Resume of Kristal F. Harrison
SUMMARY:
Kristal F. Harrison
Ph#: ------------? / Email: ?------------
------------/pub/kristal-harrison/35/488/347
? 10 years of overall Social Media experience as well as 7+ years of Management and Supervisory experience, along with 2 years of Technical and Customer Support experience.
? Hands-on knowledge of and experience in planning, managing, and executing Social Media
initiatives with a strong understanding of Social Media monitoring tools, web analytics, Digital
Marketing best practices/production processes, developing communication strategies,? ?etc.
? Adept at working on multiple projects; prioritizing deliverables to meet aggressive deadlines and
initiatives; interacting with various levels of management, department heads and executives;
establishing and maintaining ongoing professional business relationships.
? Experience managing individual projects, defining project scope/objectives, assigning tasks, developing and maintaining project schedules, working with a cross-functional project team,
adhering to project deadlines and staying within the budgeted parameters.
? Experience communicating all issues and/or problems, as well as updates to team members,
supervisors, managers, department heads and C-Level executives as needed.
? Very good at using creative (Out of the Box) and (Big Picture) thinking to accomplish all given
tasks and challenges in a courteous, respectful, timely and professional manner.
? Productive team-oriented problem solver with excellent analytical, developmental, planning,
interpersonal/coordinating skills and a solid understanding of business protocols, project
principles and concepts, allowing transaction with company’s smoothly and professionally.
? “Results-driven leader” with a strong aptitude and ability to come up with “New Concepts” and
“Innovative Communication Strategies” to successfully complete given projects.
? “Managed, Mentored and Provided” input based on past experiences and expertise to complete
and accomplish company set goals while leading others respectfully/professionally.
? Great collaborative team leader and team player, with exceptional team building capability and a
strong firm believer in “leading by example” to my peers and colleagues.
OBJECTIVE:
To find a challenging position with an established company to where I can bring my Social Media experience as well as Management and Supervisory expertise, skill sets, education and experience to the table, along with my enthusiasm, desire and strong will for success.
EXPERIENCE:
CompuCom/General Electric - Remote & Louisville, KY September 2016 - July 2018
Technical Support Analyst
? Trained new employees and explained protocols clearly and efficiently.
? Resolved problems and questions that escalated, as well as consulted with
senior management, other I/S development and technical staff as needed or when called upon.
? Worked closely with other team members, while providing technical support to users using
Windows 7, Windows 10, Mac OS X, Google Collaboration Apps and
? Office 365 (Powerpoint, Microsoft, Excel, Access, Word).
? Reset user passwords in Active Directory, and Mainframe.
? Guided users through Bitlocker Recovery so they could successfully get into their computer.
? Provided step-by-step troubleshooting to assist with network connection issues (VPN, DNS)
? Worked closely with team leaders regarding Monitoring Key Performance Indicators through
Workforce management tools.
? Assisted team in root cause analysis exercises of recurring production issues. Designed notes
for team for recurring issues.
? Assisted knowledge manager in the upkeep of support documentation ensuring clear, concise,
and accurate support information is available to all team members.
? Documented problems, symptoms and captures all relevant system and application information within ServiceNow the departmental Call Tracking system.
? Provided remote desktop support, resolving issues for all employees, prepared, maintained, and adhered to procedures for logging, reporting, and statistically monitoring network data.
Kindred Healthcare - Louisville, KY March 2016 - September 2016
Customer Support Analyst
? Served as a technical analyst and primary customer support and liaison.
? Additional duties included (but not limited to): documented problems, symptoms and captured all relevant system and application information within the departmental Call Tracking system.
? Configured hardware and installed software for systems on iOs, Android, and Windows platforms.
? Managed and performed tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage.
? Resolved issues for all Kindred Healthcare employees promptly, professionally and ?efficiently.
? Prepared, maintained, and adhered to procedures and set protocols for logging, reporting, and
statistically monitoring network data, all while working as a team player with other employee’s.
Leila’s Scarves - San Francisco, CA August 2013 - April 2016
Social Media Manager
? Responsible for the ongoing management and growth of company's social media presence across both new and existing platforms in alignment with business
priorities and set goals.
? Served as the voice of Leila’s Scarves brand on social media, as well as operated as the business’s subject matter expert across all social platforms and innovations.
? Named, described, measured and listed garments for sale on website.
? Organized and stocked inventory; making sure all inventory was stocked.
? Developed and maintained seasonal marketing plans as well as theme calendars with social
media team; implemented changes as appropriate in social media platforms such as Facebook,
Twitter, Tumblr, Youtube, Pinterest, Foursquare, Linkedin and Instagram.
