Retail, Customer Service, Hospitality, Assistant
Retail, Customer Service, Hospitality, Assistant

Diego Arturo Rendon
------------
------------

EXPERIENCE:

-SERVER
COVINA RESTAURANT JULY 2019 – MARCH 2O2O
NEW YORK, NY

-CABIN MANAGER VOLARIS AIRLINE MEXICO 3 YEARS
-FLIGHT ATTENDANT • VOLARIS AIRLINE MEXICO 2 YEARS
• APRIL 2014 – JUNE 2019
I led 4 subordinates and ensured the safety and comfort of a 230 passengers aircraft at 38,000 ft. altitude on a daily basis. Solved customer service issues while on mid-air and provide exceptional customer experience satisfaction. I had communicated clearly English/Spanish emergency protocols to individuals of different backgrounds and operational areas. I Managed a significant amount of money from inflight service sales. First responder of In-flight emergencies (Medical, Technical).

-SALES ASSOCIATE • SUNGLASS HUT SAN DIEGO, CA• 2013
Achieving/exceeding individual sales plan by creating an emotional connection with customers. Spent 100% of the time on the sales floor.

-GROCERY CLERK • SPROUTS FARMERS MARKET SAN DIEGO, CA 2010 – 2012
Customer Service, Bagger, Replenishment, Shipment

-SALES ASSOCIATE • HOLLISTER CO. SAN DIEGO, CA 2008 – 2009
Customer Service, Sales, Greeting, Shipment, Replenishment.
EDUCATION

FLIGHT ATTENDANT MEXICO LICENSE • 2013-2014 • AEROMEXICO TRAINING SCHOOL
Flight Attending School 4 Months Course

SAN DIEGO MESA COLLEGE 2009 - 2012
Digital Art

CENTRO TECNOLÓGICO SIGLO XXI • MEXICO HIGH SCHOOL 2008
High School diploma

LANGUAGES:

-English
-Spanish

SKILLS:

-Communicating directly with a wide variety of customers and personalities and providing outstanding customer service to ensure repeat business.
-Listening to customer concerns and needs and offering timely and professional responses for maximum customer satisfaction.
-Balancing multiple tasks within fast-paced, customer-facing environments.
-Adobe Photoshop
-Microsoft Word