Resume_Sarah_Harris
Resume_Sarah_Harris

SARAH HARRIS
606 Spadina Ave.
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CAREER OBJECTIVE
To gain experience and become well rounded in the retail and customer service industries.

EDUCATION
2018-2022 | OCAD University
Enrolled in the Illustration program

2017-2018 | University of Ottawa
Enrolled in the Fine Arts program

SKILLS/COMPETENCIES
Able to communicate fluently in both English and French
Knowledge of various Microsoft programs and web browsers (e.g. Word, PowerPoint)
Team player, keeps a positive attitude, is diligent and focused
Smartserve Certified

WORK EXPERIENCE
2019 | Membership Experience Associate at Movati Athletic
Proactively manage and resolve all member concerns, and escalate serious concerns to the Member Experience Manager for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed
Welcomes members by greeting them, in person or on the telephone; answering or referring inquiries.
Directs members by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.

2019 | Brand Ambassador at Hollister Co.
Interacts with customers to ensure they have an outstanding experience.
Anticipate store needs, reads body language and picks up on cues to help customers.
Keeps up-to-date on merchandise choices and uses suggestive selling/outfitting skills to share this knowledge with customers.
Delivers an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience.
Follows all fitting room procedures.
Keeps managers informed of customer merchandise and business flow issues.

2018 | Hostess and Busser at Biggs Deli and Bar
Responsible for greeting guests at the door.
Seated and presented clean menus to guests in a professional and timely manner
Taking plates, utensils and drinkware to the kitchen to be washed, and reset tables for the next service
Aided waiters and waitresses with bringing food out to a table, restocking utensils, napkins and any other dining room needs

2018 | Server at The Art is In Bakery
Serve food to the customers at the correct table numbers
Keep the Dining area and Patio area clean (e.g. dishes, wiping surfaces, etc.)

2016-2018 | Sandwich Artist at Subway
Demonstrates a complete understanding of menu items and explains them to guests accurately
Uses Point of Sale system/cash register
Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up

ACCOMPLISHMENTS & INTERESTS
Won multiple provincial Gold medals playing on competitive basketball teams (2009 - present)
Played for the St Peter�s Senior Girls Basketball team in both grade 9,10,11 and 12

REFERENCES
Available upon request.