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Sean Chung IT Technician / Help Desk Port Saint Lucie, FL ------------073
Work Experience IT Technician / Help Desk PC Deals - Port Saint Lucie, FL 2004 to Present I do various IT related jobs from small business to home networks and troubleshooting networks. I have many clients that are satisfied with the completed work i have done for them. I also sell custom and new systems with the clients various specifications IT Technician / Help Desk / Administrator RG Technology Solutions - Jupiter, FL 2013 to 2018 I worked as a on contract on call technician that was onsite repairs and remote assistance. I also worked on servers and their various configurations that included secured backups and server administration duties.
Education B.A. in Information Technology Management and Cyber Security Indian River State College - Fort Pierce, FL 2020 A.S. in Information Technology Indian River State College - Fort Pierce, FL 2012 H.S. Diploma Fort Pierce Central Highschool - Fort Pierce, FL 2003
Skills Help Desk (10+ years), Desktop Support (10+ years), Comptia (10+ years), Computer Repair (10+ years), Network Support (6 years), Windows platforms (10+ years), Microsoft Office (5 years), WIndows 2012 Server (5 years), Windows Server 2016 (2 years)

Certifications/Licenses
A+ Certified September 2012 to Present Network+ Certification April 2013 to Present Security+ October 2015 to October 2018 CYSA+ May 2019 to Present
Additional Information Summary of Skills    • Experienced in supporting: Windows XP/Vista/Windows 7/10 Office, Windows Server, Small Business Server 2003/2008/2016, Active Directory management Exchange 2003/2007,2016 Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.  • Microsoft experience including: O365, SharePoint, and PowerShell  Experienced in Zendesk and Freshdesk ticketing system  • Experienced in cloning systems and deploying Windows desktops  • Experienced in trouble shooting users through various problems  • Highly experienced in using virtual machines and their deployment in a enterprise environment  • Experienced in setting up small workgroup networks to larger small organizations that require Active Directory support  • Experienced in customizing Personal computers, servers and all of their functions when concerning business and home uses   • Extremely resourceful when it comes to solving problems when it comes to troubleshooting user computers and has a high level of general level knowledge about the x86 architecture