? Managed recruitment process in the selection of employees to fill vacant positions and build a
competent workforce.
? Hired and trained interns & explained protocols clearly and efficiently.
? Organized and stocked inventory; making sure all inventory was stocked.
? Built vendor and external and partner relationships globally
? Researched suppliers; negotiated contracts for product fulfillment processing and vendors
communication globally.
JCPenney - Louisville, KY May 2015 - November 2015
Customer Support Analyst
? Highest with most ICAPS (Credit Card Sign-ups)
? Cashier; Handled sales transactions, operating POS systems.
? Helped customers locate merchandise or find suitable alternatives.
? Participating in periodic team meetings.
? Being knowledgeable about the benefits and uses of each product.
? Communicated with managers regarding customer concerns and employee matters.
? Greeted customers with a positive demeanor.
Award: ?The warrior coin is given to recognize & reward JCPenney Associates who show extraordinary Warrior Spirit through their loyalty, passion, courage and service and is a limited edition piece for top performers only.
Lane Fertility Institute – San Francisco, CA January 2013 - July 2013
Social Media Manager
? Created and implemented advertising and public relations campaigns with 30%
? Increase.
? Constructed a comprehensive tactical marketing plan with goals for next six to nine months.
? Collaborated with media agencies for releasing advertisements on websites, advertising in
magazines and the LFI newsletter.
? Researched and determined SWOT/product strengths and weaknesses and areas to be
modified.
? Conducted surveys for and interviews for research, inputted data and generated reports.
? Created content for email marketing campaigns using Constant Contact.
? Served as a day-to-day social media expert for alliance marketing initiatives. This includes event
sponsorships, core messaging activities, marketing collateral, thought leadership, and website
updates utilizing Drupal.
? Utilized Photoshop and InDesign to create advertisements but not limited to, to brochures, flyers,
and event invitations.
? Coordinated fundraising of Lane Fertility Institute yearly Gala.
? Executed a social media plan for all aspects of Lane Fertility Institute and Lane Fertility
Magazine to support the brand, to include but not limited to leading account management across all social media efforts for the company including Facebook, Facebook Place Pages, Twitter, Pinterest, Google, Tumblr, Hootsuite, LinkedIn, Foursquare, Instagram, Snapchat, YouTube, etc. Monitored and evaluated Lane Fertilities client Facebook ad campaigns and delivered with management on project development, timelines and results.
? Optimized performance using a variety of PPC practices. Utilized proprietary technology, integrating social media, customer reviews, and email marketing to help local businesses and build relationships within representatives of key social platforms to procure first-to-market social development, implementation, strategies and tactics.
Salon 24 - – Berkeley, CA July 2008 - June 2011
Social Media Coordinator/Administrator
? Created Salon 24 company website as a brand awareness & revenue generating
? Tool.
? Answered calls and scheduled appointments for new and existing customers.
? Conducted clerical duties, including filing, answering phone calls, responding to emails and
preparing documents.
? Designed print materials such as flyers and ads that were used for promotions and
advertisement of Salon 24.
? Created, managed, and developed all Salon 24 website content to ensure use of proficient
marketing.
? Researched, planned, developed, and monitored methods, procedures, and schedules for
implementing all social media promotions (Facebook, Twitter, Salon 24 Website), marketing and
advertising.
? Collaborated with teammates across departments, implemented customer feedback, innovated
on strategies, and helped develop best practices ensuring high-quality content and support.
? Led execution of strategic planning, facilitated strategic planning process to clearly articulate
Salon 24 vision, mission, value proposition, brand architecture and positioning.
EDUCATION:
- Doctor of Philosophy, ?Media Psychology? -? ?August to Present
Fielding Graduate University
- Masters of Business Administration (MBA)? -? ?Graduation:? ?July 2016
Saint Leo University
- Marketing Strategy Certificate -? January 2017 to April 2017
Cornell University
- Bachelor of Arts?, Multimedia & Communication Studies - Graduation: December 2012 Holy Names University
Certifications:
? Microsoft?, Digital Literacy
ID: 993393
SKILL SETS:
Social Media (10+ years), Digital Marketing (5+ years), Computer Graphics (2+ years),
HTML (1+ year), Adobe Creative Suite (Photoshop, Lightroom, InDesign, Illustrator (4+
years), HootSuite (3+ years), Google Adwords (2+ years) Microsoft Office Professional
(Word, Excel, PowerPoint, Sharepoint (4+years), Adobe Reader, Adobe Reader DC (4+ years), Windows (10+years), Customer Service (7+ years), Technical Support (3+ years) SPSS (2+ years),. ?D
U.S. Citizen ?- (References Available Upon Request)
SUMMARY:
Kristal F. Harrison
Ph#: ------------? / Email: ?------------
------------/pub/kristal-harrison/35/488/347
? 10 years of overall Social Media experience as well as 7+ years of Management and Supervisory experience, along with 2 years of Technical and Customer Support experience.
