Resume _ Fellina Pride
------------ | 1204 N New Hampshire Ave
Los Angeles, CA | ------------
Skilled individual offering proven leadership, problem-solving and team building abilities developed over a progressive and diverse career. Consistently empowered staff to improve performance and maximize client satisfaction. Thrives on interacting and maintaining successful retention programs.
*Issue and conflict resolution
*Inbound and outbound calling
*Excellent communication skills
*Dependable and reliable experience
Fire & Ice | Sales Associate/Manager | 03/1996 – 10/2002
Built and maintained effective relationships with peers and upper management to drive success toward common sales, service and operational goals.
Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Negotiated and closed deals with minimal oversight
Trained all new employees on effective sales, service and operational strategies to maximize team performance.
La Petite Academy | Assistant Teacher | 05/2004 – 03/2008
Backlist | Social Media Manager | 03/2008 – 01/2010
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue focused activities.
Served as main point of contact for clients, answering questions and responding to messages.
Cold called business representatives, attended networking events and prospected leads.
Bet Yeladim Preschool | Lead Teacher | 06/2013 – 04/2019
Worked on the team responsible for observing and reviewing that workspace environments met with state accreditation standards.
Developed and maintained open lines of communication and trust with staff, clients and superiors.
Participated in monthly professional development to enhance knowledge and skills in the field.
Worked events to promote the school and its services.
Stayed calm and patient in all student interactions to support individual growth and development.
Liaised between parents and administrative staff to clarify classroom and individual student objectives.
Encouraged teaching staff to continually improve strategies and maximize student learning.
George Washington University 1991 -1993
West Orange High School 1987-1991
Lead Teacher*Lesson planning*Accredited School*Assistant Teacher*Infant Toddler teacher*