA
• Reviewed and assisted with resumes for hiring purposes
• Audited accounts & maintained records using Microsoft Office and resolved complaints
Health and Welfare Benefits Specialist ~ 8/2012 to 12/2012
Xerox, Chesapeake, VA
• Operated word processing system to store, compile and retrieve statistical data on employee benefit and retirement programs
• Compiled data for reports, correspondence, tracked and logged all transactions (HR)
Business and Healthcare Instructor ~ 04/2011 to 12/2011
Bryant & Stratton College, Hampton, VA
• Taught & tutored Business Management, International Business Management, Marketing, Human Resources, Labor Relations, Medical Billing & Coding, Processing courses, etc.
• Designed/Developed Presentations & courses with storyboarding, scripting, etc.
• Utilized Banner, Engrade, spreadsheets, and word processing applications
Business Instructor ~ 1/2010 to 06/2012
Corinthian (Everest College), Newport News, VA
• Taught and tutored courses in Marketing, International Marketing, Business Management, International Business Management, Small Business Management, Entrepreneurship, Business Law, Business Internship, Human Resources Management, Labor Relations along with Career Skills, Customer Service, Business Internship, Strategies for Success, Workforce Development, etc.
• Used Education Management System, Microsoft Office Suite, Access, Excel, etc.
Insurance Agent ~ 09/2007 to 08/2008
United Insurance Company of America, Norfolk, VA
• Collected payments, reviewed plans to assist with selecting bests benefits
• Prepared reports and maintained records on computerized equipment
Owner/General Manager ~ 11/2000 to 10/2010
Jackson Healthcare Services, Jackson Tutoring, & Heavenly Hair Fashions, Newport News, VA
• Managed all business functions such as marketing, healthcare services, budgeting, etc.
• Tutored students from elementary to doctorate level
Ramona Jackson, MBA
4 Preakness Lane, #104
Hampton, VA 23666
------------
------------
Objective:
To enhance my educational and professional skills in a stable and dynamic workplace.
Professional Summary:
10+ years’ experience as a Manager and Entrepreneur
• Supervised, recruited, hired, trained, and terminated employees
• Operated own business and performed Sales Forecasting and Market trends
• Developed and maintained Business Plans that aligned to the goals and objectives
• Did analyses to gain more clients and to assess the health of the organization
10+ years’ Tutor
6 years’ experience as a Business Instructor
• Taught and tutored Business Management, Business Law, Entrepreneurship, Business Internship, Workforce Development, Customer Service, Business Plan Development Human Resources Management, Marketing, etc.
• Utilized interviewing and counseling techniques for Workforce Ready Classes
5+ years for each Collector, Sales Representative, and Customer Service in Call Centers
• Performed collections, skip-tracing, account management, and marketing
2 years each as a Recruiter/Employment Specialist, Insurance Agent
• Used career, vocational and employment counseling planning practices & techniques
Microsoft Office Suite, Access, Internet, CRM programs, & Education Management Systems Expert
Education & Professional Development:
MBA ~ Focus in Health Care Management ~ December 2009 MBA ~ Concentration in Human Resource Management ~ May 2009
Bachelor of Science in Business Administration ~ in Human Resource Management Honors: Member, Cum Laude - February 2008
Colorado Technical University ~ Colorado Springs, CO
Professional Experience:
Substitute Teacher ~ 8/2017 to Present
ESS/Source4Teachers ~ Hampton, VA
• Implements lesson plans
Business Instructor ~ 12/2014 to 4/2017
Centura College ~ Newport News, VA
• Taught and tutored Business Management, Business Law, Small Business Management, Marketing, Entrepreneurship, Human Resources Management, Labor Relations, Business Internship, Customer Service, Career Skills, Strategies for Success, Workforce Development, and Business Plan Development courses with the use of Education Management System (EMS) & Microsoft Office Suite, Excel, Access, SharePoint, etc.
• Design/develop presentations, courses, storyboarding & scripting
Clerical Assistant/Employment Specialist ~ 12/2013 to 12/2014
AARP Foundation SCSEP ~ Newport News, VA
• Reviewed and assisted with resumes for hiring purposes
• Audited accounts & maintained records using Microsoft Office and resolved complaints
Health and Welfare Benefits Specialist ~ 8/2012 to 12/2012
Xerox, Chesapeake, VA
• Operated word processing system to store, compile and retrieve statistical data on employee benefit and retirement programs
• Compiled data for reports, correspondence, tracked and logged all transactions (HR)
Business and Healthcare Instructor ~ 04/2011 to 12/2011
Bryant & Stratton College, Hampton, VA
• Taught & tutored Business Management, International Business Management, Marketing, Human Resources, Labor Relations, Medical Billing & Coding, Processing courses, etc.
• Designed/Developed Presentations & courses with storyboarding, scripting, etc.
• Utilized Banner, Engrade, spreadsheets, and word processing applications
Business Instructor ~ 1/2010 to 06/2012
Corinthian (Everest College), Newport News, VA
• Taught and tutored courses in Marketing, International Marketing, Business Management, International Business Management, Small Business Management, Entrepreneurship, Business Law, Business Internship, Human Resources Management, Labor Relations along with Career Skills, Customer Service, Business Internship, Strategies for Success, Workforce Development, etc.
• Used Education Management System, Microsoft Office Suite, Access, Excel, etc.
Insurance Agent ~ 09/2007 to 08/2008
United Insurance Company of America, Norfolk, VA
• Collected payments, reviewed plans to assist with selecting bests benefits
• Prepared reports and maintained records on computerized equipment
Owner/General Manager ~ 11/2000 to 10/2010
Jackson Healthcare Services, Jackson Tutoring, & Heavenly Hair Fashions, Newport News, VA
• Managed all business functions such as marketing, healthcare services, budgeting, etc.
• Tutored students from elementary to doctorate level