Resume MLL
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Resume MLL

MELISSA LUCIA LAVISTA ------------
235 East 40th ST,
New York, NY 10016
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WORK EXPERIENCE

Gruppo Exclusive (Exclusive Suites in Rome, Exclusive Home Project, Coldwell Banker Exclusive Re)
Viale Bruno Buozzi, 82 Rome, Italy
Administrative office assistant
May 2016 - April 2019
• Greeted clients and visitors; answered a variety of incoming phone calls and directed to appropriate parties, handled correspondence, emails; managed calendar of appointments and agendas; travel arrangements; scheduled meetings and appointments; managed Holiday Suites; translations from Italian to English and vice versa.
Prototstar Partners, New York, NY
Executive Assistant to Managing Member
July 2015 – March 2016
• Managed an extremely active calendar of appointments; completed expense reports; handled correspondence; arranged complex and detailed travel plans, itineraries, and agendas; organized meetings.
Pacific Global Advisors, New York, NY
Administrative Office Assistant
October 2014 – July 2015
• Greeted visitors and clients, answered phones, coordinated conference rooms and meal arrangements; managed calendar; received, sorted and distributed incoming mail; assisted in mailing personal packages for employees; general clerical duties including photocopying, fax and mailing; handled travel planning including airline reservations, hotel accommodations, and car rental reservations as needed; kitchen and office space management; monitored and maintained kitchen and office supplies.
Skyline Hotel, New York, NY
Front Desk Agent and Night Auditor
November 2011 – August 2014
• Managed check-in/check-out processes, customers bill payments, registrations, and room accommodations; assisted guests by selling future room reservations’; provided information about services available in the hotel and in the community; answered telephones, took messages and handled guest mail; recorded guest comments or complaints to managers as necessary; arranged tours, transportation, or restaurants for guests; was responsible for performing close of day scenarios for the hotel Front office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
Tile Discount Center, Pompano Beach, Florida
Receptionist and Administrative Assistant
January 2010 – September 2011
• Answered, screened and transferred inbound phone arrangements for managers or supervisors; prepared agendas for meetings and prepared schedules; opened, sorted and distributed incoming correspondence; maintained office supply inventories; coordinated and maintained records for staff, telephones, parking and petty cash.













EDUCATION

Certificate Business Secretary, Ischia, Italy
Business organization and management, typewriting/keyboarding, administrative office procedures, transcription and dictation of business documents, fundamentals of Microsoft windows, desktop publishing, professional business career development and the virtual office, advanced Microsoft office, word processing, introduction to microcomputer applications, principles of accounting, business law, business internships, legal office procedures, medical office procedures, medical coding and billing, spreadsheet business applications, database management systems, health behavior & society.
University of Naples Federico II, Naples, Italy
BS, Political Science, GPA: 105/110 - (3.8 out of 4.0)
Political science, civil law, political economy, international organizations, consular and diplomatic law, foreign institutions, psychology, sociology and foreign languages (French).
Hunter College, New York, NY
Certificate Microsoft Office
PowerPoint, I, PowerPoint II, Excel I, Excel II, Word I, Word II, Access I, Access II, Outlook
Baruch College, New York, NY
Certificate Human Resources Management
Essentials of Human Resources, compensation and Benefits, employment law and labor relations, performance management, recruitment, selection, and employment practices, strategic human resources.


SKILLS
Languages: English - Italian
MS Office