? Hands-on knowledge of and experience in planning, managing, and executing Social Media
initiatives with a strong understanding of Social Media monitoring tools, web analytics, Digital
Marketing best practices/production processes, developing communication strategies,? ?etc.
? Adept at working on multiple projects; prioritizing deliverables to meet aggressive deadlines and
initiatives; interacting with various levels of management, department heads and executives;
establishing and maintaining ongoing professional business relationships.
? Experience managing individual projects, defining project scope/objectives, assigning tasks, developing and maintaining project schedules, working with a cross-functional project team,
adhering to project deadlines and staying within the budgeted parameters.
? Experience communicating all issues and/or problems, as well as updates to team members,
supervisors, managers, department heads and C-Level executives as needed.
? Very good at using creative (Out of the Box) and (Big Picture) thinking to accomplish all given
tasks and challenges in a courteous, respectful, timely and professional manner.
? Productive team-oriented problem solver with excellent analytical, developmental, planning,
interpersonal/coordinating skills and a solid understanding of business protocols, project
principles and concepts, allowing transaction with company’s smoothly and professionally.
? “Results-driven leader” with a strong aptitude and ability to come up with “New Concepts” and
“Innovative Communication Strategies” to successfully complete given projects.
? “Managed, Mentored and Provided” input based on past experiences and expertise to complete
and accomplish company set goals while leading others respectfully/professionally.
? Great collaborative team leader and team player, with exceptional team building capability and a
strong firm believer in “leading by example” to my peers and colleagues.
OBJECTIVE:
To find a challenging position with an established company to where I can bring my Social Media experience as well as Management and Supervisory expertise, skill sets, education and experience to the table, along with my enthusiasm, desire and strong will for success.
EXPERIENCE:
CompuCom/General Electric - Remote & Louisville, KY September 2016 - July 2018
Technical Support Analyst
? Trained new employees and explained protocols clearly and efficiently.
? Resolved problems and questions that escalated, as well as consulted with
senior management, other I/S development and technical staff as needed or when called upon.
? Worked closely with other team members, while providing technical support to users using
Windows 7, Windows 10, Mac OS X, Google Collaboration Apps and
? Office 365 (Powerpoint, Microsoft, Excel, Access, Word).
? Reset user passwords in Active Directory, and Mainframe.
? Guided users through Bitlocker Recovery so they could successfully get into their computer.
? Provided step-by-step troubleshooting to assist with network connection issues (VPN, DNS)
? Worked closely with team leaders regarding Monitoring Key Performance Indicators through
Workforce management tools.
? Assisted team in root cause analysis exercises of recurring production issues. Designed notes
for team for recurring issues.
? Assisted knowledge manager in the upkeep of support documentation ensuring clear, concise,
and accurate support information is available to all team members.
? Documented problems, symptoms and captures all relevant system and application information within ServiceNow the departmental Call Tracking system.
? Provided remote desktop support, resolving issues for all employees, prepared, maintained, and adhered to procedures for logging, reporting, and statistically monitoring network data.
Kindred Healthcare - Louisville, KY March 2016 - September 2016
Customer Support Analyst
? Served as a technical analyst and primary customer support and liaison.
? Additional duties included (but not limited to): documented problems, symptoms and captured all relevant system and application information within the departmental Call Tracking system.
? Configured hardware and installed software for systems on iOs, Android, and Windows platforms.
? Managed and performed tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage.
? Resolved issues for all Kindred Healthcare employees promptly, professionally and ?efficiently.
? Prepared, maintained, and adhered to procedures and set protocols for logging, reporting, and
statistically monitoring network data, all while working as a team player with other employee’s.
Leila’s Scarves - San Francisco, CA August 2013 - April 2016
Social Media Manager
? Responsible for the ongoing management and growth of company's social media presence across both new and existing platforms in alignment with business
priorities and set goals.
? Served as the voice of Leila’s Scarves brand on social media, as well as operated as the business’s subject matter expert across all social platforms and innovations.
? Named, described, measured and listed garments for sale on website.
? Organized and stocked inventory; making sure all inventory was stocked.
? Developed and maintained seasonal marketing plans as well as theme calendars with social
media team; implemented changes as appropriate in social media platforms such as Facebook,
Twitter, Tumblr, Youtube, Pinterest, Foursquare, Linkedin and Instagram.
