Resume_Elliott Cannon
Elliott Cannon
Phone: ------------ Email: ?------------
Education
Ithaca College | Ithaca, NY
? B.S. in Business Administration
? Minor in Psychology
? 3.8 cumulative GPA
? Beta Gamma Sigma, Alpha Mu honors
Work Experience
Coast Professional Inc. | Geneseo, NY
Consumer Care Representative, October 2018 - April 2019
? Responsible for account collections, arranged debt repayment schedules based on customer financial situations, resolved customer disputes
? Managed a revolving monthly portfolio of hundreds of accounts, documented correspondence with consumers and relevant parties
? Handled high influx of outbound and inbound calls, performed other clerical duties
Wyndham Hotels | Ithaca, NY
Front Desk Agent, March 2017 - August 2017
? Managed over 150 rooms and conference rooms, took all incoming calls and new reservations, updated room capacities and vacancies, satisfied guest requests
? Processed payments, posted charges, and resolved any discrepancies in guest accounts
? Assisted the Director of Sales by updating rates and marketing promotional offers ? Trained new staff regarding hotel software, customer service, phone etiquette, and sales techniques
iWorld Professionals | Rochester, NY
Intern, June 2016 - August 2016
? Reviewed resumes from and interviewed potential job candidates for various positions
? Organized company database to improve efficiency
? Conducted market research on local competitors and presented key findings to company President and Director of Marketing
? Collaborated with web development team to create a new company website
Certifications and Other
? Microsoft Excel, Hootsuite
? Proficient with Opera Property Management and Bullhorn software
? Coordinated a proposal for motion sensor lighting in residence halls at Ithaca College
Elliott Cannon
Phone: ------------ Email: ?------------
Education
Ithaca College | Ithaca, NY
? B.S. in Business Administration
? Minor in Psychology
? 3.8 cumulative GPA
? Beta Gamma Sigma, Alpha Mu honors
Work Experience
Coast Professional Inc. | Geneseo, NY
Consumer Care Representative, October 2018 - April 2019
? Responsible for account collections, arranged debt repayment schedules based on customer financial situations, resolved customer disputes
? Managed a revolving monthly portfolio of hundreds of accounts, documented correspondence with consumers and relevant parties
? Handled high influx of outbound and inbound calls, performed other clerical duties
Wyndham Hotels | Ithaca, NY
Front Desk Agent, March 2017 - August 2017
? Managed over 150 rooms and conference rooms, took all incoming calls and new reservations, updated room capacities and vacancies, satisfied guest requests
? Processed payments, posted charges, and resolved any discrepancies in guest accounts
? Assisted the Director of Sales by updating rates and marketing promotional offers ? Trained new staff regarding hotel software, customer service, phone etiquette, and sales techniques
iWorld Professionals | Rochester, NY
Intern, June 2016 - August 2016
? Reviewed resumes from and interviewed potential job candidates for various positions
? Organized company database to improve efficiency
? Conducted market research on local competitors and presented key findings to company President and Director of Marketing
? Collaborated with web development team to create a new company website
Certifications and Other
? Microsoft Excel, Hootsuite
? Proficient with Opera Property Management and Bullhorn software
? Coordinated a proposal for motion sensor lighting in residence halls at Ithaca College