? Managed recruitment process in the selection of employees to fill vacant positions and build a
competent workforce.
? Hired and trained interns & explained protocols clearly and efficiently.
? Organized and stocked inventory; making sure all inventory was stocked.
? Built vendor and external and partner relationships globally
? Researched suppliers; negotiated contracts for product fulfillment processing and vendors
communication globally.
JCPenney - Louisville, KY May 2015 - November 2015
Customer Support Analyst
? Highest with most ICAPS (Credit Card Sign-ups)
? Cashier; Handled sales transactions, operating POS systems.
? Helped customers locate merchandise or find suitable alternatives.
? Participating in periodic team meetings.
? Being knowledgeable about the benefits and uses of each product.
? Communicated with managers regarding customer concerns and employee matters.
? Greeted customers with a positive demeanor.
Award: ?The warrior coin is given to recognize & reward JCPenney Associates who show extraordinary Warrior Spirit through their loyalty, passion, courage and service and is a limited edition piece for top performers only.
Lane Fertility Institute – San Francisco, CA January 2013 - July 2013
Social Media Manager
? Created and implemented advertising and public relations campaigns with 30%
? Increase.
? Constructed a comprehensive tactical marketing plan with goals for next six to nine months.
? Collaborated with media agencies for releasing advertisements on websites, advertising in
magazines and the LFI newsletter.
? Researched and determined SWOT/product strengths and weaknesses and areas to be
modified.
? Conducted surveys for and interviews for research, inputted data and generated reports.
? Created content for email marketing campaigns using Constant Contact.
? Served as a day-to-day social media expert for alliance marketing initiatives. This includes event
sponsorships, core messaging activities, marketing collateral, thought leadership, and website
updates utilizing Drupal.
? Utilized Photoshop and InDesign to create advertisements but not limited to, to brochures, flyers,
and event invitations.
? Coordinated fundraising of Lane Fertility Institute yearly Gala.
? Executed a social media plan for all aspects of Lane Fertility Institute and Lane Fertility
Magazine to support the brand, to include but not limited to leading account management across all social media efforts for the company including Facebook, Facebook Place Pages, Twitter, Pinterest, Google, Tumblr, Hootsuite, LinkedIn, Foursquare, Instagram, Snapchat, YouTube, etc. Monitored and evaluated Lane Fertilities client Facebook ad campaigns and delivered with management on project development, timelines and results.
? Optimized performance using a variety of PPC practices. Utilized proprietary technology, integrating social media, customer reviews, and email marketing to help local businesses and build relationships within representatives of key social platforms to procure first-to-market social development, implementation, strategies and tactics.
Salon 24 - – Berkeley, CA July 2008 - June 2011
Social Media Coordinator/Administrator
? Created Salon 24 company website as a brand awareness & revenue generating
? Tool.
? Answered calls and scheduled appointments for new and existing customers.
? Conducted clerical duties, including filing, answering phone calls, responding to emails and
preparing documents.
? Designed print materials such as flyers and ads that were used for promotions and
advertisement of Salon 24.
? Created, managed, and developed all Salon 24 website content to ensure use of proficient
marketing.
? Researched, planned, developed, and monitored methods, procedures, and schedules for
implementing all social media promotions (Facebook, Twitter, Salon 24 Website), marketing and
advertising.
? Collaborated with teammates across departments, implemented customer feedback, innovated
on strategies, and helped develop best practices ensuring high-quality content and support.
? Led execution of strategic planning, facilitated strategic planning process to clearly articulate
Salon 24 vision, mission, value proposition, brand architecture and positioning.
EDUCATION:
- Doctor of Philosophy, ?Media Psychology? -? ?August to Present
Fielding Graduate University
- Masters of Business Administration (MBA)? -? ?Graduation:? ?July 2016
Saint Leo University
- Marketing Strategy Certificate -? January 2017 to April 2017
Cornell University
- Bachelor of Arts?, Multimedia & Communication Studies - Graduation: December 2012 Holy Names University
Certifications:
? Microsoft?, Digital Literacy
ID: 993393
SKILL SETS:
Social Media (10+ years), Digital Marketing (5+ years), Computer Graphics (2+ years),
HTML (1+ year), Adobe Creative Suite (Photoshop, Lightroom, InDesign, Illustrator (4+
years), HootSuite (3+ years), Google Adwords (2+ years) Microsoft Office Professional
(Word, Excel, PowerPoint, Sharepoint (4+years), Adobe Reader, Adobe Reader DC (4+ years), Windows (10+years), Customer Service (7+ years), Technical Support (3+ years) SPSS (2+ years),. ?D
U.S. Citizen ?- (References Available Upon Request)